Backend process customer support Work, Jobs in London, Eng (with Salaries)

Technical Seller Support Specialist
Auction Technology Group —London
- Communication skills
11d
Software Developer-Backend (SFIA4)
Zaizi —London
- £60,000 - £75,000 a year
- Full-time
- Hybrid work
- DevOps
- SQL
- AWS
- Annual leave
- Work from home
Quick apply
Senior Node.js Backend Developer - (100% Remote Worldwide)
Bitfinex —London
- Full-time
- Remote
- C++
- JavaScript
- APIs
Backend Engineer - Account Sharing
Wise Australia Investments —London
- £85,000 - £111,000 a year
- Java
- APIs
- Communication skills
Technical Support Engineer
DoorDash USA —London
- Remote
- Salesforce
- Analysis skills
- Mentoring
Quick apply
Backend Product Engineer (Mid-level)
Freetrade —London
- £52,000 - £75,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Work from home
- Life insurance
Junior Analytics Engineer
Lendable —London
- Full-time
- Hybrid work
- SQL
- Analysis skills
- Machine learning
- Referral programme
QA Technical Analyst 12M FTC
Rail Delivery Group —London
- £43,000 a year
- Full-time
- Hybrid work
- DevOps
- Machine learning
- AI
- Annual leave
- Employee discount
Quick apply
Senior Software Engineer
Northrop Grumman —London
- £44,100 - £66,100 a year
- Hybrid work
- Java
- SQL
- AWS
- Relocation assistance
Backend Developer (Node.js / TypeScript)
Lush —London
- £35,500 - £45,000 a year
- Full-time
- SQL
- APIs
- Employee assistance programme
- Employee discount
Quick apply
6d
Lead Software Engineer
Northrop Grumman —London
- £63,300 - £94,900 a year
- Hybrid work
- Java
- AWS
- Travel
- Relocation assistance
Software Engineer II - Full-Stack
Deliveroo —London
- Full-time
- Python
Backend Software Engineer (Mid-level)
Freetrade —London
- £52,000 - £75,000 a year
- Full-time
- Hybrid work
- In-person
- AI
- Work from home
- Life insurance
Product Designer (Platform)
Revolut —London
- Computer Science
- System design
- Master's degree
Backend Engineer
QA —London
- Hybrid work
- Azure
- English
- Master's degree
- Annual leave
- Employee discount
14d
Backend Engineer - Account Sharing
Wise —London
- £87,500 - £140,000 a year
- Full-time
- Java
- APIs
- Communication skills
Quick apply
5d
Junior Full Stack Software Engineer
Bionic Services Ltd —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- AWS
- JavaScript
- Annual leave
- Employee assistance programme
Quick apply
5d
ECOM Operations Associate, Part-Time - London, Battersea
Reformation —London
- £12 - £13 an hour
- Part-time
- Sales
- Annual leave
Quick apply
11d
Commercial Financial Analyst
Bits —Camden Town
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
1d
Principal Software Engineer
Northrop Grumman —London
- £80,200 - £120,400 a year
- DevOps
- Java
- AWS
- Relocation assistance

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backend process customer support jobs near london, eng

Technical Seller Support Specialist

Auction Technology Group -
London

Apply Now

Job details

Permanent
11 days ago

Qualifications

Product development
Customer support
SaaS
Communication skills

Full job description

Vacancy No

VN383

Status

Active

Location

London

Location Country

United Kingdom

Location Region

Location City

Description

Who are we?

Auction Technology Group (ATG) is transforming the multi-billion-dollar global auction industry. Our platforms connect thousands of auction houses with buyers in over 170 countries, powering more than $15 billion in annual sales. Through innovative online auction technologies, we help auctioneers expand their reach, boost efficiency, and maximize value—while giving bidders unrivaled access to rare and specialized items. As a publicly traded company, ATG has scaled from $18 million to $170 million in revenue, with sustained growth beyond the pandemic. We're modernizing one of the last industries to fully go digital—building a global, category-defining business in the process.

Who are we looking for?

We are seeking a Technical Seller Support Specialist to join our growing team, supporting sellers utilizing our auction technology solutions. This is an exciting opportunity to be at the forefront of modernizing a well-established industry by providing tech-enabled solutions that make auction businesses more efficient and successful. In this role, you will navigate complex technical challenges, act as a trusted partner for sellers, and work cross-functionally to improve both the product and the seller experience.

Key Responsibilities

Provide a seller centric support experience with timely resolution through advanced troubleshooting for product issues that Tier 1 support cannot resolve.

Take full ownership of complex customer issues, focusing on the core of the customer’s business goals, and providing creative solutions when necessary.

Serve as the primary escalation contact for sellers and commercial partners, balancing technical product expertise with clear, seller-friendly communication.

Respond with urgency to business-critical issues, following proper escalation procedures and participating in on-call rotations as required.

Embrace technical curiosity and develop deep expertise in ATG’s auction software and marketplace integrations, including the backend technology that powers them.

Provide informed feedback on new product features from the seller’s perspective and advocate for issue prioritization with strong storytelling and impact assessment.

Participate in continual knowledge share with support team members, taking opportunities to teach and guide Tier 1 members through more complex issues and best practices when appropriate.

Key Requirements

3+ years in a direct customer support or service role, preferably in a technical or SaaS environment.

Strong technical problem-solving skills with a proactive and solution-oriented mindset.

Ability to handle escalations with professionalism, clarity, and empathy.

Experience supporting business-critical SaaS or marketplace technologies.

Excellent written and verbal communication skills, particularly when explaining complex technical concepts to non-technical users.

A keen understanding of product development processes and a curiosity for marketplace technology.

Knowledge of the auction industry is a strong plus.

Employment Type

Permanent

Duration

Business Name

ATG UK

Function Name

Operations

Apply Now

Refine Your Search

backend process customer support jobs in london, eng

Technical Seller Support Specialist

Software Developer-Backend (SFIA4)

Senior Node.js Backend Developer - (100% Remote Worldwide)

Backend Engineer - Account Sharing

Technical Support Engineer

Backend Product Engineer (Mid-level)

Junior Analytics Engineer

QA Technical Analyst 12M FTC

Senior Software Engineer

Backend Developer (Node.js / TypeScript)

Lead Software Engineer

Software Engineer II - Full-Stack

Backend Software Engineer (Mid-level)

Product Designer (Platform)

Backend Engineer

Backend Engineer - Account Sharing

Junior Full Stack Software Engineer

ECOM Operations Associate, Part-Time - London, Battersea

Commercial Financial Analyst

Principal Software Engineer

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