Patient services team leader Work, Jobs in Liverpool, Eng (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
11d
Mental Health Children's Team Leader
Compassionate Care Group —Knowsley
- £15.90 - £17.25 an hour
- Weekend availability
- English
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sterile Services Team Leader
East Lancashire Hospitals NHS Trust —Chorley
- £25,760 - £27,476 a year
- Full-time
- Patient care
- Leadership
5d
Administration Team Leader
Mersey Care NHS Foundation Trust —Bootle
- £28,392 - £31,157 a year
- Part-time
- Microsoft Powerpoint
- Annual leave
5d
Behaviour and Attendance Mentor
Fix It UK Ltd —Wigan
- £28,000 - £31,000 a year
- Full-time
- Computer literacy
- English
- Maths
Quick apply
Walk in Centre Practitioner
Mersey Care NHS Foundation Trust —Knowsley
- £49,387 - £56,515 a year
- 8 hour shift
- IT
- Communication skills
10d
Employment Services Administrator - Onboarding & Data Management Team
096 Mersey and West Lancashire Teaching Hospitals NHS Trust —St Helens
- £25,760 - £27,476 a year
- Part-time
- Hybrid work
- Customer service
- School
12d
Team Leader
CareTech Group —Wrexham
- £14.45 an hour
- Weekend availability
- Management
- Cooking
- IT
- Employee assistance programme
- Referral programme
Access Team Leader
Mersey and West Lancashire Teaching Hospitals NHS Trust —Ormskirk
- £28,392 - £31,157 a year
- Full-time
- Leadership
- Communication skills
2d
National Referral Centre Office Manager
NHS Blood and Transplant —Liverpool
- £32,073 - £39,043 a year
- Full-time
- Administrative experience
- Annual leave
- Employee assistance programme
11d
Assistant Manager
Boots —Liverpool
- Weekend availability
- Travel
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
5d
Theatre Team Leader
Liverpool Women's NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- Management
- Negotiation
8d
Residential Support Worker
Sure Steps Support Services —Woolton
- £30,000 - £41,500 a year
- Overtime
- Working with children
- In-person
- Care plans
- Annual leave
- Referral programme
Quick apply
2d
Theatre Anaesthetic Team Leader
Liverpool Women's NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- Management
- Negotiation
8d
Reception & Administration Lead
St Catherine's Hospice —Walton le Dale
- £26,616 a year
- Full-time
- Customer service
- Supervising experience
- Hospice
- Free parking
Quick apply
Advanced Support Worker Specialist
Community Integrated Care —Warrington
- £15.70 an hour
- Part-time
- Annual leave
- Flexible schedule
Quick apply
Medical Records Team Lead
Spire Healthcare —Warrington
- £25,956 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Free parking
- Annual leave
12d
Contact Centre Team Leader
Alliance Healthcare —Leigh
- Full-time
- IT
- Leadership
- Communication skills
10d
Assistant Manager - Hospital Discharge Team
St. Helens Council —St Helens
- Relocation assistance
3d
Store Manager
Willowbrook Hospice —Huyton
- £24,785 a year
- Full-time
- Management
- Hospice
- In-person
- Sick pay
Quick apply
13d

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patient services team leader jobs near liverpool, eng

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
11 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

patient services team leader jobs in liverpool, eng

Team Leader (Contact Cente)

Mental Health Children's Team Leader

Sterile Services Team Leader

Administration Team Leader

Behaviour and Attendance Mentor

Walk in Centre Practitioner

Employment Services Administrator - Onboarding & Data Management Team

Team Leader

Access Team Leader

National Referral Centre Office Manager

Assistant Manager

Theatre Team Leader

Residential Support Worker

Theatre Anaesthetic Team Leader

Reception & Administration Lead

Advanced Support Worker Specialist

Medical Records Team Lead

Contact Centre Team Leader

Assistant Manager - Hospital Discharge Team

Store Manager

I want to receive the latest job alerts for patient services team leader in liverpool, eng

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