Operations support technician Work, Jobs in London, Eng (with Salaries)

Operations Support Technician
The Opus Group —London
- Weekend availability
- Hybrid work
- Customer service
- Windows
- Travel
1d
IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
7d
IT Support Technician
I-Media —London
- Full-time
- Hybrid work
- Software troubleshooting
- Time management
Quick apply
10h
Research Technician
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Laboratory experience
- Bachelor's degree
- Time management
- Annual leave
- Employee assistance programme
13d
Senior Technician
Kew Gardens —Kew Gardens
- £34,216 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
9d
IT Coordinator, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Software troubleshooting
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
13d
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Logistics Specialist - Data Center , Logistics Specialist DC
Amazon Data Services UK Limited —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Data Center Logistics Technician
Microsoft —London
- £33,600 - £46,200 a year
- Full-time
- Azure
- No experience needed
- Microsoft Office
13d
IT Support Technician
Faithorn Farrell Timms LLP —Orpington
- £25,000 - £27,000 a year
- Full-time
- Computer networking
- SharePoint
Quick apply
5d
Project Coordinator, Matterport - London
CoStar Group —London
- Full-time
- Bachelor's degree
- No degree
- Communication skills
- Annual leave
12d
Bulk Process Technician
Tropic Skincare —Croydon
- £15 an hour
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Data Center Network Technician
Amazon Data Services UK Limited —Slough
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
IT Technician
Marylebone Boys' School —London
- £35,000 - £40,000 a year
- SharePoint
- School
12d
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Technician - Terminal 4
Heathrow —London
- £46,345 - £49,584 a year
- 12 hour shift
- HVAC
- Annual leave
6d
Materials Testing Technician
Amtest UK Ltd —London
- £30,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Bachelor's degree
- Free parking
Quick apply

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Operations Support Technician

The Opus Group -
London

Apply Now

Job details

Full-time
1 day ago

Qualifications

Operating systems
Customer service
Windows
Information security
Mac OS
Root cause analysis
Communication skills
VPN

Full job description

Job Title: Operations Support Technician

Group/Team: Information Technology Shared Services

Reports to: Director, IT Services

Location: London

Employment Type: Full-time, Salaried

Travel Requirements: <10%

WHO WE ARE

THE OPUS GROUP

The Opus Group is a purpose-built network of leading marketing agencies that deliver world-class experiential, event, and brand solutions. The Opus Group’s industry-renowned, highly-awarded agencies, including Opus Agency, MAS, and Verve, provide scalable, end-to-end solutions designed to drive action and impact. With a global footprint and specialised expertise, The Opus Group partners with over 70 global companies, including the world’s most influential brands.

WHAT WE ARE LOOKING FOR

The Operations Support Technician is responsible for resolving the day-to-day
technology challenges that prevent employees from serving our customers. In addition to
providing excellent customer service skills, triage, follow through, and timely problem
resolution, Operations Support Technicians are responsible for reducing the amount of
trouble tickets in the organization over time. This is achieved through root cause analysis,
automation, implementation/configuration of tools, and a deep understanding of systems
and cause/effect.

Through collaboration with the other IT team members (Business Systems Analysts,
Security & Compliance, Infrastructure, and IT Management), the Operations Support
Technicians are responsible for analysis of existing desktop tools, requirements gathering,
selection, implementation, configuration, and roll out. This includes, but is not limited
to, system deployment, antivirus, server and network configuration management, asset
management, system monitoring, patch management, and the ticketing system.

YOU SHOULD HAVE

At least 5 years in providing Support
Effective written, verbal communication, and collaboration skills
Proficient listener, capable of translating requests into actionable tasks
Excellent troubleshooting and problem-solving skills
Awareness of Information Security best practices
Demonstrated knowledge of a broad range of hardware and software

ESSENTIAL RESPONSIBILITIES

Provide exemplary customer support, primarily in-person, to resolve technology challenges experienced by our employees
Understanding of MS Windows and Mac operating systems
Knowledge of – and ability to troubleshoot – a wide variety of software systems, locally installed, client/server, and cloud based
Partner with agency employees to help them become more efficient with our selection of technology tools
Present a professional image as a representative of the company
Establish and maintain effective professional working relationships with co-workers, and every level of management
Create and update end-user documentation, as needed
Updating, troubleshooting, and resolving issues in the office network, including servers, routers, switches, VPN, etc.

WHAT YOU CAN EXPECT IN RETURN

Full time position
Opportunities for growth and development
Health & dental insurance options
London Bridge office with rooftop working and social spaces
Hybrid/remote working flexibility
Extended Bank holiday weekends in May and August
Christmas and New Year period office closure

NOT SURE IF YOU SHOULD APPLY?

Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At The Opus Group, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset.

Physical Requirements:

Individuals will be required to sit for the majority of the day and will be required to stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. Individuals will be required to travel via airplane, train, taxi, car and/or other means of transportation as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

OTHER DUTIES AND ACKNOWLEDGEMENT

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply Now

Refine Your Search

operations support technician jobs in london, eng

Operations Support Technician

IT Support Technician

IT Support Technician

Research Technician

Senior Technician

1st Line Support Technician

IT Coordinator, Pre-Opening - The St. Regis London

IT Support Technician

IT Support Technician

Data Centre Technician , Data Centre Operations

Logistics Specialist - Data Center , Logistics Specialist DC

Data Center Logistics Technician

IT Support Technician

Project Coordinator, Matterport - London

Bulk Process Technician

Data Center Network Technician

IT Technician

Service Desk Technician - 6 Month FTC

Technician - Terminal 4

Materials Testing Technician

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