Customer support engineer Work, Jobs in London, Eng (with Salaries)

Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Organisational skills
- IT
7d
Email Designer
British Airways —London
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
4d
Project Manager
Tedaisy Insurance Group Limited —Tower Hill Station
- £50,000 - £60,000 a year
- Monday to Friday
- Hybrid work
- PMP
- Project management
- Continuous improvement
- Employee assistance programme
Quick apply
12d
Designer
Wunderman Thompson MAP —London
- Microsoft Powerpoint
- English
- AWS
Lead Product Designer
Monzo —London
- £90,000 - £110,000 a year
- Remote
- Work from home
- Flexible schedule
Engineering Director, EU
Monzo —London
- £170,000 - £225,000 a year
- Leadership
- Flexible schedule
Director of Product & Engineering - Operations (m/f/d)
Mews —London
- £105,000 - £155,000 a year
- Hybrid work
- Annual leave
Midweight Experience Designer
Havas Group —London
- Full-time
- Presentation skills
- AI
- Communication skills
7d
Senior Engineering Program Manager, Customer Engagement - Apple Service
Apple —London
- Master's degree
- Bachelor's degree
- Software development
14d
Product Designer
Stats Perform —London
- No degree
- AI
- Communication skills
1d
Lead Product Designer
Artsy —London
- £90,000 - £110,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
- Employee assistance programme
Senior Content Designer
CDP Global —London
- £53,600 - £67,000 a year
- Hybrid work
- Azure
- English
- IT
- Employee assistance programme
13d
Industrial Designer
Hypervolt Limited —London
- Full-time
- Hybrid work
- Bar
- English
- Work from home
Quick apply
1d
Analytics Engineering Manager
Naked Wines —London
- £70,000 - £80,000 a year
- Full-time
- Python
- Annual leave
Quick apply
Designer
MAP —London
- Microsoft Powerpoint
- English
- AWS
Quick apply
Engineering Lead - Ptech - HR Tech
Wise Australia Investments —London
- £105,000 - £135,000 a year
- Management
- APIs
- Agile
Experience Design Lead
JPMorganChase —London
- Full-time
- APIs
- Agile
- AI
Senior Product Designer
Converge —London
- Hybrid work
- Microsoft Outlook
Senior Experience Designer
Havas Group —London
- Full-time
- AI
- Leadership
- Communication skills
Head of Product Design
InvestEngine —London
- Hybrid work
- IT
- Financial services
- AI

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customer support engineer jobs near london, eng

Customer Service Engineer

Digital Realty -
London

Apply Now

Job details

Full-time
7 days ago

Qualifications

ITIL
HVAC
Organisational skills
IT

Full job description

Your role

The Customer Service Engineer is responsible for carrying out Service Requests of customers and will be responsible for the layer between first level support and second level support that combines technical support, operational delivery, and service management. You will act as the point of contact for customer service requests, working across server, network, cabling, and infrastructure environments while ensuring service delivery meets agreed SLAs.

What You'll Do

Provides technical customer service support and carries out operational technical interventions requested by clients which include direct contact with customers (eg Hands & Eyes, Cross /Disconnects or act as Incident Manager)

Monitors and documents customer services provided by external providers

Supports Implementation Services activities, under coordination of the Implementation Services Manager.

Executes migration activities (Labelling, Installation, Documentation and testing).

Monitoring of Infra Structure alerts and provide 1st level response taking in consideration the applicable EOP and SOP’s.

Executes operational tasks regarding incident and problem management and acting as local Incident Manager when applicable.

Potentially guidance and support of more junior colleagues.

Informs clients, Technical Ops Planning function and about progress in interventions and the delivery of any value added services, follows up on customer termination requests and questions.

Records the intervention in a local report for the Data Center Manager and provides feedback to the Technical Ops Planning function

Execution of approved CR’s according to the Global standards of Digital and in cooperation Technical Ops function.

Provides advanced 1st line support to the Site teams and escalates / decides for 2nd line call out support and/or supplier if applicable.

Arranges access requests when applicable and execute a risk assessment.

Provides reporting and documentation management of all site related incidents.

What You'll Need

Vocational qualification of a technical nature (qualified electricians are a distinct advantage)

Previous relevant experience as a technician in Telco, IT or DC background

Experience of networks desired but not essential

ITIL and/or is preferred but not essential

HVAC, mechanical, electrical

Demonstrable knowledge of Data installations and terminations.

Excellent organizational skills and attention to detail.

Apply Now

Refine Your Search

customer support engineer jobs in london, eng

Customer Service Engineer

Email Designer

Project Manager

Designer

Lead Product Designer

Engineering Director, EU

Director of Product & Engineering - Operations (m/f/d)

Midweight Experience Designer

Senior Engineering Program Manager, Customer Engagement - Apple Service

Product Designer

Lead Product Designer

Senior Content Designer

Industrial Designer

Analytics Engineering Manager

Designer

Engineering Lead - Ptech - HR Tech

Experience Design Lead

Senior Product Designer

Senior Experience Designer

Head of Product Design

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