Bereavement services lead Work, Jobs in London, Eng (with Salaries)

Bereavement Services Operations Manager
Enable —London
- £41,051.43 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Adult Bereavement Delivery Lead
St Christopher's Hospice —London
- £32,026 - £38,432 a year
- Part-time
- Hospice
- Communication skills
- Free parking
2d
Accredited Counsellor
Optima Health —London
- £40,000 a year
- Part-time
- Travel
- Paid training
- Annual leave
Engagement and Enrolment Officer
AKG (UK) Learning Ltd —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Social media management
- Health & wellbeing programme
- Work from home
Quick apply
Clinical Lead
Marie Curie —London
- £56,000 - £62,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Hospice
- Leadership
- Annual leave
Quick apply
12d
School Business Manager
Leatherhead Trinity School —Leatherhead
- £45,204 - £59,106 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
13d
Regional Manager
Grandir UK —London
- Up to £60,000 a year
- Full-time
- Management
- Travel
- Human resources
- Annual leave
- Employee discount
Quick apply
9d
Human Resources Officer
Mont Rose College of Management & Sciences —Ilford
- £38,000 - £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Bereavement leave
Quick apply
14d
Change & Implementation Lead - Banking Transformation - 6 Month FTC
Capco —London
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Communication skills
- Annual leave
- Life insurance
Quick apply
12d
HCS Team Lead
St Luke's Hospice —Basildon
- £39,834.22 - £50,581.51 a year
- Weekend availability
- IT
- Hospice
- Communication skills
Additional Learning Support (ALS) Manager
Ada, National College for Digital Skills —London
- £38,000 - £42,000 a year
- Full-time
- Bachelor's degree
- Travel
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
13d
Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Customer Value Lead - Lending
Finastra —London
- Full-time
- Hybrid work
- Sales
- Financial services
- Communication skills
- Annual leave
- Employee assistance programme
Aerodrome Operations Manager
London City Airport —London
- £58,406 a year
- Weekend availability
- Computer literacy
- Communication skills
- Free parking
- Annual leave
8d
Fundraising Manager
READ Foundation —London
- £37,500 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Project management
- Presentation skills
- Free parking
- Annual leave
Quick apply
Fundraising Officer
READ Foundation —London
- £29,000 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Project management
- Presentation skills
- Free parking
- Annual leave
Quick apply
Loss & Bereavement Specialist Worker
Advance —Ashford
- £27,000 - £32,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
HR Manager
Sodexo —London
- Up to £50,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Travel
- Employee assistance programme
Quick apply
9d
Operations Director (maternity cover)
Solving Kids' Cancer UK —London
- £60,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply

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Bereavement Services Operations Manager

Enable
London

Quick apply

Job details

Full-time
£41,051.43 a year

Benefits

Cycle to work scheme
Annual leave
Gym membership
Life insurance

Qualifications

Environmental compliance
Leadership
Communication skills

Full job description

We are looking for an experienced and enthusiastic Bereavement Operations Manager to join our Putney Vale Crematorium team at Enable!

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people's lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits:

30 days of annual leave (plus 8 bank holidays)
Life Insurance
Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
A variety of social and wellbeing activities each month
Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
Gym Membership

Reports to: Business Development Manager

Based: Putney Vale Crematorium

Salary: £41051.43

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, On-site

Role Overview:

The Bereavement Services Operations Manager will be responsible for the effective management, coordination, and continuous improvement of all operational activities within Enable's Putney Vale, Bereavement Services. This includes crematorium operations, cemetery services (managed day to day by the cemeteries manager), chapel service delivery, memorial provision, and administrative support functions.

This is a senior operational leadership role within a sensitive, public-facing environment. The postholder will ensure all services are delivered safely, compliantly, and to the highest standards of dignity, compassion, and professionalism. The role carries direct responsibility for multiple operational teams and acts as the senior operational lead across the site.

Reporting Lines and Management Responsibility

The Bereavement Services Operations Manager will have line management responsibility for:

Cemeteries Manager

Crematoria Technicians

Crematorium Administrative Staff

Chapel Attending and Service Staff

The Bereavement Team are a small team of professionals based at Putney Vale or North East Surrey. The team manages two crematoria, three busy cemeteries and two closed cemeteries. The team pride themselves o their work showing professionalism, empathy and compassion through everything they do, positively supporting the community in times of need.

Main Duties/Responsibilities:

Service Operations, Lead the daily operational delivery of cremation, burial, chapel, and memorial services across the site

Supported by the cemeteries manager and our small bereavement teams, ensure cremations and burials are carried out in accordance with legislation, guidance, and local procedures

Oversee service scheduling, chapel usage, and operational coordination to ensure smooth service delivery

Act as senior operational contact for incidents, service disruption, and complex operational matters

Leadership and Staff Management

Provide visible and effective leadership across all operational teams, promoting consistent service standards and collaborative working practices.
Manage performance, attendance, conduct, and development of reporting staff
Ensure staffing structures, rotas, and operational cover are appropriate to meet service demands.
Promote a respectful, supportive, and professional working culture aligned with bereavement service values

Compliance, Safety and Risk

Ensure full compliance with cremation regulations, burial legislation, environmental permits, and health and safety law and obligations to Wandsworth Council.
Develop, review and maintain risk assessments, method statements, audits, and incident & near miss reporting
Ensure safe working practices for staff, contractors, and the public
Support inspections, audits, and regulatory reviews as required

Customer Care and Stakeholder Liaison

Ensure bereaved families receive a consistently high standard of care, sensitivity, and professionalism
Manage relationships with funeral directors, officiants, clergy, celebrants, suppliers, and contractors
Take responsibility for handling complex enquiries, complaints, and service concerns

Financial and Resource Management

Support budget oversight, resource planning, and cost-effective service delivery
Identify opportunities to improve operational efficiency and service resilience
Contribute to service planning, development initiatives, and performance monitoring.

Site Standards

Ensure buildings, chapels, crematory areas, cemeteries, and grounds are clean, safe, and appropriately presented, ensuring any incidents, near misses and other concerns are reported appropriately, in good time, and followed up.
Oversee contractors and suppliers to ensure quality, value, and compliance

Skills and Experience:

Essential

A recognised Cremation Technician qualification (e.g. CTTS or equivalent)
Proven experience in managing operational services within a regulated or public-facing environment
Demonstrable t experience leading or managing multiple teams or functions
Strong understanding of the need for dignity, accuracy, and professionalism in bereavement services
Ability to make sound operational decisions in complex or sensitive situations
Excellent interpersonal and communication skills, with the ability to engage effectively with staff, stakeholders, and members of the public.

Desirable Requirements

Knowledge of cremation and burial legislation and environmental compliance
Experience within a local authority or similarly accountable organisation
Experience of managing budgets, income streams, or service performance

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts.

If this role not quite right, however you are still interested in working at Enable then we encourage you to get in touch today on [email protected]

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.

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Refine Your Search

bereavement services lead jobs in london, eng

Bereavement Services Operations Manager

Customer Service Manager

Adult Bereavement Delivery Lead

Accredited Counsellor

Engagement and Enrolment Officer

Clinical Lead

School Business Manager

Regional Manager

Human Resources Officer

Change & Implementation Lead - Banking Transformation - 6 Month FTC

HCS Team Lead

Additional Learning Support (ALS) Manager

Call Centre Team Leader

Customer Value Lead - Lending

Aerodrome Operations Manager

Fundraising Manager

Fundraising Officer

Loss & Bereavement Specialist Worker

HR Manager

Operations Director (maternity cover)

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