Service leader Work, Jobs in Liverpool (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- Management
- English
- Microsoft Office
- Free parking
- Referral programme
Quick apply
11d
Team Leader - Liverpool Tribunals
HM Courts & Tribunal Service —Liverpool
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- IT
- Annual leave
- Employee discount
10d
Service Operations Team Leader
Megatim Enterprise Solutions Ltd —Liverpool
- £2,800 - £4,300 a month
- Full-time
- Customer service
- Supervising experience
- Leadership
- Referral programme
Quick apply
6d
Team Leader - Housing Disrepair
Bond Turner —Liverpool
- Full-time
- Bachelor's degree
- Communication skills
- Negotiation
- Health & wellbeing programme
Quick apply
Service Support Team Analyst
CGI —Liverpool
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
3rd Line/Team Leader - Service Desk
Cirrus Technology Solutions —Ellesmere Port
- £30,000 - £40,000 a year
- 8 hour shift
- Azure
- Management
- English
- Free parking
Quick apply
3d
Planning Enforcement Team Leader
Liverpool City Council —Liverpool
- £56,673 - £62,580 a year
- Presentation skills
- Leadership
- Negotiation
- Employee assistance programme
Retail Assistant (Athlete) 20H Liverpool Edge Lane
Nike —Liverpool
- Overtime
- Sales
- Customer service
- Communication skills
- Employee discount
Team Member (Compliance)
Scottish Power —Liverpool
- £34,040 - £42,550 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
7d
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Student Experience Team Member
Unite Students —Liverpool
- £26,500 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Renewables Supervisor
Sureserve —Liverpool
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Premier League Primary Stars Coordinator, LFC Foundation
Liverpool Football Club —Anfield
- Weekend availability
- English
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Exams Team Leader
Hugh Baird College —Liverpool
- £29,701.08 - £31,616.88 a year
- Full-time
- Administrative experience
- Supervising experience
- University
- Free parking
- Employee discount
Quick apply
9d
Student Experience and Services Manager
Liverpool John Moores University —Liverpool
- £59,966 - £67,468 a year
- Full-time
- University
- School
- Annual leave
2d
Team Leader
YMCA Liverpool —Aigburth
- £32,000 a year
- Microsoft Outlook
- Computer literacy
- Microsoft Office
8d
Service Leader Level 2
Community Integrated Care —Kirkby
- £31,847 - £35,125 a year
- Full-time
- Annual leave
- Flexible schedule
Quick apply
13d
Team Member
NEXT —Liverpool
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
3h
General Manager
Spinners Chester —Chester
- Up to £54,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
7d
tbc
M Group —Liverpool
- £24,871 a year
- Full-time
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
5d

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Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
11 days ago

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

Management
English
Microsoft Office
Supervising experience
Leadership

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in liverpool

Team Leader (Contact Cente)

Team Leader - Liverpool Tribunals

Service Operations Team Leader

Team Leader - Housing Disrepair

Service Support Team Analyst

3rd Line/Team Leader - Service Desk

Planning Enforcement Team Leader

Retail Assistant (Athlete) 20H Liverpool Edge Lane

Team Member (Compliance)

Hire Desk Team Leader

Student Experience Team Member

Renewables Supervisor

Premier League Primary Stars Coordinator, LFC Foundation

Exams Team Leader

Student Experience and Services Manager

Team Leader

Service Leader Level 2

Team Member

General Manager

tbc

I want to receive the latest job alerts for service leader in liverpool

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