Customer support supervisor Work, Jobs in London, Eng (with Salaries)

Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
7d
Customer Operations Supervisor
Socaan Business Solutions Ltd —London
- £37,000 - £44,400 a year
- Full-time
- CRM software
- Management
- Customer service
- Sick pay
Quick apply
9d
Front Desk - Guest Experience Supervisor
Marriott International, Inc —London
- Full-time
- Hospitality
- Microsoft Outlook
- Customer service
- Employee assistance programme
- Employee discount
1d
RSOC Supervisor
BidvestNoonan —London
- £22.55 an hour
- Full-time
- Management
- Supervising experience
- Leadership
Quick apply
Guest Services Supervisor
Maybourne —London
- Full-time
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
Front Office Supervisor
Maybourne —West London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply
7d
Front Office Supervisor
Maybourne Hotel Group —West London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Annual leave
- Referral programme
4d
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Supervisor
Holland & Barrett —London
- £15.09 an hour
- Overtime
- Customer service
- Leadership
- Store discount
- Annual leave
15h
Front Office Supervisor
Royal Lancaster London —London
- £28,909.55 - £32,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
14d
Front Office Supervisor
Crowne Plaza Docklands —London
- £27,100 a year
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
8d
Post Office Supervisor
Ryman —London
- £13.32 an hour
- Part-time
- Communication skills
- Employee discount
- Referral programme
4d
Front Office Supervisor
Hilton —London
- £14.79 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
Telesales Supervisor
Wurth UK Ltd —Erith
- £33,300 - £49,200 a year
- Weekend availability
- Sales
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
1d
Customer Services Team Leader
Foresters Financial —Bromley
- Full-time
- Customer service
- Organisational skills
- Financial services
Store Member / Team Leader @ Cake & Custard Factory ALDGATE & PECKHAM
Cake And Custard Factory —Peckham
- From £12.75 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Employee discount
Quick apply
22h
Retail Sales Assistant, Site Manager
Natural Herb Solution UK Ltd —London
- £16 an hour
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
1d
Senior Sales Assistant / Supervisor – Retail
Khalsa Schoolwear —Dagenham
- From £12.71 an hour
- Part-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
6d
Assistant Store Manager (Full-Time)
Pandora Jewelry —London
- £35,490 - £45,000 a year
- Part-time
- Sales
- Organisational skills
- Communication skills
- Employee discount

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customer support supervisor jobs near london, eng

Customer Success Supervisor

Wholegood -
London

Quick apply

Job details

Full-time
£27,000 - £35,000 a year
7 days ago

Qualifications

CRM software
Management
Customer service
Logistics
Analysis skills
Supervising experience
Organisational skills
Customer support
HubSpot
Account management
Leadership
Communication skills

Full job description

Overview

We are seeking a dynamic and experienced Customer Success Supervisor to lead and support our Customer Success team. The successful candidate will play a key role in ensuring exceptional customer satisfaction, overseeing daily customer service operations, and driving continuous improvement across customer support processes.

This role requires a proactive and organised individual with strong leadership, communication, and analytical skills. The Customer Success Supervisor will work closely with Sales, Purchasing, Operations, and Logistics teams to ensure a seamless customer experience while supporting business growth and operational excellence.

Responsibilities

Lead, motivate, and supervise the Customer Success team to deliver outstanding service standards.
Assist in the training, development, and performance management of new and existing team members.
Manage customer enquiries, escalations, complaints, and supplier queries, ensuring timely and effective resolution.
Monitor customer satisfaction levels and implement initiatives to enhance customer retention and service quality.
Analyse customer feedback, sales trends, and operational data to identify opportunities for improvement.
Prepare sales, credit, and performance reports by collecting and analysing relevant information.
Coordinate with Sales, Purchasing, Operations, Logistics, and other departments to ensure the smooth delivery of products and services.
Build and maintain strong customer relationships in partnership with the Commercial Director and Sales team.
Manage customer orders accurately through internal systems, ensuring all orders are processed and allocated efficiently.
Process and monitor credit claims, credit notes, sample deliveries, and collections, escalating issues where necessary.
Ensure all customer and supplier complaints are logged and managed appropriately.
Monitor team performance and key performance indicators (KPIs), providing regular feedback and coaching to support professional development.
Attend management meetings on behalf of the Customer Success Manager when required.
Support sales growth through upselling opportunities and proactive customer engagement.
Maintain accurate records and documentation, including proof of deliveries and audit-related information.
Foster a collaborative team environment that promotes accountability, innovation, and continuous learning.
Work alternate weekends as part of a rotational schedule with the rest of the team, to ensure customer support coverage over weekends.

Experience

Proven supervisory experience within a Customer Service, Customer Success, Account Management, or Client Support environment.
Strong leadership and people management skills with the ability to motivate and develop high-performing teams.
Excellent communication skills, both written and verbal.
Strong analytical and numerical skills with the ability to interpret data and provide actionable insights.
Experience managing customer relationships across multiple communication channels, including telephone, email, and CRM systems.
Experience using CRM and order management systems such as HubSpot, Cin7, or similar platforms is highly desirable.
Strong organisational skills with the ability to prioritise workloads and manage multiple tasks in a fast-paced environment.
Ability to work collaboratively across departments and build effective working relationships.
A proactive approach with a positive, can-do attitude and a strong commitment to delivering exceptional customer service.
Previous experience within the fresh produce, food wholesale, FMCG, or distribution sectors would be advantageous.

If you're looking for your next challenge and want to join a supportive, ambitious, and customer-focused team, we'd love to hear from you.

Apply now – we can't wait to meet you!

Pay: £27,000.00-£35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support supervisor jobs in london, eng

Customer Success Supervisor

Customer Operations Supervisor

Front Desk - Guest Experience Supervisor

RSOC Supervisor

Guest Services Supervisor

Front Office Supervisor

Front Office Supervisor

Operations Supervisor, AMZL

Supervisor

Front Office Supervisor

Front Office Supervisor

Post Office Supervisor

Front Office Supervisor

Retail Supervisor

Telesales Supervisor

Customer Services Team Leader

Store Member / Team Leader @ Cake & Custard Factory ALDGATE & PECKHAM

Retail Sales Assistant, Site Manager

Senior Sales Assistant / Supervisor – Retail

Assistant Store Manager (Full-Time)

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