Head of customer care Work, Jobs in London, Eng (with Salaries)

Head of Customer Care
Clarion Housing Group —London
- £70,398 - £87,998 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
2d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Head of Customer Support & Care
Moneybox —London
- Full-time
- Hybrid work
- Training & development
- AI
- Leadership
4d
Head of People & Talent
amicable —London
- Up to £90,000 a year
- Hybrid work
- Team management
- Recruiting
- Contracts
- Employee assistance programme
Quick apply
Head of Security
BidvestNoonan —London
- £26.84 an hour
- Full-time
- English
- Continuous improvement
- Training & development
Quick apply
Head of Transaction Monitoring & Screening
Equals Group PLC —London
- Full-time
- Hybrid work
- Team management
- AI
- Leadership
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Leadership
- Analytics
- Employee discount
Head of Spa - Soho Farmhouse
Soho House & Co. —London
- Continuous improvement
- Training & development
- Leadership
- Employee discount
Quick apply
Chief of Staff
The Chief of Staff Association —London
- £150,000 - £185,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Travel
Onboarding Advisor
tiney —London
- £31,500 - £47,000 a year
- Hybrid work
- In-person
- AI
- Annual leave
- Work from home
Head of Growth
Peak 21 —London
- Full-time
- AI
Quick apply
Administrator
Creative Support —London
- £14.80 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Head Of Recycle
Lampton Services —Slough
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Leadership
- Employee assistance programme
- Gym membership
Head of Partnerships
Scan.com —London
- £70,000 - £80,000 a year
- Full-time
- Hotel
- Business development
- Travel
- Annual leave
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
4d
Housing Customer Support Officer
EastendHomes —London
- £34,158 - £38,501 a year
- Data entry
- Front desk
- IT
9d
Visitor Engagement Assistant - fixed term contract
Mitie —London
- Communication skills
3d
Customer Service Representative
Lottie —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- AI
- Communication skills
2d
Head of UK Crisis Solutions
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —London
- Business development
- Bachelor's degree
- Communication skills
Quick apply
Head of Finance
Pact Coffee —London
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Accounting
- Employee assistance programme
Quick apply
4d

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head of customer care jobs near london, eng

Head of Customer Care

Clarion Housing Group -
London

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Job details

Full-time
£70,398 - £87,998 a year
2 days ago

Qualifications

Stakeholder collaboration
Customer service
Team management
Contracts

Full job description

Location: Hybrid/London, NW1

Salary: London - £70,398 - £87,998 per annum plus £5,000 car allowance / National - £64,043 - £80,054 per annum plus £5,000 car allowance

Hours: 36 per week

Contract Type: Permanent

Latimer by Clarion Housing Group delivers sustainable, affordable homes and builds communities across the UK.

We’re the development arm of Clarion Housing Group, a business for social purpose. This means we reinvest any surplus in providing affordable housing and developing communities.

Ready for your next step within Latimer?

We’re looking for a Head of Customer Care (New Build Defects) to lead and inspire the teams responsible for new build defect management and to protect our ability to consistently achieve gold-standard customer service. You’ll set the tone for outstanding service, ensuring high performance across teams and strong ownership of customer outcomes. Working closely with the Team Leader, you’ll provide clear leadership to the Customer Care and Quality Team in regard to service and defect management.

Collaboration sits at the heart of this role. You’ll work in close partnership with the Head of Home Experience, Delivery teams and contractors to ensure defects are resolved efficiently, within SLA and in line with contract requirements, reducing complaints and building trust with customers. You’ll bring substantial people management experience, a strong understanding of new-build development processes, contracts and employer’s requirements, and a proven ability to work across departments to drive customer satisfaction. Experience across shared ownership and other tenures is essential.

If you’re ready to lead high-performing teams, set the standard for exceptional customer care and make a real impact on defect resolution in new build, we’d love to hear from you.

If this sounds like an opportunity for you, then please review the full role profile and behaviours before applying – Head of Customer Care and Behaviours & Mandatory Accountabilities OD level 3 .

Salaries are just the starting point. Here at Clarion, we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here .

Closing Date: 1st September 2026 at midnight.

Act now – apply today! This vacancy may close early without notice.

At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.

This is a hybrid role with a base location our London office. Candidates will be expected to work from the office at least 2 days per week.

If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.

Applicants must be able to travel across the region as required.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Apply Now

Refine Your Search

head of customer care jobs in london, eng

Head of Customer Care

Head of Customer Experience

Head of Customer Support & Care

Head of People & Talent

Head of Security

Head of Transaction Monitoring & Screening

Head of Customer Value

Head of Spa - Soho Farmhouse

Chief of Staff

Onboarding Advisor

Head of Growth

Administrator

Head Of Recycle

Head of Partnerships

Head of Business

Housing Customer Support Officer

Visitor Engagement Assistant - fixed term contract

Customer Service Representative

Head of UK Crisis Solutions

Head of Finance

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