Case manager Work, Jobs in Liverpool (with Salaries)

Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
1d
Family and Victim Engagement Officer
Knowsley Council —Huyton
- £34,434 - £36,363 a year
- Weekend availability
- Hybrid work
- Communication skills
- Flexible schedule
Programme Manager
Ministry of Justice —Liverpool
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
20h
Strategic Housing Specialist HMP Risley/Hindley
Ministry of Justice —Warrington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
11d
Community Partnerships Manager
Chester Zoo —Chester
- £40,430 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
Family and Victim Engagement Officer
Knowsley Borough Council —Huyton
- £34,434 - £36,363 a year
- Weekend availability
- Hybrid work
- Communication skills
- Flexible schedule
Group Profile: POS : Physical Education Instructor (PEI) HMP Berwyn
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
7d
Associate Occupational Therapist Case Manager
Harrisons Case Management —Liverpool
- £45 - £80 an hour
- Monday to Friday
- Case management
- Patient care
- Organisational skills
- Work from home
Quick apply
3d
Employment Advisor
Get Set UK 1 —Bootle
- £26,500 - £29,000 a year
- Remote
- Business development
- IT
- Communication skills
- Annual leave
Quick apply
21h
Youth Justice Case Manager
Cheshire West and Chester Council —Warrington
- Weekend availability
- Annual leave
- Employee assistance programme
3d
Programme Manager - 24 month loan/secondment
Ministry of Justice —Warrington
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
2d
Case Manager
Frenkel Topping —Birkenhead
- £41,000 - £49,000 a year
- Call to connect
- Care plans
Quick apply
Probation Officer - Flint , Wrexham & HMP Berwyn
HM Prison & Probation Service —Flint
- £30,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
Senior People Relations & Policy Manager
Home Bargains —Liverpool
- Management
- Microsoft Office
- Analysis skills
- Store discount
- Employee assistance programme
Quick apply
Project Service Manager - Male Hostel
New Start —Liverpool
- £38,602 a year
- Overtime
- Management
- Supervising experience
- Annual leave
Quick apply
Employee Relations & Engagement Specialist- Field Based
Iceland —Deeside
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Customer Service Advisor (FTC up to 12 Months)
CMA CGM —Liverpool
- Temporary
- Hybrid work
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Senior Case Manager
Active Care Group —Wigan
- Full-time
- Hybrid work
- Supervising experience
- Travel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Employee Relations Partner
i-Jobs —Liverpool
- £19.40 an hour
- Full-time
- Customer service
- Human resources
- In-person
Quick apply
23h
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Customer Service Case Manager

AlphaBiolabs -
Warrington

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
1 day ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
Analysis skills
IT
Financial services
Negotiation

Full job description

Overview
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol testing services to the legal community, members of the public and companies across the UK and internationally. We are going through an exciting period of growth, and our team now needs to expand and recruit a Customer Service Case Manager to support our customers in the Legal sector (mainly social workers and Family Law solicitors). This role is to be a single point of contact for our customers throughout their casework journey with Alpha Biolabs. This role is offered on a full-time basis. This role is hybrid working Monday – Friday.

Roles Responsibilities include:

A single point of contact for specific groups of customers including provision of quotes, chasing quotes, registering cases, organising sample collections, releasing case reports, generating invoices, resolving invoice queries and acting as point of contact for customers for cases or the full lifecycle.
The Case Manager will report directly to the Customer Service Manager
The Case Manager will aim to deliver excellence on every interaction both internal and external
To engage directly with our customers, anticipate or help them to understand their needs and deliver a quality and relevant service within agreed service level agreements.
To handle any customer complaints at first contact with a “one call” resolution where possible. All complaints should be reported to the Customer Service Manager and if required the Quality team for root cause analysis.
Ensure compliance with ISO17025 and ISO9001 and all departmental procedures, policies and protocols.
All interactions, written or verbal, will be professional and courteous with all our customers, internal and external. All case-related interactions are recorded on our casework management system.
Achieve key performance indicators as set by the Customer Service Manager.
Attend account meetings and engage with solution led thinking.

Key Skills

Effective communication both spoken and written.
Ability to identify own limitations and strengths
Proactively recognise training needs and request support
Work within a structured process, understand the demands of the quality management system and adherence to best practice
Ability to negotiate and respond to the customers’ demands
Deal with situations with empathy yet able to be assertive as appropriate.
Manage the expectations of the customer and the business
Outstanding attention to detail and accurate recording of information
Commercial acumen- able to spot opportunities for to upsell etc and influence the customer as appropriate
Very organised, able to plan and deliver and multi-task, meeting targets and deadlines
Able to keep calm under pressure
Whilst taking responsibility for a specific group of customer, must also be able to work as part of a team to cover absences, colleagues’ peaks in demand, etc.
An understanding of external and internal customers
IT literate.

Benefits:

· Company pension

· Cycle to work scheme

· Enhanced maternity leave

· Enhanced paternity leave

· Free, on-site parking

· Health & wellbeing programme

· Life insurance

· Enhanced sick pay

· Bereavement leave

· Hybrid (2-3 days from home per week, following initial training which will be on site)

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Work from home

Work Location: Hybrid remote in Warrington WA5 8WD

Quick apply

Refine Your Search

case manager jobs in liverpool

Customer Service Case Manager

Family and Victim Engagement Officer

Programme Manager

Strategic Housing Specialist HMP Risley/Hindley

Community Partnerships Manager

Family and Victim Engagement Officer

Group Profile: POS : Physical Education Instructor (PEI) HMP Berwyn

Associate Occupational Therapist Case Manager

Employment Advisor

Youth Justice Case Manager

Programme Manager - 24 month loan/secondment

Case Manager

Probation Officer - Flint , Wrexham & HMP Berwyn

Senior People Relations & Policy Manager

Project Service Manager - Male Hostel

Employee Relations & Engagement Specialist- Field Based

Customer Service Advisor (FTC up to 12 Months)

Senior Case Manager

Employee Relations Partner

People Partner

I want to receive the latest job alerts for case manager in liverpool

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