Service desk technician Work, Jobs in London, Eng (with Salaries)

IT Service Desk Technician
Emeria —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Employee discount
Quick apply
Service Desk Technician L2
Milestone Technologies, Inc. —London
- Monday to Friday
- Customer service
- IT
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Service Desk Analyst
Mace —London
- Full-time
- Hybrid work
- Microsoft Office
- SharePoint
IT Support Technician (Junior)
Proper Snacks —London
- Full-time
- Travel
- IT
- In-person
Quick apply
12d
IT Support Technician
TQS IT Services —Tower Hamlets
- £28,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- English
Quick apply
Station Systems Technician Level 4
M Group —London
- Night shift
- Serving
- IT
- Computer skills
- Employee discount
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
8d
IT Support Analyst (Contract)
Verge del Castell Technologies Ltd —London
- £29,420.00 - £34,101.73 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Flexitime
Quick apply
1d
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
Video Systems Technician
Secret Intelligence Service —London
- £44,190 - £47,773 a year
- Overtime
- Administrative experience
- Driving
- Travel
- Annual leave
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
2d
Service Desk Analyst
ECI - United Kingdom —London
- Azure
- Microsoft Outlook
- Customer service
Quick apply
IT First Line Support Technician
The Travelers Companies, Inc. —Redhill
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Microsoft Office
- Health & wellbeing programme
IT Technician
Gleaming Secure Services Ltd —Ilford
- £31,500 - £32,000 a year
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
3d
IT Support Apprentice
JBC Skills Training Ltd —Orpington
- £17,680 a year
- Full-time
- Software troubleshooting
- Customer service
- Driving
Quick apply
2d
Video Systems Technician
MI5 - The Security Service —London
- £44,190 - £47,773 a year
- Weekend availability
- Administrative experience
- Presentation skills
- Driving
- Annual leave
Technical Support Engineer
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
IT & Network Support Technician
Skye Business Solutions —London
- Full-time
- Azure
- Customer service
- Windows
Quick apply
4d

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IT Service Desk Technician

Emeria -
London

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

ITIL Certification
Microsoft Outlook
Customer service
Windows
IT support
Computer networking
SharePoint
IT
Application support
Active Directory
CompTIA A+
VPN

Full job description

Job Advert

Job Role: Service Desk Technician

Location: London

Salary: £25.000 per annum plus benefits

Job Sector: IT

Hours: 35 hours per week , Monday to Saturday - Shift Pattern between 8am to 6pm

Emeria UK operates in the residential real estate sector through its operating brands of FirstPort, Innovus, Knight Square and Campions. As the Payroll Administrator you will be contributing to Emeria’s vision to be the leader of residential real estate services in the UK & Ireland

The Role

We are seeking a customer-focused IT Service Desk Technician to provide 1st line support across our organisation. You will be the first point of contact for IT issues via phone, email, and the ITSM portal. The role focuses on resolving common technical problems, accurately logging and triaging tickets, and escalating to 2nd line, Applications Support, or Infrastructure teams when required. You will play a key role in ensuring users receive prompt, professional, and effective IT assistance

Key Accountabilities

Answer and manage incoming calls on the IT Service Desk line, ensuring users receive a friendly and professional service.
Log all incidents and service requests into the ITSM system with accurate details and categorisation.
Provide 1st line troubleshooting for hardware, software, Microsoft 365, and network-related issues.
Escalate tickets promptly to 2nd line, Applications Support, or Infrastructure teams when outside 1st line scope.
Guide users through basic “how-to” fixes, password resets, and account access issues.
Ensure all support interactions are documented clearly and updated regularly in the ITSM system.
Monitor and manage open tickets, ensuring SLAs and response times are met.
Assist with device setup, installations, and configuration of standard software packages.
Contribute to Service Desk knowledge base articles to help improve first-time fix rates.
Maintain a high standard of customer service and act as the voice of IT for the business.

Person Specification

Experience

Experience working in a 1st line IT support or customer service role.
Exposure to IT Service Desk / call centre environments.
Experience supporting Microsoft 365 applications and Windows 10/11.
Familiarity with Active Directory for password resets and account changes.
Knowledge of logging and escalating incidents via an ITSM tool.

Technical Skills

Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
Ability to perform password resets, account unlocks, and basic AD administration.
Good understanding of Windows 10/11 and standard troubleshooting steps.
Familiarity with mobile devices, laptops, and peripheral support.
Basic networking awareness (Wi-Fi, VPN, internet connectivity checks).

Qualifications

ITIL Foundation certification (desirable).
Microsoft 365 Fundamentals (desirable).
CompTIA A+ or equivalent entry-level IT certification advantageous.
Relevant IT qualification or equivalent hands-on experience.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at Emeria and recruit on merit. We will consider applications from job share applicants.

Ready to Apply?

Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions.

If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders.

Quick apply

Refine Your Search

service desk technician jobs in london, eng

IT Service Desk Technician

Service Desk Technician L2

Service Desk Technician - 6 Month FTC

Service Desk Analyst

IT Support Technician (Junior)

IT Support Technician

Station Systems Technician Level 4

IT Support Technician

IT Support Analyst (Contract)

IT Support Technician

Video Systems Technician

IT Support Technician

Service Desk Analyst

IT First Line Support Technician

IT Technician

Helpdesk Technician (1st line)

IT Support Apprentice

Video Systems Technician

Technical Support Engineer

IT & Network Support Technician

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