Critical situation manager Work, Jobs in London, Eng (with Salaries)

Manager, Command Centre & Incident Management
Charles Stanley —London
- Weekend availability
- Computer Science
- Project management
- Bachelor's degree
Corporate Counsel, Global Legal Commercial Contracts (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- £185,000 - £225,000 a year
- Full-time
- Remote
- English
- Bachelor's degree
- Contracts
- Annual leave
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
Director of Security Operations
Wave —London
- Up to £190,900 a year
- Remote
- Childcare
- Up to 50% travel
- English
Security Manager, Global Operations
Crisis24 —London
- Full-time
- Military
- English
- Microsoft Office
Quick apply
[Korea Development Bank] Assistant Manager / Operations
Korea Development Bank —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Local Communications Officer – North London
Metropolitan Police —Enfield
- £40,519 a year
- Full-time
- English
- Communication skills
Senior Customer Solutions Manager, Aerospace and Satellite
AWS EMEA SARL (UK Branch) —London
- Full-time
- PMP
- Engineering
- Business development
Technical Operations Manager, Third Party Data Center Facilities (English)
Google —London
- Management
- Maintenance
- English
Global Security Operations Center Manager, Vice President
JPMorganChase —London
- Weekend availability
- Analysis skills
- SharePoint
- AI
10d
Customer Support Adviser (Norwegian speaking)
Ventures Lab —London
- Weekend availability
- Hybrid work
- English
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Senior manager - Restaurant Technology Operations & Standards
Five Guys UK —London
- £70,000 - £80,000 a year
- Hospitality
- Spanish
- Leadership
- Employee discount
Local Communications Officer – South East London
Metropolitan Police —Lewisham
- £40,519 a year
- Full-time
- Communication skills
Major Incident Manager
Bell Integration United Kingdom —London
- Analysis skills
- IT
- Communication skills
9d
Local Communications Officer – Central London
Metropolitan Police —Hammersmith
- £40,519 a year
- Full-time
- Communication skills
Local Communications Officer – South West London
Metropolitan Police —Kingston upon Thames
- £40,519 a year
- Full-time
- English
- Communication skills
Local Communications Officer – South London
Metropolitan Police —Sutton
- £40,519 a year
- Full-time
- English
- Communication skills
Regional Airports Manager Eastern Europe
British Airways —Heathrow
- Full-time
- Bachelor's degree
- Travel
- Leadership
2d
Data Centre Cluster Manager
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree

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critical situation manager jobs near london, eng

Manager, Command Centre & Incident Management

Charles Stanley -
London

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Job details

Full-time

Qualifications

Computer Science
Application development
Project management
Bachelor's degree
Project implementation
Financial services
Business
Leadership
Communication skills

Full job description

We’re looking for an experienced and people‑centred Manager, Command Centre & Incident Management to lead our UK Command Centre team. In this pivotal role, you’ll guide technical specialists through high‑priority incidents, ensure rapid service recovery, and communicate clearly with stakeholders at every level, including senior and executive leadership.

If you thrive in fast‑paced environments, enjoy solving complex problems, and excel at bringing people together during critical moments, this role offers the opportunity to make a meaningful impact across the organisation.

What You’ll Be Doing:

As the UK lead for the Command Centre, you’ll oversee a team responsible for supporting and restoring complex enterprise technology services. You’ll combine technical understanding with strong leadership, communication and decision‑making skills.

Team leadership — Lead a high‑performing team that acts as the central point of contact for major systems with firm‑wide impact.
Incident recovery — Drive the recovery of key technology platforms during service disruptions or outages, ensuring timely and effective resolution.
Cross‑functional collaboration — Work closely with internal customers, technology teams and vendors to identify, analyse and resolve system issues.
Technical assessment — Apply domain expertise to monitor, assess and evaluate processes, data and system performance.
Solution design — Ensure IT solutions meet business needs while maintaining a pragmatic, integrated approach to technical design.
Bridge call leadership — Instigate and chair technical and management bridge calls, assign tasks, and provide clear, timely reporting.
Executive communication — Deliver concise, accurate incident communications to broad audiences, including senior leadership.
High‑priority incident guidance — Confidently guide critical incidents to resolution, making informed decisions under pressure when required.
Infrastructure updates — Provide clear updates on ongoing issues and actions during management bridges.
Enterprise‑wide thinking — Ensure departmental IT requests align with end‑to‑end process and data integration.
Incident analytics — Analyse incident trends, frequency, duration and resolution rates to support continuous improvement.
Accountability for service restoration — Serve as the single point of accountability during incident management situations.
Project leadership — Lead projects to successful completion, meeting business, budget and strategic objectives.
Strategic influence — Influence technology project prioritisation and structure to support business goals and manage risk.
Workforce management — Support accurate capacity planning across internal and external resources.
Continuous learning — Stay current with key technology, business and industry trends.
Other responsibilities as required.

This role may involve non‑standard shift patterns , including nights, weekends and participation in an on‑call rotation.

What You’ll Bring:

We welcome applicants from all backgrounds who can demonstrate strong leadership, technical understanding and a commitment to collaborative problem‑solving.

Qualifications & Experience

Bachelor’s degree in MIS, Computer Science, Business or a related field — or equivalent experience.
Experience in project management, enterprise implementation, leadership, strategic planning, application development or similar areas.
Financial services experience is beneficial but not essential.

Knowledge & Skills:

Ability to attract, develop and retain talented individuals, building a cohesive and motivated team.
Strong coaching, feedback and empowerment skills to help others grow.
Ability to create an environment of trust where people can perform at their best.
Excellent relationship‑building skills, with a focus on enhancing the customer experience.
Customer‑centric mindset when making decisions or designing solutions.
Ability to build strategic partnerships and collaborate across the organisation.
Clear, confident communication that promotes openness and trust.
Ability to drive innovation, support organisational change and encourage new approaches.
Strong focus on performance, accountability and delivering measurable results.
Ability to align resources, processes and communication to achieve strategic priorities.
Commitment to high standards, continuous improvement and positive business outcomes.

Why Join Us?

You’ll be stepping into a role where your leadership directly influences service stability, customer experience and organisational resilience. We offer a supportive environment, opportunities for professional growth and the chance to shape how we respond to critical technology challenges.

Apply Now

Refine Your Search

critical situation manager jobs in london, eng

Manager, Command Centre & Incident Management

Corporate Counsel, Global Legal Commercial Contracts (m/f/d)

Local Communications Officer – North – East London

Director of Security Operations

Security Manager, Global Operations

[Korea Development Bank] Assistant Manager / Operations

Local Communications Officer – North London

Senior Customer Solutions Manager, Aerospace and Satellite

Technical Operations Manager, Third Party Data Center Facilities (English)

Global Security Operations Center Manager, Vice President

Customer Support Adviser (Norwegian speaking)

Senior manager - Restaurant Technology Operations & Standards

Local Communications Officer – South East London

Major Incident Manager

Local Communications Officer – Central London

Local Communications Officer – South West London

Local Communications Officer – South London

Regional Airports Manager Eastern Europe

Data Centre Cluster Manager

Data Centre Technician , Data Centre Operations

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