Contract delivery manager Work, Jobs in London, Eng (with Salaries)

Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Security Manger
UniTrust —Poplar
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
Service Delivery Manager – Workplace Tech Services
ONNEC Group —Canary Wharf
- £55,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Banking
Quick apply
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
9d
Recruitment Manager
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
9d
Contract delivery manager
JLL —London
- Engineering
- Microsoft Office
- No degree
2d
Delivery Manager
UNICEF UK —London
- £45,000 a year
- Continuous improvement
- Organisational skills
- Agile
7d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
People, Culture, Wellbeing Programme Delivery Manager
International Wellbeing Insights Ltd —Uxbridge
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
- Free parking
- Sick pay
Quick apply
General Manager
ABM UK —London
- £82,000 - £90,000 a year
- Full-time
- Leadership
- Communication skills
- Employee discount
Quick apply
13d
Strategic Delivery Lead – Operating Model Transformation & Organisation ...
BRE Group (Building Research Establishment) —Watford
- £60,000 - £80,000 a year
- Remote
- Travel
- AI
- Communication skills
- Free parking
8d
Property Contract Officer
City of Westminster Council —Westminster
- £42,912 - £57,495 a year
- Administrative experience
- Bachelor's degree
- Communication skills
Contract Delivery Manager
Sureserve —London
- £45,000 - £50,000 a year
- Management
- Microsoft Office
- Project management
- Annual leave
- Employee assistance programme
Quick apply
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
13d
Site Contract Manager - Contract Cleaning
Samsic UK —London
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- IT
- Leadership
- Annual leave
Quick apply
Freelance Event Manager
Mentorhero —London
- £200 - £300 a day
- Hybrid work
- In-person
Quick apply
Agile Delivery Manager
Synapri —London
- Hybrid work
- Agile
- In-person
- Communication skills
Customer Delivery Manager
Stravito —London
- Remote
- English
- Project management
- APIs

I want to receive the latest job alerts for contract delivery manager in london, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Manager

Restore PLC -
London

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

contract delivery manager jobs in london, eng

Customer Service Manager

Service Delivery Manager

Security Manger

Service Delivery Manager – Workplace Tech Services

Service Delivery Manager

Recruitment Manager