Office worker Work, Jobs in London, Eng (with Salaries)

Customer Service Advisor
L&Q —London
- £26,710 - £28,275 a year
- Monday to Friday
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
2d
Team Member
NEXT —London
- £9.53 - £13.96 an hour
- Weekend availability
- Customer service
- Employee discount
6d
Contact Centre Advisor x2 – L&Q Energy
L&Q —London
- £24,545 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Annual leave
- Employee assistance programme
6d
Project Worker
Sanctuary Supported Living —London
- £15.26 an hour
- Full-time
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
Team Member (Stock)
NEXT —Ilford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
2d
Night Public Area Cleaner – The Stratford Hotel (East London)
The Stratford Hotel —London
- £13 - £14 an hour
- Weekend availability
- Bar
- English
- Hotel
- Store discount
- Health & wellbeing programme
Quick apply
Short-term Temporary Team Member
NEXT —London
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
2d
Loneliness Companion - Personal Care
Guardian Angel Carers —Wimbledon
- £14.60 - £15.80 an hour
- Part-time
- No experience needed
- Travel
- In-person
- Paid training
- Annual leave
Quick apply
Office Assistant
London Advice Centre —London
- Research
- Microsoft Office
- Organisational skills
Customer Support Associate
Lantum —London
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Employee discount
Quick apply
Business Support Officer - South West
L&Q —London
- £28,275 - £30,780 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Databases
- Annual leave
- Employee assistance programme
10d
Candidate Consultant
360 Care Group —Canary Wharf
- £30,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Womens Support Worker
Your Place —London
- £30,205 - £32,965 a year
- Weekend availability
- Computer skills
Quick apply
9d
Help desk Coordinator
CBRE —London
- Full-time
- Analysis skills
- Maths
- Typing
12d
Move on Support Worker
Your Place —London
- £30,205 - £32,965 a year
- Weekend availability
- Organisational skills
- Computer skills
- Communication skills
Quick apply
10d
Business Support Officer - South East and Kent
L&Q —London
- £28,275 - £30,780 a year
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee assistance programme
11d
Immigration Caseworker
Borderless —London
- Hybrid work
Assistant Support Worker
The Salvation Army —Ilford
- £15.09 an hour
- Full-time
- Customer service
- Computer literacy
- Computer skills
9d
Probation Service Officer - London
HM Prison & Probation Service —London
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
12d
Office Administrator & Receptionist
One Welbeck Endoscopy —London
- £28,800 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
Quick apply

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Customer Service Advisor

L&Q -
London

Apply Now

Job details

Permanent
£26,710 - £28,275 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Organisational skills
Customer support
Customer interaction
Communication skills
Time management

Full job description

Customer Service Advisor

Title: Customer Service Advisor
Contract Type: Permanent
Salary: £28,275 (London weighted salary), £26,710 (regional weighted salary) per annum.
Grade: 3
Reporting Office: London, Stratford or Manchester, Trafford
Persona: Homebased Worker: Contractual hours to be worked on a remote basis, with ad hoc office attendance as required
Working Pattern: Hours: 35 hours per week, scheduled between 8am – 6:15pm, Monday – Friday

Closing Date: Monday 7th September 2026
Interviews: Tuesday 22nd to Friday 25th September 2026
Start date: Monday 09th November 2026
Training: Once started, there will be 7 weeks of mandatory training via Microsoft Teams

Role Profile - Customer Service Advisor.docx

CSA - Recruitment Support Document.pdf

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Award-Winning Customer Service Centre at L&Q!

At L&Q, delivering excellent customer service is at the heart of everything we do. As a Customer Service Advisor, you’ll be the first point of contact for our residents, handling a wide range of enquiries and ensuring every interaction is professional, empathetic, and solution-focused. You’ll play a key role in supporting our commitment to customer satisfaction by resolving queries efficiently and contributing to the overall success of the team.

You’ll be working in a fast-paced, high-volume environment. Our Customer Service Centre receives around 3,500 calls a day, so strong communication skills, resilience, and the ability to manage your time effectively are essential. With excellent training and development opportunities, this is a great chance to grow your career in a vibrant and supportive team.

If you’re passionate about helping people, thrive under pressure, and are driven to exceed expectations, we’d love to hear from you!

Your Impact in the Role

Be the first point of contact for L&Q residents, delivering exceptional customer service across a wide range of enquiries including repairs, housing management, rent payments, leasehold queries, and more.
Resolve customer queries at first contact wherever possible, taking ownership and following through to ensure a positive experience.
Communicate with customers through multiple channels including phone, email, and internal systems, ensuring accurate and timely responses.
Maintain clear and confidential records of all customer interactions, using appropriate systems and tools.
Collaborate with internal teams to resolve complex issues and contribute to departmental KPIs and service excellence.

What You’ll Bring

Excellent verbal and written communication skills, with the ability to listen actively and respond empathetically.
Resilience and professionalism when handling challenging conversations.
Strong time management and organisational skills, with the ability to prioritise in a fast-paced environment.
Confidence in using multiple software systems while engaging with customers.
A proactive, solutions-focused mindset with a commitment to delivering high-quality service.
A team player who can also work independently and take responsibility for personal development.
Experience in customer service and a passion for helping people.

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email protected]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!

#TJ

Customer Service Advisor - 8138

Location: London - Stratford or Manchester - Trafford

Posted: 28/08/2026

Closing date: 07/09/2026

Closing time: 23:00 (BST)

Apply Now

Refine Your Search

office worker jobs in london, eng

Customer Service Advisor

Team Member

Contact Centre Advisor x2 – L&Q Energy

Project Worker

Team Member (Stock)

Night Public Area Cleaner – The Stratford Hotel (East London)

Short-term Temporary Team Member

Loneliness Companion - Personal Care

Office Assistant

Customer Support Associate

Business Support Officer - South West

Candidate Consultant

Womens Support Worker

Help desk Coordinator

Move on Support Worker

Business Support Officer - South East and Kent

Immigration Caseworker

Assistant Support Worker

Probation Service Officer - London

Office Administrator & Receptionist

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