Customer assistance coordinator home assistance Work, Jobs in London, Eng (with Salaries)

Customer Assistance Coordinator - Home Assistance
Allianz Partners —London
- From £29,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Work from home
Quick apply
8d
Customer Service Coordinator
QA —London
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
12d
Customer Assistance Coordinator - Home Assistance 6 month FTC
Allianz —Croydon
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Annual leave
- Employee discount
Office Coordinator - Lettings Administration
Campions —London
- £26,500 - £29,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
12d
Office Coordinator - Property Management
Campions —London
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee assistance programme
Quick apply
Groups Coordinator
Red Carnation Hotels Central Office —London
- £28,463 a year
- Full-time
- Customer service
- Microsoft Office
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
Technical Coordinator Disrepair Team
L&Q —London
- From £34,381 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
1d
Campaign Delivery Coordinator - P-0000000111
UNiDAYS —London
- Hybrid work
- Project management
- Time management
- Employee assistance programme
Workplace Coordinator
Prostate Cancer UK —London
- £14.80 an hour
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
- Employee assistance programme
- Life insurance
1d
Partner Operations Coordinator
News Corp —London
- CRM software
- Google Suite
- Microsoft Excel
- Annual leave
- Employee discount
12d
Sales - Events Coordinator
Hilton - London Bankside —London
- Full-time
- Hospitality
- Sales
- Salesforce
- Employee assistance programme
- Employee discount
Housing Coordinator
Civic Recruitment Limited —London
- £28.30 an hour
- Temporary
- English
- Microsoft Office
- Analysis skills
Quick apply
7d
Estate and Facilities Coordinator
Rendall & Rittner —London
- £31,000 - £33,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Mental Health Recovery Coordinator (Support Worker)
Apax —London
- £26,980 - £28,800 a year
- Weekend availability
- CRM software
- Bachelor's degree
- Computer skills
- Free parking
- Annual leave
International Medical Assistance Coordinator
Healix International —Esher
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Care plans
- Annual leave
- Employee discount
Quick apply
Care Coordinator
Helping Hands —Rainham
- £29,400 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Utility Service Coordinator
M Group —Dartford
- Annual leave
- Employee assistance programme
6d
Connection Coordinator
UK Power Networks —Borehamwood
- £36,723 a year
- Customer service
- Annual leave
- Employee assistance programme
13d
F&B Coordinator
The Chesterfield Mayfair Hotel —London
- £36,000 a year
- Weekend availability
- Bar
- Sales
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
1d
Production Assistant
The Premier League —London
- Weekend availability
- Hybrid work
- Microsoft Office
- Typing
- Communication skills
- Work from home
Quick apply
5h

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customer assistance coordinator home assistance jobs near london, eng

Customer Assistance Coordinator - Home Assistance

Allianz Partners -
London

Quick apply

Job details

Full-time | Fixed term contract
From £29,000 a year
8 days ago

Benefits

Annual leave
Company pension
Work from home
Private medical insurance
Employee discount
Life insurance
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Organisational skills
Financial services
AI
Communication skills

Full job description

When someone's home emergency turns into a crisis, you're the calm, expert voice that makes all the difference. As a Customer Assistance Coordinator within our Home Assistance team, you'll be at the heart of delivering real, practical help to customers when they need it most. Based at our Croydon office, this is a 6-month fixed term contract opportunity where you'll work as part of a dedicated 24/7 team, coordinating assistance services and ensuring every customer receives a timely, professional, and genuinely caring response. This is a role where your communication skills, problem-solving ability, and commitment to outstanding service will directly shape the experience of customers across the UK. If you thrive in a fast-paced environment and want a role where your work truly matters, we'd love to hear from you.

