Consulting pwc Work, Jobs in London, Eng (with Salaries)

Customer Service Excellence – Contact Centre Consultant Manager
Pwc UK —London
- Full-time
- Hybrid work
- Customer service
- Business development
10d
Director – Finance Tools, Process & Systems
IFS —London
- Full-time
- Oracle
- ERP systems
- English
Quick apply
4d
M&A Operations - Integration - Manager
Pwc UK —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- AI
Corporate Consulting Tax Accounting and Audit of Tax Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Computer networking
Guidewire Functional Consultant - Insurance - Manager - Consulting
Pwc UK —London
- Full-time
- Hybrid work
- Agile
- Communication skills
M&A Ops - Energy, Utilities & Resources (EU&R) - Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- AI
- Leadership
Corporate Consulting - Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Tax experience
Technology and Media Operating Model - Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Business development
Digital Procurement Transformation & AI - Manager
Pwc UK —London
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- SQL
SME - eComms Surveillance
Shield —London
- Sales
- Public speaking
- Business development
Quick apply
FS Customer & Service Excellence Consultant – Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- Sales
- Presentation skills
- Financial services
9d
M&A Operations - Finance in Deals - Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
- Master's degree
- Business
- Communication skills
Corporate Tax Consulting, Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Tax experience
Technology and Media Cost & Productivity - Manager
Pwc UK —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
Global Alliance Director - GSIs (EMEA)
Pigment —London
- Remote
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Flexible schedule
Digital Procurement Transformation & AI - Senior Associate
Pwc UK —London
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Travel
PLS Customer Transformation - Functional Consultant – Manager
Pwc UK —London
- Full-time
- Hybrid work
- Sales
- Salesforce
- Marketing
Technology and Media Cost & Productivity - Senior Manager
Pwc UK —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
M&A Operations - Technology ( ERP ) Advisory Consultant - Manager
Pwc UK —London
- Full-time
- Hybrid work
- ERP systems
- IT
Senior Manager – Enterprise Strategy, Consumer Markets
Pwc UK —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Hospitality
- Business development

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Customer Service Excellence – Contact Centre Consultant Manager

Pwc UK -
London

Apply Now

Job details

Full-time
10 days ago

Qualifications

Customer service
Business processes
Business development

Full job description

About the role At PwC, our Customer and Service Excellence team helps clients transform how they attract, engage, sell to, serve and retain their customers. We work across sales, service and marketing to improve customer outcomes, commercial performance, operational efficiency and employee experience. We support clients with customer-led transformation challenges including contact centre transformation, customer operations, service excellence, operating model design, process improvement, digital enablement, data, automation and AI. This role is suited to a strong consulting Manager who can work across sectors, quickly understand different client contexts, and bring structure, insight and momentum to complex contact centre and customer operations challenges.

As a Manager, you will lead contact centre and customer operations engagements, managing workstreams, client relationships, and coaching junior team members while ensuring high-quality delivery. You will help clients identify challenges and opportunities, design practical solutions, and support change across customer operations through analysis, workshops, recommendations, and client-ready deliverables.

You will also contribute to practice growth through business development, thought leadership, and proposition development, working closely with teams across PwC. The role requires inclusive leadership, professional judgement, and a commitment to demonstrating PwC’s values in all client and stakeholder interactions.

What your days will look like:

Lead workstreams or small project teams across contact centre and customer operations transformation engagements.
Analyse client challenges across service, contact centre and customer operations, identifying opportunities to improve customer outcomes, operational effectiveness, cost efficiency and employee experience.
Support the design and delivery of solutions across areas such as contact centre strategy, service operating models, workforce optimisation, channel shift, process improvement, digital service, automation, AI and technology-enabled change.
Produce high-quality client deliverables, including presentations, analysis, business cases, operating model designs, roadmaps, solution options, proposal responses and implementation plans.
Coach, develop and review the work of junior team members, helping them build consulting skills and contact centre transformation knowledge.
Contribute to business development activity, including proposals, credentials, client conversations and proposition development.
Build your knowledge of customer service and contact centre trends, including digital channels, workforce management, data, automation, AI and emerging technologies.
Uphold PwC’s standards for quality, risk management, independence, professional conduct and client delivery.

This role is for you if:

Experience delivering customer-led transformation work across one or more areas of contact centre transformation, customer operations, service excellence, customer experience, operating model design, process improvement, digital enablement or technology-enabled change.
A strong background within the consulting industry demonstrating skills such as problem structuring, analysis, stakeholder management, workshop facilitation, communication and storytelling.
Experience supporting transformation projects from strategy and design through to implementation, including managing workstream plans, deliverables, risks and client expectations.
Experience contributing to business development activity, including proposals, credentials, client conversations, market insight, proposition development or account planning.
Evidence of leadership within project teams, including coaching junior colleagues, reviewing deliverables, providing feedback and creating a positive and inclusive team environment.

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.

Apply Now

Refine Your Search

consulting pwc jobs in london, eng

Customer Service Excellence – Contact Centre Consultant Manager

Director – Finance Tools, Process & Systems

M&A Operations - Integration - Manager

Corporate Consulting Tax Accounting and Audit of Tax Senior Associate

Guidewire Functional Consultant - Insurance - Manager - Consulting

M&A Ops - Energy, Utilities & Resources (EU&R) - Senior Manager

Corporate Consulting - Senior Associate

Technology and Media Operating Model - Senior Manager

Digital Procurement Transformation & AI - Manager

SME - eComms Surveillance

FS Customer & Service Excellence Consultant – Senior Manager

M&A Operations - Finance in Deals - Senior Associate

Corporate Tax Consulting, Senior Manager

Technology and Media Cost & Productivity - Manager

Global Alliance Director - GSIs (EMEA)

Digital Procurement Transformation & AI - Senior Associate

PLS Customer Transformation - Functional Consultant – Manager

Technology and Media Cost & Productivity - Senior Manager

M&A Operations - Technology ( ERP ) Advisory Consultant - Manager

Senior Manager – Enterprise Strategy, Consumer Markets

I want to receive the latest job alerts for consulting pwc in london, eng

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