Lead aircraft Work, Jobs in London, Eng (with Salaries)

Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Customer service
- Mentoring
Lead Agent - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Global Operations Flight Dispatcher
British Airways —London
- Full-time
- Analysis skills
- Communication skills
14d
Lead Agent - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Customer service
- Mentoring
Process, Automation and Transformation Lead
RELX —London
- Full-time
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Process, Automation and Transformation Lead
RELX Group —London
- Full-time
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Process, Automation and Transformation Lead
LexisNexis Risk Solutions —London
- Full-time
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Aerodrome Operations Manager
London City Airport —London
- £58,406 a year
- Weekend availability
- Computer literacy
- Continuous improvement
- Mentoring
- Free parking
- Annual leave
4d
EU Sustainability Solutions Lead
4AIR —London
- Full-time
- Remote
- Marketing
- Presentation skills
- Bachelor's degree
Quick apply
Aviation Security Screener
UPS —Barking
- £13 an hour
- Part-time
- Communication skills
- Employee discount
Physical AI Data Scientist - QuantumBlack Labs
McKinsey & Company —London
- Microsoft Powerpoint
- Doctoral degree
- Master's degree
Research and Knowledge Exchange Manager
Imperial War Museums —London
- £42,500 - £45,000 a year
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Research Assistant or Associate in Turbulence Forecasting Methods for High-Altitude Aircraft
Imperial College London —South Kensington
- £45,399 - £59,484 a year
- Full-time
- Doctoral degree
- Engineering
- Research
7d
Strategic Account Manager, Airlines
RELX —London
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Account Executive - UK
Neural Concept —London
- Full-time
- Hybrid work
- English
- Business development
- Travel
First Officer /Senior First Officer – Airbus
Virgin Atlantic —Hounslow
- English
- Leadership
- Annual leave
- Employee assistance programme
Lead Technical Consultant
Veovo —London
- Full-time
- Hybrid work
- APIs
- Leadership
Quick apply
Aerospace & Defence Recruiter
Strativ Group —London
- Hybrid work
- Sales
- Business development
- Recruiting
Strategic Account Manager, Airlines
RELX Group —London
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Solution Lead
Veovo —London
- Full-time
- Hybrid work
- Databases
- Annual leave
- Flexible schedule
Quick apply

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Lead Agent

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Customer service
Mentoring junior staff
Mentoring
Aviation passenger services
Load & unload

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 4 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

As a Lead Agent at Heathrow Airport, you are a customer service specialist and a highly visible focal point for colleagues, airlines and passengers. You will use your expert knowledge to deliver the absolute highest level of care. Your mission is to ensure seamless journeys during high-volume special assistance flights and to provide exceptional, dedicated support for high-profile passengers. You will also serve as an essential mentor and guide for newer, less experienced agents, helping to build a confident and welcoming team environment.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Take the lead on high-profile passenger requests, using your expertise to turn a passenger's previously poor customer experience into an exceptionally positive one. You will personally assist special needs passengers through the terminal and onto the aircraft, maintaining the utmost professionalism, politeness and courtesy at all times.

Mentor: Act as a role model by providing invaluable mentoring to new or inexperienced agents within the operation. You will set the standard for outstanding attitudes, behaviours and immaculate personal presentation.

Operational Flow: Support the smooth offloading and on-loading of high-volume flights. You will act quickly to ensure journey milestones are accurately tracked on PDAs, keeping the operational teams fully updated on any issues that require escalation.

Maintain Excellence and Safety: Complete daily equipment checks to guarantee buggies and wheelchairs are clean, tidy and operationally reliable. You will safely assist passengers with their luggage and use proper manual handling techniques when transferring passengers into their seats or wheelchairs.

Apply Now

Refine Your Search

lead aircraft jobs in london, eng

Lead Agent

Lead Agent - T3

Global Operations Flight Dispatcher

Lead Agent - T2

Process, Automation and Transformation Lead

Process, Automation and Transformation Lead

Process, Automation and Transformation Lead

Aerodrome Operations Manager

EU Sustainability Solutions Lead

Aviation Security Screener

Physical AI Data Scientist - QuantumBlack Labs

Research and Knowledge Exchange Manager

Research Assistant or Associate in Turbulence Forecasting Methods for High-Altitude Aircraft

Strategic Account Manager, Airlines

Account Executive - UK

First Officer /Senior First Officer – Airbus

Lead Technical Consultant

Aerospace & Defence Recruiter

Strategic Account Manager, Airlines

Solution Lead

I want to receive the latest job alerts for lead aircraft in london, eng

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