Operational analyst contact centre Work, Jobs in London, Eng (with Salaries)

Business Analyst
Onmo —London
- Hybrid work
- Microsoft Office
- Project management
- Product management
Senior Financial Analyst, EU Volume and Mix, Customer Fulfillment Finance
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Excel
- Master's degree
- SQL
Strategic Customer Success Manager
Smartnumbers —London
- £60,000 a year
- Hybrid work
- Presentation skills
- Bachelor's degree
- Machine learning
- Annual leave
- Life insurance
Quick apply
Graduate Technical Operations Analyst
Kroo Bank Ltd —London
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- Financial services
Quick apply
Senior Analyst, Pricing Centre, Audit and Assurance
Deloitte —London
- Hybrid work
- Microsoft Excel
- Financial services
- Python
Senior Finance Analyst, ATS Sortation Centers, EU Operations Finance
Amazon UK Services Ltd. —London
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
6d
Commercial Finance & Transformation Analyst
Yum! Brands —Woking
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Business development
6d
Senior Financial Analyst, International Grocery Operations Finance
Amazon EU SARL (UK Branch) —London
- Full-time
- Microsoft Excel
- Master's degree
- SQL
Real-Time Analyst
Foundever —Kingston upon Thames
- Full-time
- Analysis skills
- Computer skills
- Communication skills
- Annual leave
6d
Data Privacy Analyst
Lex Dinamica —London
- £25,000 - £29,000 a year
- Overtime
- Hybrid work
- English
- Analysis skills
- Communication skills
- Annual leave
- Work from home
Quick apply
10d
Resource Planning Analyst
SES Water —Redhill
- Microsoft Excel
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
3d
National Police Chiefs' Council - Analyst NKCC
Metropolitan Police —London
- £37,510 - £40,519 a year
- Full-time
- Hybrid work
- Data analysis skills
- Travel
- Flexitime
- Sick pay
13d
Business Analyst
Arbuthnot Latham —London
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
Senior Attack Monitoring Analyst, GSOC
London Stock Exchange Group —London
- Full-time
- Java
- Communication skills
- Python
SOC Analyst
Department for Business and Trade —London
- £39,377 - £41,494 a year
- Part-time
- Hybrid work
- Azure
- SQL
- AWS
2d
Liaison Officer
Metrea Management LLC —London
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
Quick apply
Senior Cyber Threat Intelligence Analyst
Department for Work and Pensions —London
- £50,044 - £51,528 a year
- Overtime
- Presentation skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
7d
Manager, AI Business Innovator, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation
Deloitte —London
- Hybrid work
- Agile
- AI
- Business
Global Banking & Markets- IB Operation Analyst/Associate- London
Goldman Sachs —London
- Full-time
- Communication skills
- Employee assistance programme
Treasury Accounting Analyst
bp —London
- Full-time
- Hybrid work
- English
- Accounting
- Organisational skills
- Relocation assistance

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Business Analyst

Onmo
London

Apply Now

Job details

Qualifications

Jira
Business analysis
Microsoft Office
Project management
Confluence
Product management
Project management methodology
Financial services
Leadership
Communication skills

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

About the Role

Onmo is looking for a Business Analyst to join our team and help turn business goals into real, working change. You'll report into the Special Projects Lead and work closely with stakeholders from across the business - from operations and product to engineering and leadership.

You'll be at the centre of our projects and initiatives: shaping the business case, digging into what's really needed, mapping how things work today and how they should work tomorrow, and partnering with technical teams to design and deliver the solution. It's a role for someone who's equally comfortable in a stakeholder workshop and a technical design conversation, and who enjoys bringing clarity to complexity.

Responsibilities

Scope and business case definition:
- Liaise with stakeholders to understand their needs and goals
- Build business cases that define value, success criteria, ROI, and operational metrics
Requirements management:
- Gather, document, validate, and prioritise regulatory, business, and technical requirements - through interviews, workshops, data analysis, and document review
- Challenge requirements to get to the real business need behind them
- Make sure requirements are tied to value, backed by clear acceptance criteria, and aligned to business goals
- Maintain requirements traceability throughout
Process mapping:
- Investigate current systems and ways of working to document and validate as-is process maps
- Design to-be process maps, working with colleagues to gather input and build buy-in
Technical and business analysis:
- Conduct impact and gap analysis - investigating, documenting, and communicating existing journeys, processes, and implementations
- Use data and market analysis to inform recommendations and support decision-making
Communication and collaboration:
- Facilitate meetings and workshops with stakeholders at all levels of seniority
- Foster open communication across project teams, keeping everyone aligned and informed
- Act as the go-to point of contact for project requirements and process-related questions
- Manage stakeholder expectations with confidence and clarity
Solution design and development:
- Collaborate with architects, designers, product owners, and engineering teams to design solutions that meet requirements
- Support engineering teams with work estimation
- Work with product owners to shape epics and stories in the product backlog
- Support QA testing — helping establish and execute test plans, and support defect triage
Process change:
- Support business and operational teams through the implementation of process change

Qualifications & Experience

3+ years of business analysis experience within Financial Services, with solid working knowledge of a range of analysis techniques
Comfortable working in a dynamic, fast-paced environment alongside highly technical teams
In-depth knowledge of project management methodologies, tools, and best practice
Proficient with project and product management tools such as Jira, Confluence, the Microsoft suite, and Lucid
Sharp analytical and problem-solving skills, with strong experience using analytical tools to inform decisions and assess performance and value
Able to translate business requirements clearly for technical stakeholders
Outstanding verbal and written communication, presentation, leadership, and stakeholder management skills
Skilled at balancing and managing conflicting stakeholder needs
Detail-oriented, with a genuine commitment to high-quality work
A collaborative team player with a proactive, positive attitude
Knowledge of payment processors and core customer management functions (e.g. collections, limit management) would be advantageous

Apply Now

Refine Your Search

operational analyst contact centre jobs in london, eng

Business Analyst

Senior Financial Analyst, EU Volume and Mix, Customer Fulfillment Finance

Strategic Customer Success Manager

Graduate Technical Operations Analyst

Senior Analyst, Pricing Centre, Audit and Assurance

Senior Finance Analyst, ATS Sortation Centers, EU Operations Finance

Commercial Finance & Transformation Analyst

Senior Financial Analyst, International Grocery Operations Finance

Real-Time Analyst

Data Privacy Analyst

Resource Planning Analyst

National Police Chiefs' Council - Analyst NKCC

Business Analyst

Senior Attack Monitoring Analyst, GSOC

SOC Analyst

Liaison Officer

Senior Cyber Threat Intelligence Analyst

Manager, AI Business Innovator, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation

Global Banking & Markets- IB Operation Analyst/Associate- London

Treasury Accounting Analyst

I want to receive the latest job alerts for operational analyst contact centre in london, eng

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