Service team lead Work, Jobs in London, Eng (with Salaries)

Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
Investigation Officer
Peabody —London
- £44,419 a year
- Hybrid work
- Analysis skills
- Travel
- IT
- Annual leave
4d
Change and Engagement Lead (Professional Services Hub)
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Agile
- Annual leave
- Employee assistance programme
9d
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Reception & Meetings Team Leader
Rapport —London
- £39,000 a year
- Full-time
- Front desk
- Leadership
- Communication skills
- Employee assistance programme
8d
Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
12d
Centre Administrator
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Hybrid work
- University
- Communication skills
- Annual leave
- Employee assistance programme
2d
Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Team Lead Service Operations
SITA Switzerland Sarl —London
- Weekend availability
- Hybrid work
- Computer networking
- Organisational skills
- IT
- Annual leave
- Work from home
Junior Sales Assistant
BlackWolf Marketing —London
- £500 - £1,000 a week
- Weekend availability
- Customer service
- English
- Driving
- Flexible schedule
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Front of House Receptionist
THE BEAUTY ROOMS CHISLEHURST —London
- From £27,000 a year
- Part-time
- Microsoft Word
- Customer service
- Computer literacy
Quick apply
Service Team Manager
B&Q —London
- £36,500 - £41,500 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
Team Leader – Kensington
LDN London —London
- £32,000 a year
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
13d
Lead Worker - Lambeth Outreach Team
Thames Reach —Lambeth
- £37,750 a year
- Full-time
- Communication skills
- Time management
- Employee assistance programme
8d
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
10d
Reception Manager
Portico Corporate Reception Management —London
- £47,500 a year
- Full-time
- Hospitality
- Accounting
- Front desk
- Annual leave
- Life insurance
Quick apply
7d
Clinical Compliance Lead
Communitas Clinics —South East London
- From £45,000 a year
- Full-time
- Hybrid work
- Anatomy knowledge
- Travel
- Patient care
Quick apply
Head of Customer Operations
Redress Digital Services Ltd —London
- £5,800 - £7,200 a month
- Full-time
- CRM software
- English
- In-person
- Free parking
Quick apply
Project Lead Migration
Brent Council —Brent
- £48,003 - £51,138 a year
- Full-time
- Annual leave
- Employee assistance programme
13d

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Fundraising Operations Lead

Scope -
London

Apply Now

Job details

Full-time
£50,133 a year

Benefits

Company pension
Work from home
Discounted gym membership
Employee discount

Qualifications

Customer service
Leadership

Full job description

Job details

Job reference

REQ004860

Date posted

15/06/2026

Application closing date

Location

London Office/Remote Worker

Salary

£50,133 a year

Package

27 days holiday a year (full time equivalent) plus bank holidays, Excellent training and career development, Flexible, remote and hybrid working options, Pay progression at 6 months and 2 years Discounts at gyms, restaurants and more

Contractual hours

Job category/type

Full time

Fundraising Operations Lead

Job description

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk.

The Fundraising Operations Lead role is an exciting opportunity for an experienced operational leader to help deliver excellent supporter experiences and drive fundraising performance. We are looking for someone who can lead a high-performing team, oversee supporter care and compliance, and ensure the systems, processes and partnerships that support fundraising activity run effectively.

Permanent, full time (35 hours a week)

Location: Here East Press Centre, 14 East Bay Lane, London, E15 2GW and working from home.

Closing date for applications: 11:59pm GMT, Thursday 16 July 2026.

The role

In this role, you will:

Lead and develop a team delivering supporter care and compliance across fundraising activity.
Ensure supporters receive a high-quality service, including effective handling of enquiries, feedback and complaints.
Lead compliance across fundraising operations, ensuring activity meets regulatory and organisational requirements.
Oversee operational processes including income processing, data handling and reconciliation.
Identify and deliver improvements to systems, processes and ways of working.
Manage relationships with key suppliers and partners, ensuring high standards of service and supporter experience.
Use data, insight and reporting to identify opportunities, solve problems and improve performance.
Work closely with teams across fundraising and the wider organisation to support successful fundraising campaigns and long-term growth.

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About you

We are looking for someone who enjoys improving services, leading people and making things work smoothly. You are a confident communicator who can build strong relationships, solve problems and use data to make informed decisions.

You will bring experience of operational leadership and will be passionate about delivering excellent supporter or customer experiences.

You are someone who:

Has experience managing teams and delivering high-quality supporter or customer service.
Has experience managing compliance within a regulated environment.
Is confident working with CRM systems and data-driven processes.
Has experience managing suppliers and external partners.
Has strong organisational, analytical and problem-solving skills.
Can manage competing priorities and deliver work to deadlines.
Builds positive relationships and works effectively with a wide range of stakeholders.

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope’s values and contribute to our mission of creating an equal future with disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [email protected].
You can also find more information about requesting adjustments for interviews on our website.

Important to know:

You must meet all the essential requirements in the job description.
If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

You can also find more details about asking for adjustments at interview on our website.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

27 days holiday and bank holidays
Flexible, hybrid, and remote working options
Pay progression at 6 months and 2 years
Company pension
Excellent training and career development
Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
Discounted gym membership, cycle-to-work scheme, and more

How to apply

#IND

Apply Now

Refine Your Search

service team lead jobs in london, eng

Fundraising Operations Lead

Investigation Officer

Change and Engagement Lead (Professional Services Hub)

Night Concierge

Reception & Meetings Team Leader

Customer Experience Lead

Centre Administrator

Service Lead, Settlement and Insights

Team Lead Service Operations

Junior Sales Assistant

Assistant Customer Service Manager

Front of House Receptionist

Service Team Manager

Team Leader – Kensington

Lead Worker - Lambeth Outreach Team

Customer Service Centre Lead

Reception Manager

Clinical Compliance Lead

Head of Customer Operations

Project Lead Migration

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Fundraising Operations Lead

Permanent, full time (35 hours a week)

The role

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