Head of reservations Work, Jobs in London, Eng (with Salaries)

Assistant Head of Reservations
The Lanesborough —London
- English
- Hotel
- Employee discount
- Life insurance
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Global Head of Wellness and Longevity
Maybourne —London
- Full-time
- Annual leave
- Referral programme
Quick apply
eCommerce Manager - remote
Hornblower —London
- £45,000 a year
- Remote
- Analysis skills
- Project management
- Product management
Quick apply
7d
Head Host (Full time) OTE 21 pounds plus per hour
London Bridge Rooftop —London
- £15 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
Reservations Coordinator
Evelyn's Table —London
- Up to £18 an hour
- Full-time
- Hospitality
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
3d
Sales & Events Manager
Hawksmoor —London
- £65,000 - £67,000 a year
- Full-time
- Hospitality
- Management
- Sales
- Referral programme
Quick apply
6d
Reservations Supervisor
Sea Containers London —London
- Full-time
- Hotel
- Analysis skills
- Presentation skills
- Employee assistance programme
- Employee discount
6d
Project Manager, International Partnerships
Substack —London
- £45,000 - £60,000 a year
- Full-time
- Remote
3d
Head of Off Plan Sales
Audley Group —London
- Full-time
- Sales
- No degree
- Travel
- Employee discount
1d
Assistant Merchandiser
NEXT —London
- £34,000 - £47,000 a year
- Full-time
- Sales
- Merchandising
- Presentation skills
- Free parking
- Employee discount
Head Receptionist
Town London Ltd —London
- £36,270 - £40,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
3d
Head Host/ess
Thesleff Group —London
- £18 an hour
- Full-time
- Hospitality
- Bar
- Organisational skills
Quick apply
2d
Head Concierge
OBS Hotel Limited —London
- Hospitality
- Hotel
- Leadership
2d
Reservation & Guest Experience Specialist
AB Boutique Hotels Ltd —Croydon
- £32,000 a year
- Full-time
- Hotel
- Guest services
- Communication skills
Quick apply
Senior Concierge
One Aldwych —London
- £35,000 - £40,000 a year
- Full-time
- Customer service
- English
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Maître D'
Hide Restaurant —Westminster
- £45,000 a year
- Weekend availability
- Hospitality
- Communication skills
Quick apply
Rooms Division Manager
DoubleTree by Hilton London Angel Kings Cross —London
- Weekend availability
- Hotel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
14d
Head Host/Hostess
74 Duke —London
- Weekend availability
- Hospitality
- Bar
- Organisational skills
- Annual leave
- Employee discount
Quick apply
9d
Multisite Reception & Reservation Manager - Paris Society London
PARIS SOCIETY —London
- Full-time
- Hospitality
- Team management
- Leadership
- Life insurance
Quick apply

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Assistant Head of Reservations

The Lanesborough -
London

Apply Now

Job details

Benefits

Cycle to work scheme
Season ticket loan
Free flu jabs
Company pension
Private medical insurance
Employee discount
Life insurance

Qualifications

English

Full job description

We have an exceptional opportunity to join our Reservations Team at The Lanesborough.

Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London’s most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa.

Oetker Hotels

Masterpiece Collection

Oetker Collection hotels are true masterpieces located in the world’s most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.

Candidate Profile

As an Assistant Reservations Manager, you will work closely with Head of Reservations for overseeing daily operations, optimising inventory and revenue opportunities, and ensuring coordination with key departments to support a smooth and personalised guest journey. You will encourage employees to be creative and innovative, challenge and recognise them for their contribution to the success of the operation. You will also develop the team’s skills and abilities through training and development as well as leading their annual appraisals.

The role will require you to liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and team work with the Reservations, Sales and Events teams.

Key Requirements

The ideal candidate would be able to demonstrate the following attributes:

Work closely with the Head of Reservations to coordinate with the Sales team, Events team and Head of Revenue to ensure all Groups & Individual bookings are completed correctly.
To liaise and communicate efficiently with the respective hotel departments to ensure a seamless experience for all our guests and team work with the Front Office, Sales and Events teams.
Supervise reservations agents to ensure daily tasks/weekly tasks are completed consistently with the highest attention to detail for all teams to be able to deliver exceptional guest service.
Proactively create and update training materials and supporting documents to make sure they are up to date and available for the Reservations Agents.
To be aware of future business on the books and to take action as directed to fill low demand period. Highlight peak dates due to group or any other significant pickup to Head of Revenue and Head of Reservations.
To ensure any discrepancy or possible mishandling of hotel or guest financial information is reported to hotel management as soon as possible.
Assisting Finance team and Head of Reservations with processing commissions for room reservations
Previous experience within Front Office in a 4 or 5 establishment is essential and experience in the luxury London market would be preferred
Excellent command of the English language and a second language would be preferred
Previous experience in a supervisory role
Ability to work on own initiative is essential
Knowledge of Opera system would be preferred

In return

We believe in recognising and valuing the contributions of our team members. To support your wellbeing and growth, we provide a robust reward and benefits package, including:

Financial Wellbeing

Additional holiday allowance
Season ticket loan
Enhanced Pension Scheme
Life Insurance
Complimentary dry cleaning
Safety shoes
Retail discounts around Victoria, Westminster, Whitehall and the Northbank area

Health & Wellness

Private Medical Insurance
Dental and Optical benefits
Complimentary meals on duty
Cycle to Work scheme
Flu vaccinations
Discounted chiropodist and massage treatments
Substantiality initiates
Social and sports activities (e.g., football games, running club, yoga & pilates etc.)

Career Growth & Personal Development

Internal transfer and promotion opportunities
Cross-departmental exposure
Partnered with industry-leading training providers
Internal learning gateway
Free access to e-learning platform offering job-specific training and personal growth courses
Subsidised professional qualifications and certified training programmes
Financial incentives for bringing talents to The Lanesborough via ‘Recommend-A-Friend’ scheme

Recognition & Social Initiatives

Award programmes throughout the year with generous prizes
Long service awards
Preferential room rate at The Lanesborough for you and your family
50% discount on F&B and Club & Spa treatments
Social events (e.g. Annual Party, Recognition Celebrations, Children's Christmas Party, Departmental Appreciation Day, pub quiz, etc.)
Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.)
Retirement parties

Terms and conditions apply to all benefits.

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Apply Now

Refine Your Search

head of reservations jobs in london, eng

Assistant Head of Reservations

Head Host / Reservations & Guest Experience Lead

Global Head of Wellness and Longevity

eCommerce Manager - remote

Head Host (Full time) OTE 21 pounds plus per hour

Reservations Coordinator

Sales & Events Manager

Reservations Supervisor

Project Manager, International Partnerships

Head of Off Plan Sales

Assistant Merchandiser

Head Receptionist

Head Host/ess

Head Concierge

Reservation & Guest Experience Specialist

Senior Concierge

Maître D'

Rooms Division Manager

Head Host/Hostess

Multisite Reception & Reservation Manager - Paris Society London

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