What You'll Do

Handle all incoming and outgoing customer calls in a helpful, friendly, and professional manner, providing proactive solutions in line with our business partners' expectations
Coordinate each assistance task to ensure customers receive the most appropriate service in a timely and cost-effective way
Monitor all aspects of each task to ensure services are delivered at the agreed time, keeping customers fully informed of progress throughout
Prioritise your workload effectively, completing all assistance management tasks in order of priority and using proactive outreach — such as calling customers to provide updated estimated arrival times or arrange follow-up appointments — to deliver the best possible outcome
Follow established call guides and processes to ensure consistency and compliance across all customer interactions
Escalate any service failures or potential problems to the relevant Supervisor or Manager promptly
Handle regulated complaints in line with FCA complaint guidelines, escalating high-profile or contentious cases to the appropriate Manager as quickly as possible
Contribute to a positive team environment by sharing product or technical developments, highlighting customer feedback trends to Senior Managers, and participating actively in team meetings and performance conversations
Complete all mandatory and online training modules on time to remain compliant with industry regulations
Maintain a safe and tidy work area in accordance with the Health & Safety at Work Act 1974, reporting any health and safety concerns to your Supervisor or Manager

What You'll Bring

Experience in a customer service or contact centre environment, ideally within insurance, assistance, or a related financial services sector
Strong communication skills — you're confident, empathetic, and professional on the phone, and you know how to put customers at ease in stressful situations
Excellent organisational and prioritisation skills, with the ability to manage multiple tasks simultaneously in a fast-paced, 24/7 environment
A proactive, solutions-focused mindset — you look for the best outcome for the customer and take ownership of tasks through to resolution
Ability to work flexibly, including weekends and bank holidays, as part of a rotating shift pattern covering 24 hours a day, 7 days a week
Familiarity with FCA complaint handling guidelines or a willingness to learn and apply regulatory requirements
Attention to detail and accuracy when recording case information and following established processes
A collaborative approach — you actively contribute to team meetings, coaching sessions, and development conversations
Comfort using digital tools and systems; experience with or openness to AI-assisted customer service tools or workflow platforms is a plus

What We Offer

6-month fixed term contract
Competitive salary commensurate with experience
Flexible working arrangements where possible, with a supportive team environment
Company pension scheme
Private medical insurance
Life assurance
25 days' annual leave plus bank holidays (pro-rated for the duration of the contract)
Access to Allianz Partners' employee discounts and wellbeing programmes
Ongoing training, coaching, and career development support — including a Personal Development Plan tailored to your goals
A genuinely inclusive workplace where your contribution is valued every day

Who We Are

Allianz Partners is a world leader in assistance and insurance solutions, operating in over 75 countries and serving millions of customers every year. In the UK, we are proud to be one of the leading providers of home, travel, and automotive assistance — delivering real help to people at the moments that matter most. As part of the wider Allianz Group, one of the world's most trusted financial services organisations, we combine global scale with a deeply human approach to customer care. Our people are at the core of everything we do, and we are committed to building a workplace where everyone can thrive. At Allianz Partners UK, we live by our purpose: "We care for tomorrow" — and that starts with caring for our people today.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future – for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.

Pay: From £29,000.00 per year

Benefits:

Company pension
Employee discount
Life insurance
Private medical insurance
Referral programme
Sick pay
Work from home

Work Location: In person

Quick apply

Refine Your Search

customer assistance coordinator home assistance jobs in london, eng

Customer Assistance Coordinator - Home Assistance

Customer Service Coordinator

Customer Assistance Coordinator - Home Assistance 6 month FTC

Office Coordinator - Lettings Administration

Office Coordinator - Property Management

Groups Coordinator

Technical Coordinator Disrepair Team

Campaign Delivery Coordinator - P-0000000111

Workplace Coordinator

Partner Operations Coordinator

Sales - Events Coordinator

Housing Coordinator

Estate and Facilities Coordinator

Mental Health Recovery Coordinator (Support Worker)

International Medical Assistance Coordinator

Care Coordinator

Utility Service Coordinator

Connection Coordinator

F&B Coordinator

Production Assistant

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