Customer experience manager Work, Jobs in London, Eng (with Salaries)

Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
General Manager - Samsung Experience Store
Partner Retail Services —London
- From £55,000 a year
- Full-time
- Management
- Retail management
- Leadership
- Employee discount
Quick apply
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Operations Manager
Hearst Media Services —London
- £50,000 a year
- Full-time
- Customer service
- Analysis skills
- Employee discount
5d
Customer Success Manager
Sitemate —London
- £55,000 - £66,000 a year
- Full-time
- Hybrid work
- Hospitality
- Sales
- Microsoft Office
- Annual leave
13d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Customer Experience Manager, Enterprise
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Enterprise Customer Experience Manager
NAVEX —London
- £60,000 a year
- Full-time
- Hybrid work
- Communication skills
Retail Customer Experience Manager
CuddleThreadz Retail Ltd —London
- £60,000 a year
- Bachelor's degree
- In-person
- Business
- Gym membership
Quick apply
2d
Customer Experience Manager
haku —London
- Remote
- Master's degree
- Bachelor's degree
- Accounting
- Annual leave
- Life insurance
Quick apply
8d
Customer Success Manager, Growth - EMEA
Vanta —London
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
Sales and Marketing Manager
The GOAT Mongolian kitchen Lounge —London
- £40,000.00 - £68,025.75 a year
- Full-time
- Sales
- Salesforce
- Analysis skills
Quick apply
Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
Customer Experience Manager
Splend —London
- Full-time
- Management
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
6d
Operations & Customer Experience Manager
Darlish Ice Cream —Hatfield
- £250 - £330 a week
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
2d
Customer Success Manager
SCOR —London
- Spanish
- Project management
- Bachelor's degree
Customer Success Manager (m/f/d)
Infront Financial Technology GmbH —London
- Full-time
- English
- Travel
- Communication skills
- Employee assistance programme
Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
Customer Success Manager, Named UKI - Fixed Term
Asana —London
- £104,000 - £118,400 a year
- Travel
- In-person
- Up to 25% travel
- Work from home
Quick apply
8d

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customer experience manager jobs near london, eng

Customer Service Manager

Restore PLC -
London

Apply Now

Job details

Permanent
£50,000 a year

Benefits

Free parking
Annual leave
Employee assistance programme
On-site parking

Qualifications

Customer service
Continuous improvement
B2B
Leadership
Communication skills

Full job description

About The Role

Role: Customer Services Manager
Location: Greater London
Salary:£50,000 per a year
Hours a week: 37.5 hours
Days of work: Monday to Friday
Contract type: Permanent

This isn’t your typical management role. As a Customer Services Manager, you’ll take ownership of the entire customer service function, leading a high-performing team and ensuring exceptional service delivery across all customer touchpoints. You’ll play a key role in shaping the customer experience, driving continuous improvement, and acting as the escalation point for complex or high-impact issues.

This role is ideal for someone who thrives in a fast-paced, customer-centric environment and is passionate about delivering service excellence while developing and empowering their team.

Duties & Responsibilities:

Service Delivery & Customer Experience:

Ensure all customer enquiries, requests, and complaints are handled effectively and resolved within agreed timescales
Act as the escalation point for complex or high-impact customer issues
Maintain high levels of customer satisfaction and retention through proactive service management
Develop and implement customer service policies, procedures, and standards

Team Leadership & Performance:

Lead, coach, and develop the customer services team to achieve high performance
Set clear objectives and KPIs (e.g. response time, resolution rate, CSAT) and monitor performance against targets
Conduct regular performance reviews and implement training and development plans
Manage recruitment, resource planning, and team capacity

Operational Management:

Oversee daily operations of the customer service function, ensuring efficiency and consistency
Establish workflows and processes to optimise productivity and service quality
Ensure compliance with company policies, procedures, and regulatory requirements

Performance & Continuous Improvement:

Monitor and analyse customer service performance data and trends
Use customer feedback and insights to drive process improvements
Prepare and present regular KPI and performance reports to senior management

Stakeholder Management:

Build strong relationships with key customers and internal stakeholders including operations, sales, and finance
Collaborate cross-functionally to resolve service issues and improve the customer journey

About you:

Proven experience in a customer service management or leadership role, ideally within a B2B environment
Strong leadership skills with the ability to inspire, engage, and influence teams at all levels
Passionate about customer experience with a customer-centric mindset
Analytical and data-driven, with experience using performance metrics to inform decisions
Excellent communication and interpersonal skills, with the ability to build strong working relationships
Strong problem-solving skills and ability to manage complex challenges effectively
Experience implementing process improvements or leading change initiatives

Some of our benefits include:

Annual Leave – 25 days + bank holidays
Life Assurance – 2x basic annual salary
Bereavement Counselling – Support during difficult times
Free Onsite Parking
Employee Assistance Programme (EAP) – Confidential counselling via Health Assured
Eye Care Support – Free eye tests and up to £70 towards glasses for DSE users and drivers (includes retinal photography for drivers over 40)

About Us

Restore Commitment to Disability Confidence

We assess candidates based on their experience and suitability for the role, as outlined in their CV and application. You can let us know about any adjustments you may need via the application form.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

Apply Now

Refine Your Search

customer experience manager jobs in london, eng

Customer Service Manager

General Manager - Samsung Experience Store

Zara Covent Garden Customer Experience Manager

Head Of Customer Experience

Customer Operations Manager

Customer Success Manager

Senior Customer Success Manager - UK

Customer Experience Manager, Enterprise

Enterprise Customer Experience Manager

Retail Customer Experience Manager