Help desk operations manager Work, Jobs in London, Eng (with Salaries)

Help Desk Operations Manager
Go Fix Mechanical & Drainage Services —Dartford
- £40,000 - £55,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Data Operations Analyst
Janus Henderson —London
- Hybrid work
- SQL
- Analysis skills
- Bachelor's degree
12d
ETF Capital Markets Associate
Janus Henderson —London
- Hybrid work
- Analysis skills
- Organisational skills
- IT
HR Specialist EMEA (Fixed Term 9 Month Contract)
Lighthouse Document Technologies Inc —London
- Weekend availability
- No degree
- Human resources
- Organisational skills
Quick apply
Middle Office Associate
Corpay —London
- Full-time
- Communication skills
- Life insurance
Manager, Payroll (EMEA)
Insulet Corporation —London
- Full-time
- Management
- Customer service
- Microsoft Office
Assistant Business Manager
Janus Henderson —London
- Hybrid work
- Management
- Project management
- Organisational skills
IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
Centre Operations Assistant (London, England)
Study Abroad —London
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Service Desk Engineer (Level 2)
White Cube —Bermondsey
- Full-time
- Azure
- Microsoft Outlook
- Continuous improvement
Service Support Analyst
Tokio Marine Kiln —London
- Weekend availability
- Hybrid work
- Customer service
- IT
- Communication skills
7d
Application Support Analyst | Energy Trading Operations
Marex —London
- Full-time
- Microsoft Excel
- Oracle
- SQL
Quick apply
14d
HR Data & Technology Services Manager (DTA Lab)
Department for Transport —London
- £35,663 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
4d
Technology Enablement Program Manager
Intercom —London
- Hybrid work
- Google Suite
- IT
- In-person
- Annual leave
- Work from home
14d
Logistics Specialist UK
Löfbergs —London
- Hybrid work
- Analysis skills
- Organisational skills
- Warehouse experience
13d
Residence Life Administrator - NYU London
New York University —London
- Weekend availability
- Computer literacy
- University
- Communication skills
13d
Assistant Director: Technology Services (EMEA & Asia)
Mayer Brown LLP —London
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Technical Account Manager (London Based)
Vorboss Limited —London
- Up to £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Computer networking
- Annual leave
- Gym membership
Quick apply
12d
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Annual leave
- Referral programme
Quick apply
Operations Administrator
WeMaintain —London
- £28,000 - £32,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply

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Help Desk Operations Manager

Go Fix Mechanical & Drainage Services
Dartford

Quick apply

Job details

Full-time
£40,000 - £55,000 a year

Benefits

Company pension
Pay rise

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Organisational skills
Communication skills
Help desk

Full job description

Due to continued Investment and growth, an exciting opportunity for a Help Desk Operations Manager has arisen. This job would be ideal for someone with extensive help desk experience & knowledge in running & managing a busy help desk together with managing a team of engineers & operatives.

PROBLEM SOLVERS WITH A CAN-DO ATTITUDE NEED ONLY APPLY

Go-Fix Mechanical & Drainage Services provide drainage, plumbing, ground works, vacuum tanker and other various key maintenance services for a broad range of clients in Greater London & the surrounding counties.

As the help desk operations manager, you will be expected to deliver a high standard of work with excellent customer service
To manage a team of help desk operatives carrying out varied tasks including running & updating client portals, ensuring WIP numbers are managed & delegated accordingly
Updating key account clients & working alongside the accounts team in order to ensure works, call outs & projects are brought to the correct conclusions
Able to prioritize workloads, Multitasking is a must as we are a fast paced reactive help desk
Excellent organisational skills, able to work to deadlines and work under pressure
Excellent telephone manner
Great management & communication skills - able to deal with customers and all levels
Proficient in Microsoft Office programs excel Outlook and Word
Have the ability to pick up new processes, retain and process Information
Ability to be part of a team and carry out of variety of tasks
The ability to work on own as well as managing a team & manage time effectively and efficiently

Requirements

Monitoring mailboxes
Running a team of help desk administrators
Managing a number of client portals & updating clients accordingly
Login and following up of emergency call out orders & PO’s
Ensuring all jobs from previous evenings and weekends are updated
Answering high volume inbound calls, assisting customers with specific inquiries and job bookings
Operating uploading and updating jobs on our company job management system
Updating worksheets with changes and statuses of each job
Ability to prioritize his own workload to meet deadlines
Providing of level of support to the help desk administrators & operations managers
Providing clients with updates on the progression of jobs and projects
Working to time scales as part of a high performing team
Working alongside operations managers within the business & reporting to directors on a weekly basis
Monday to Friday 7.30 am to 5.30 pm plus the requirement of overtime as needed
Out of hours Escalations being 1 evening per week plus 1 weekend per month

Salary

£40'000 - £55'000 + Over time (Based on experience)

Benefits

Full uniform & PPE provided
Company vehicle & fuel card
Company Iphone & IPad provided
Progression & salary increases based on performance
Free Perk-box subscription
Additional holiday benefit
Company pension
Be part of a strong up & coming business that is experiencing year on year growth

Quick apply

Refine Your Search

help desk operations manager jobs in london, eng

Help Desk Operations Manager

Data Operations Analyst

ETF Capital Markets Associate

HR Specialist EMEA (Fixed Term 9 Month Contract)

Middle Office Associate

Manager, Payroll (EMEA)

Assistant Business Manager

IT Support Specialist

Centre Operations Assistant (London, England)

Service Desk Engineer (Level 2)

Service Support Analyst

Application Support Analyst | Energy Trading Operations

HR Data & Technology Services Manager (DTA Lab)

Technology Enablement Program Manager

Logistics Specialist UK

Residence Life Administrator - NYU London

Assistant Director: Technology Services (EMEA & Asia)

Technical Account Manager (London Based)

Events Assistant

Operations Administrator

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