Call centre Work, Jobs in London, Eng (with Salaries)

Contact Centre Advisor
City of Westminster Council —Westminster
- £34,359 - £35,373 a year
- Typing
8d
Contact Centre Advisor x2 – L&Q Energy
L&Q —London
- £24,545 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
2d
Contact Centre Sales Advisor
Bupa —Staines-upon-Thames
- £28,450 a year
- Full-time
- Computer skills
- Annual leave
- Gym membership
Quick apply
Call Centre Advisor
Linia Skin Clinic —London
- £25,700 - £28,000 a year
- Temporary
- Hybrid work
- Spanish
- English
- Travel
- Employee discount
Quick apply
18h
Call Handler NHS - Patient Recall
Penrose Health —London
- £25,000 - £32,000 a year
- Full-time
- CRM software
- Computer literacy
- Data entry
Quick apply
Consumer Contact Adviser: Customer Service (Permanent)
The Motor Ombudsman —London
- £28,649 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Work from home
- Sick pay
Quick apply
13d
Customer Support Executive
Zego —London
- Hybrid work
- Data entry
Quick apply
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
Call Handler / Customer Support Representative (On-Site)
Work Work Ltd —London
- £2,200 - £2,300 a month
- Full-time
- Microsoft Word
- English
- In-person
Quick apply
7d
Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
8d
Contact Centre Advisor
Ingeus —London Borough of Islington
- £28,860 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Call Centre (Collections) 8am-12pm Monday to Friday
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Computer literacy
- Data entry
- Financial services
Quick apply
Trainee Emergency Call Handler
London Ambulance Service NHS Trust —London
- £27,129 - £32,346 a year
- Full-time
- Travel
- Communication skills
- Annual leave
7d
Out of Hours Contact Centre Agent
Aaron Services —Dartford
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Reception & Switchboard Operator
Rapport —London
- £36,500 - £38,500 a year
- Full-time
- Front desk
- Guest services
- Employee assistance programme
Contact Center Service Supporter
Atos —London
- Part-time
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Reception Switchboard Operator
The Cumberland —London
- £13.50 an hour
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
11h
Fire Door Call Centre Operator
CF Fire Doors —London
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- English
- Data entry
Quick apply
6d
Out of Hours Contact Centre Agent
Sureserve —Dartford
- £14 - £15 an hour
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
Heroes —London
- Hybrid work
- Microsoft Word
- Computer literacy
- Phone etiquette
- Work from home
Quick apply

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Contact Centre Advisor

City of Westminster Council -
Westminster

Apply Now

Job details

Permanent
£34,359 - £35,373 a year
8 days ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Complaint handling
Customer interaction
Typing

Full job description

About Us:

THE EXTRAORDINARY STORY OF LISA’S DRIVE

Housing & Commercial Partnerships in Westminster City Council is a world of extraordinary stories. Where reactive and passionate people are dedicated to enhancing services and creating real connections.

Take Lisa for example. The impact she’s had at her contact centre is remarkable. During Covid-19, Lisa focussed on increasing the coaching and support her staff received. This led to an interaction with a grieving resident who had lost his wife. Lisa’s training allowed the Customer Service Advisor to help the resident by opening up about their own experience. The conversation was so impactful that the resident even sent flowers to say thank you. It’s no surprise that Lisa runs a multi award-winning contact centre that’s now recognised across Europe.

The Role:

As a Contact Centre Advisor, you can make your own powerful contribution. When someone gets in touch with our Housing contact centre, you’ll be the friendly person they’re glad to chat with. You’ll be the one who listens carefully to their questions and provides the answers they need. If they’re confused, you’ll provide clarity. If they’re frustrated, you’ll focus on solving their problem. Put simply: whatever kind of day they’re having when they make contact, you’ll help to make it a better one.

Ours is a modern contact centre, so you’ll manage all kinds of contact – from phone to face-to-face, from email to social media and web chat. You’ll bring the same high standards of professionalism, empathy and courtesy to all channels and every interaction. Because you’re here for customers, whether they need to make a complaint, learn something, or connect with a service. Making the most of every opportunity to develop your knowledge and skills, you’ll do your best to be the one who resolves every enquiry first time.

If you have ideas about how we can improve our processes and respond better to the changing needs of our organisation and communities, you’ll find we’re more than willing to listen to you. What’s more, we’ll help you develop and grow as part of a dynamic team where ambition, diversity and creativity are celebrated.

Please refer to the Job Description for more information.

About You:

Experience of working in a housing management or public sector environment would definitely be a bonus. We’d certainly prefer you to demonstrate experience of delivering excellent customer service in a fast paced environment. The ability to deal patiently and calmly with challenging customers and resolve their concerns will be a real advantage.

As our contact center is a target-driven environment, we’ll expect you to be able to prioritise your own workload productively. Good keyboard skills will equip you to keep clear and accurate records of conversations and outcomes, so we can help customers even better in the future.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

What We Offer:

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe.

At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is Our Westminster Way. To find out more about how we do this visit https://www.westminster.gov.uk/health-and-social-care/

As a forward-thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working.

The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

Apply Now

Refine Your Search

call centre jobs in london, eng

Contact Centre Advisor

Contact Centre Advisor x2 – L&Q Energy

Contact Centre Sales Advisor

Call Centre Advisor

Call Handler NHS - Patient Recall

Consumer Contact Adviser: Customer Service (Permanent)

Customer Support Executive

Call Centre Operator

Call Handler / Customer Support Representative (On-Site)

Call Handler/ Administrator

Contact Centre Advisor

Call Centre (Collections) 8am-12pm Monday to Friday

Trainee Emergency Call Handler

Out of Hours Contact Centre Agent

Reception & Switchboard Operator

Contact Center Service Supporter

Reception Switchboard Operator

Fire Door Call Centre Operator

Out of Hours Contact Centre Agent

Customer Service Advisor

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