Of house team leader Work, Jobs in London, Eng (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
12d
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Management
- Front desk
- Guest services
- Employee assistance programme
Front of House and Events Team Leader VA2803
Anabas —London
- £41,500 a year
- Full-time
- Front desk
- Communication skills
- Employee assistance programme
- Life insurance
Team Leader
Home Bargains —Beckton
- £32,032 - £35,032 a year
- Customer service
- Supervising experience
- Mentoring
- Store discount
- Annual leave
Quick apply
3d
Assistant Front of House Manager
Treehouse Hotel London —West London
- Full-time
- Hospitality
- Hotel
- Communication skills
- Employee assistance programme
- Bereavement leave
Quick apply
Team Member (Admin)
NEXT —London
- £8.53 - £12.96 an hour
- Part-time
- Customer service
- Computer literacy
- Cash handling
- Employee discount
5d
Team Leader
GAIL's Bakery —Barbican
- £13.80 an hour
- Full-time
- Leadership
- Employee assistance programme
- Referral programme
Reception Team Leader
Rapport —London
- £38,000 a year
- Full-time
- Training & development
- Guest services
- Leadership
- Employee assistance programme
7d
Reception Manager
Portico Corporate Reception Management —London
- £47,500 a year
- Full-time
- Hospitality
- Accounting
- Front desk
- Annual leave
- Life insurance
Quick apply
Retail Supervisor
Screwfix —London
- £15.23 an hour
- Part-time
- Customer service
- Supervising experience
- Annual leave
- Employee discount
10d
Front of House Team Leader
The Boundary —London
- Up to £13.50 an hour
- Full-time
- Employee discount
Quick apply
TikTok Shop - In - House Operations Team Leader
TikTok —London
- Supervising experience
- Continuous improvement
- Team management
5d
Front of House Receptionist
THE BEAUTY ROOMS CHISLEHURST —London
- From £27,000 a year
- Part-time
- Microsoft Word
- Customer service
- Computer literacy
Quick apply
Reception Team Leader
Howden Group Holdings —London
- Full-time
- Hybrid work
- English
- Microsoft Office
- Front desk
19h
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Front desk
- Training & development
- Employee assistance programme
- Employee discount
Front of House Team Leader
Slug And Lettuce —London
- Up to £13.16 an hour
- Full-time
- Guest services
- Employee discount
Quick apply
14d
Receptionist and Facilities Administrator
University College London —London
- £36,433 - £41,833 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee assistance programme
13d
Front of House Leader -Westminster Bridge Road
Pret A Manger —London
- £15.35 an hour
- Part-time
- Customer service
- Mentoring
- Annual leave
- Employee discount
7d
Workplace Services Team Leader VA2827
Anabas —London
- £40,000 a year
- Full-time
- Organisational skills
- Front desk
- Employee assistance programme
- Life insurance
13d
FOH Barista
Rosslyn Coffee —London
- £14.80 - £15.30 an hour
- Full-time
- Café
- Annual leave
- Flexible schedule
Quick apply

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of house team leader jobs near london, eng

Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year
12 days ago

Qualifications

Customer service call handling
Report writing
Front of house supervision
Guest relations
Inbound customer enquiry call handling
Report generation
Word processing
Writing skills
Facilities management
Business processes
Internal department liaison
English
Microsoft Office Suite
Performance management
Client services
Organisational skills
Front desk
Employee performance appraisals
Interviewing
Customer interaction
Events management
Training & development
Guest services telephone call handling
Leadership
Team motivation leadership
Rota coordination

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

of house team leader jobs in london, eng

Team Leader - 21 Soho Square

Reception & Meetings Team Leader

Front of House and Events Team Leader VA2803

Team Leader

Assistant Front of House Manager

Team Member (Admin)

Team Leader

Reception Team Leader

Reception Manager

Retail Supervisor

Front of House Team Leader

TikTok Shop - In - House Operations Team Leader

Front of House Receptionist

Reception Team Leader

Front Desk Manager – Corporate Guest Services

Front of House Team Leader

Receptionist and Facilities Administrator

Front of House Leader -Westminster Bridge Road

Workplace Services Team Leader VA2827

FOH Barista

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