Document specialist Work, Jobs in Liverpool, Msy (with Salaries)

General Adviser
Citizens Advice —Liverpool
- £28,300 a year
- Hybrid work
- Research
- Communication skills
2d
Casework Administrator (Toxicology)
Key Forensic Services —Warrington
- £24,683.85 a year
- Microsoft Word
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
10d
UAT Test Analyst
The Granite Group —Liverpool
- Up to £31,000 a year
- Full-time
- Hybrid work
- Financial services
- SDLC
- Flexible schedule
Quick apply
10d
Systems Support Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Flexible schedule
Quick apply
6d
Secretary/Administrator
Mersey Care NHS Foundation Trust —Bootle
- £25,760 - £27,476 a year
- Full-time
- Data entry
1d
Shield Worker
Knowsley Council —Huyton
- £37,280 - £39,152 a year
- Part-time
- Hybrid work
- Flexible schedule
9d
Internal Communications Specialist
USS —Liverpool
- Hybrid work
- SharePoint
- Communication skills
- Annual leave
5d
Curriculum Lead - Engagement (non-accredited provision)
North Yorkshire Council —County
- £38,220 - £42,839 a year
- Management
- Mentoring
- Leadership
11d
Head of Administration
MAJ Law Ltd —Daresbury
- £28,000 - £30,000 a year
- Full-time
- Administrative experience
- Supervising experience
- Human resources
Quick apply
Shield Worker
Knowsley Borough Council —Liverpool
- £37,280 - £39,152 a year
- Hybrid work
- Flexible schedule
9d
Business Analyst
MerseyPoint Technology Ltd —Liverpool
- £3,588 - £4,660 a month
- Full-time
- Analysis skills
- In-person
Quick apply
9d
Property Hierarchy Coordinator
The Riverside Group —Liverpool
- £31,350 - £34,650 a year
- Full-time
- Communication skills
4d
Youth Justice Service Case Manager (Career Graded)
Knowsley Council —Huyton
- £37,280 - £44,075 a year
- Full-time
- Hybrid work
- Master's degree
- Experience working with children
- Bachelor's degree
- Flexible schedule
Associate Practitioner POCT
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £28,392 - £31,157 a year
- Full-time
- Computer literacy
- Quality control
- Data entry
1d
Youth Justice Service Case Manager (Career Graded)
Knowsley Borough Council —Liverpool
- £37,280 - £44,075 a year
- Full-time
- Hybrid work
- Master's degree
- Experience working with children
- Bachelor's degree
- Flexible schedule
Administrative Assistant
Swords Traffic Management Ltd —Wrexham
- £26,500 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
Quick apply
4d
Mental Health Practitioner - MHIST - Secondment
Cheshire and Wirral Partnership NHS FoundationTrust —Birkenhead
- £39,959 - £48,117 a year
- Full-time
- Communication skills
11d
Interventions Manager
Knowsley Borough Council —Liverpool
- £45,091 - £46,142 a year
- Weekend availability
- Hybrid work
- Flexible schedule
2d
Inventory Management System Lead
The Walton Centre NHS Foundation Trust —Liverpool
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
Document Configuration Analyst
The Granite Group —Liverpool
- Up to £30,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Scripting
- APIs
- Flexible schedule
Quick apply

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document specialist jobs near liverpool, msy

General Adviser

Citizens Advice -
Liverpool

Apply Now

Job details

Permanent
£28,300 a year
2 days ago

Qualifications

Report writing
Report generation
Case note recording
Case record updates
Research
Data collection
Signposting to community resources
Communication skills

Full job description

Salary

28,300

Location

Liverpool

Workplace

Hybrid working

Contract

Permanent

Hours per week

How to apply

About the role

Role Purpose

Our General Advice Team covers a range of different projects, giving advice over the phone, virtually, face-to-face or in outreach locations. The post holder will need to be self-motivated, organised and flexible, delivering generalist level advice and information.

The role involves advising on all areas of general advice, assisting with the completion of paper and digital forms and making referrals to internal or external services. The post holder will need to be digitally aware and be able to record all client contact and outcomes as well as make referrals electronically.

Role Profile/Job Description

Advice Giving

Deliver advice and information to clients, ensuring advice provided meets the requirements of Citizens Advice quality standards

Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards

Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.

Use a range of information sources to find relevant information then interpret and communicate this to clients.

Refer internally or to other specialist agencies as appropriate.

Provide support to volunteers.

Act for the client where necessary by calculating, negotiation, drafting or writing letters/emails and telephoning

Research & Campaigning

Support our research and campaigns work by highlighting issues to clients, collecting case studies, data collection and client consent

Administration

Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis.

Ensure that all work conforms to the service's systems and procedures.

Undertake admin duties as required or requested.

Professional development

Keep up to date with online systems, available training materials and other resources relevant to the areas of support.

Complete the required training to comply with quality assurance processes

Attend relevant internal and external meetings as agreed with the line manager

Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate

Identify and implement own learning and development needs

Other duties and responsibilities

If required work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week between the hours of 9am-5pm.

Promote the aims, policies, and membership requirements of the Citizens Advice service.

Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.

Be a positive ambassador for Citizens Advice Liverpool.

Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service

Person specification

Desirable

1. One years’ experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

2. Good IT knowledge with an ability to support delivery of advice

3. Ability to support and encourage others in using online systems and resources to enable them to self-help.

4. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, over the phone, virtually, face-to-face or in outreach locations.

5. Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.

6. Understanding of barriers individuals have to accessing CAL’s services.

7. A good, up to date, understanding of equality and diversity and its application to the provision of advice.

8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

9. Effective oral and written communication skills.

10. Ability and willingness to work both on own initiative and as part of a team.

11. Willingness to learn and develop skills and be flexible with service delivery.

12. Understanding of the issues affecting society and their implications for clients and service provision.

13. Ability to assist with research and campaigns works by providing information about clients’ circumstances.

14. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

We’re Disability Confident

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Refine Your Search

document specialist jobs in liverpool, msy

General Adviser

Casework Administrator (Toxicology)

UAT Test Analyst

Systems Support Analyst

Secretary/Administrator

Shield Worker

Internal Communications Specialist

Curriculum Lead - Engagement (non-accredited provision)

Head of Administration

Shield Worker

Business Analyst

Property Hierarchy Coordinator

Youth Justice Service Case Manager (Career Graded)

Associate Practitioner POCT

Youth Justice Service Case Manager (Career Graded)

Administrative Assistant

Mental Health Practitioner - MHIST - Secondment

Interventions Manager

Inventory Management System Lead

Document Configuration Analyst

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