Home solutions advisor Work, Jobs in London, Eng (with Salaries)

Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Hybrid work
- Communication skills
- Annual leave
8d
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
4d
Education Intern
Huda Beauty —London
- Hybrid work
- Microsoft Powerpoint
- English
- Communication skills
- Employee discount
Quick apply
Customer Care Advisor
The Bread Factory —London
- Weekend availability
- Bakery
- IT
- Phone etiquette
- Employee discount
Customer Service Advisor
Eakin Healthcare —London
- £28,325.36 a year
- 8 hour shift
- Hybrid work
- Free parking
- Referral programme
Quick apply
8d
SALES ADVISOR - KINGS ROAD (TEMPORARY)
H&M —London
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
3d
People Advisor
Maison Estelle —West London
- £41,000 - £42,200 a year
- Full-time
- Human resources
- Communication skills
- School
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Client Services Executive
GetAgent —London
- £30,000 a year
- Hybrid work
- CRM software
- Work from home
Customer Experience Advisor
Elder —London
- Weekend availability
- Hybrid work
- Salesforce
- Communication skills
Contact Centre Advisor
Butlin's —Hemel Hempstead
- Full-time
- Communication skills
- Resort
Customer Experience Advisor | S1 | Retail Banking | Ealing
A01 Santander UK plc —London
- From £27,138 a year
- Full-time
- Cash handling
- Banking
7h
Digital Learning Advisor
QA —London
- Travel
- Teaching
- Annual leave
- Employee assistance programme
Client Relationship Coordinator (Client Onboarding & Invoicing)
Withersworldwide —London
- Full-time
- Bachelor's degree
- Computer skills
- Communication skills
Personal Advisor - 21+
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
9d
Telco Sales Agent
Bionic Services Ltd —London
- £26,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Personal Advisor
Surrey County Council —Reigate
- From £38,090 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
9d
Virtual Key Account Manager
IQVIA —London
- Full-time
- Remote
- Work from home
- Employee discount
Casual Sales Assistant
House of Fraser —Croydon
- Part-time
- Customer service
- Employee discount
Quick apply
Early Help Advisor
Surrey County Council —Woking
- From £30,647 a year
- Hybrid work
- Experience working with children
- Annual leave
- Employee assistance programme
9d

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Customer Support Associate (hybrid)

flatfair
London

Apply Now

Job details

Permanent
From £26,500 a year
8 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Customer interaction
Communication skills

Full job description

Customer Support Executive

Hybrid | Full-time
£26,500 + 10% bonus

Our Customer Support team helps tenants, letting agents, landlords and partners get the best from flatfair.

From activating new plans to managing existing ones and resolving questions or problems, you’ll take ownership of customer requests across email, live chat and inbound calls.

You’ll manage customer queries from first contact through to resolution. There’s always work to do, and we’re looking for people who’ll go and find it. If one channel is quiet, you’ll move to the next priority, pick up what needs doing and keep things moving.

We’re looking for experienced customer support people who enjoy taking ownership of their workload, care about getting results and take pride in doing a great job for the customer.

For this role, we're specifically looking for people with recent experience working in a dedicated Customer Support, Customer Operations or similar support environment.

What you'll be doing

Respond to requests from tenants, agents, landlords and other partners across email, live chat and inbound calls
Take ownership of customer queries from first contact through to resolution, keeping work moving and following up where needed
Manage a varied queue of customer requests, moving between channels and priorities depending on where support is needed
Work towards clear measures of productivity, quality and customer outcomes
Support the tenancy activation process by validating reference information against platform records, raising discrepancies with agents and coordinating resolution to ensure timely progression
Build expert knowledge of our products, processes and workflows so you can resolve more queries independently
Spot when something is blocking progress and take action to move it forward
Work closely with the wider Customer Support team and other departments to deliver the best possible outcome for our customers
Share ideas that help us improve the customer experience and the way the team works

About you

You'll receive plenty of training on flatfair, our products and our processes. What we're looking for is someone who already has a strong foundation in customer support and wants to perform at a high level.

Recent experience in a dedicated customer support role, supporting customers through channels such as email, phone or live chat
Comfortable managing a queue, caseload or volume of customer requests and taking responsibility for your own productivity
Proactive and self-motivated. You notice what needs doing and get on with it rather than waiting for work to be assigned
Results-focused, with a genuine sense of satisfaction from resolving queries, hitting goals and completing work to a high standard
Comfortable working towards targets and using feedback or performance data to improve
Someone who cares about both how much they get through and how well they do it
Strong ownership and accountability. If you take on a customer issue, you see it through
Able to work quickly without losing attention to detail or compromising the customer experience
Empathetic and customer-focused, with good judgement about when a conversation needs additional care or attention
Resilient and comfortable adapting when priorities, processes or products change
A clear communicator who can build rapport and bring their personality to work
Confident navigating multiple systems, processes and workflows at the same time
Curious and willing to learn, with the drive to build your knowledge and become increasingly independent

Your current or recent job title might be Customer Support Executive, Customer Support Advisor, Customer Operations, Customer Experience, Helpdesk, Service Desk, Contact Centre Advisor, Client Support or something similar.

Please note that, given the nature of this role, we're looking for candidates with professional experience in a dedicated customer support environment.

Location: Hybrid, with 1 day a week working from our office in central London.

Development & progression

We have a clear structure for growth within Customer Support. As you develop, you'll build deeper product knowledge, strengthen your communication and problem-solving skills, and take on more complex customer situations.

Good performance should open doors. There are opportunities to progress within Customer Support and, as flatfair grows, to build a career elsewhere in the business too. We'll work with you to understand your strengths, ambitions and the skills you need to take your next step.

About us

In the UK, billions of pounds are locked up in traditional deposit schemes that can create a poor experience for landlords, agents and tenants. Our vision is to change that and make every rental experience positive.

Our solution allows tenants to secure a new home with a small check-in fee instead of paying a costly traditional deposit, while giving landlords increased protection.

We're continuing to improve our core product while identifying, testing and launching new ways to make renting better for everyone involved.

Our benefits

A starting salary of £26,500
10% annual bonus
25 days' annual leave, plus an extra day for every year you're part of the team
£1,500 personal development budget
Monthly wellbeing allowance and private medical insurance with Vitality

Apply Now

Refine Your Search

home solutions advisor jobs in london, eng

Customer Support Associate (hybrid)

Account Manager

Education Intern

Customer Care Advisor

Customer Service Advisor

SALES ADVISOR - KINGS ROAD (TEMPORARY)

People Advisor

Contact Centre Operations Manager

Client Services Executive

Customer Experience Advisor

Contact Centre Advisor

Customer Experience Advisor | S1 | Retail Banking | Ealing

Digital Learning Advisor

Client Relationship Coordinator (Client Onboarding & Invoicing)

Personal Advisor - 21+

Telco Sales Agent

Personal Advisor

Virtual Key Account Manager

Casual Sales Assistant

Early Help Advisor

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