IT Support Specialist.. Permanent contract 40 hrs per week.
Department: IT Specialist to UK & Ireland
Reports to: Operations Support Manager
Location: Flying Tiger Copenhagen UK Head Office, London
About Us
At Flying Tiger Copenhagen, we don’t design to make products look nice, we design to make people feel good. Creating products that make you smile with the real value in the experiences when we share these products with others.
We are a variety retail concept with over 800 stores across 27 countries. with over 7,000 fantastic employees.
As part of a responsible community, we are committed to sustainability, including sourcing of our materials, to how we operate across our businesses.
What the role is about
The job purpose is to provide technical assistance and support to users and stores across the UK & Ireland. This role involves 1st level of troubleshooting and resolving hardware, software, and network issues to ensure smooth and uninterrupted operations.
This role may require travel to sites across the UK & Ireland where issues cannot be resolved remotely and, on occasion, working outside of standard business hours, including weekends, to ensure uninterrupted service and support for business operations.
As part of the responsibilities is also install, configure, and maintain computer systems and software, as well as educate users on how to effectively utilize technology resources.
Additionally, this role will be responsible for manage the asset management related to the stores & Head Office, ensuring the whole flow is working flawlessly.
Working together with the team on documenting procedures, creating user guides, improvements for the daily basic tasks and providing high level services to the users.
Overall Goals
To consistently deliver a high‑quality, reliable IT support service that enables uninterrupted store and business operations across the UK & Ireland. The role is focused on proactive and responsive service delivery, effective issue resolution, and strong ownership of IT assets, ensuring systems, users, and stores are supported to agreed standards while adhering to established processes and governance.
Duties and responsibilities
Key Responsibilities
Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
Installing, configuring, and maintaining computer systems, software, and peripherals to ensure optimal performance and security
Assisting with the setup and deployment of new devices, including computers, printers, and mobile devices
Responding to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and documenting solutions and resolutions
Skills and experience
Ability to create user-friendly documentation and guides to help users resolve basic issues independently.
Teamwork and Collaboration:
Collaboration skills to work effectively with other service desk team members and IT departments.
