Staff technical support engineer Work, Jobs in London, Eng (with Salaries)

Staff Technical Support Engineer
Kong —London
- Full-time
- Remote
- Mentoring
- AI
Member of Technical Staff
OpenClaw Foundation —London
- £200,000 - £300,090 a year
- Full-time
- Machine learning
- Software development
- AI
Quick apply
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
8d
Support Engineer, Cinema Support
Dolby —London
- Weekend availability
- Bilingual
- Bachelor's degree
- Travel
4d
Technical Support Engineer
GAP Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
Staff Backend Engineer-RiskOS
Socure —London
- Full-time
- Hybrid work
- Computer Science
- Bachelor's degree
- No degree
Information Security Engineer
Bupa —London
- From £55,000 a year
- Full-time
- Annual leave
- Work from home
Quick apply
Technical Support Engineer- London
Options Technology —London
- Full-time
- Computer Science
- Maintenance
- Research
Quick apply
AV Support Engineer – Full Time
Axiom Technologies —London
- Maintenance
3d
Staff Data Engineer — Subscriptions User Understanding
Spotify —London
- Mentoring
- Communication skills
- Employee assistance programme
14d
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Staff Backend Engineer (London)
Fresha —London
- Remote
- Mentoring
- AI
Quick apply
Technical Support Specialist
Xapien —London
- Full-time
- Hybrid work
- Master's degree
- Scripting
- APIs
- Life insurance
4d
Staff Software Test Engineer
CoMind —London
- £72,800 - £131,000 a year
- Full-time
- In-person
- AI
- Employee discount
IT Support Analyst
Formula 1 —London
- Full-time
- Communication skills
- Store discount
- Annual leave
6d
Infrastructure Engineers
CGI —London
- Full-time
- Communication skills
Quick apply
Member of Technical Staff - IT Engineering
Reflection —London
- Full-time
- Annual leave
Staff Software Engineer
Deliveroo —London
- Full-time
- Mentoring
- Recruiting
- Leadership
Staff Engineer
MLabs —London
- £110,000 - £150,000 a year
- Full-time
- Master's degree
- In-person
- AI
Quick apply
Backend Staff Engineer
Koinly —London
- £80,000 - £100,000 a year
- Remote
- APIs
- Typing
- AI
- Annual leave
Quick apply
10d

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staff technical support engineer jobs near london, eng

Staff Technical Support Engineer

Kong -
London

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Job details

Full-time

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Technical support
REST
Mentoring
Technical writing
Customer support
Customer interaction
Root cause analysis
AI

Full job description

Are you ready to unlock intelligence?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

About the Role:

Kong enables the connectivity layer for the agentic era, with a focus on securely connecting, governing, and monetizing APIs and AI tokens across any model or cloud.

As a Staff Technical Support Engineer, you will lead the investigation and resolution of complex customer issues, often in production environments where Kong is part of critical infrastructure. You will help customers understand what is happening, identify practical solutions, and move forward with confidence.

You will work closely with customers, teammates, partners, Product, and Engineering on issues involving Kong products, including Kong Konnect, Kong Gateway, AI Gateway, and more. You will take ownership of cases, lead deep technical investigations, handle escalations, and provide feedback that helps improve our products and support experience.

This role is ideal for someone who enjoys solving complex technical problems, working with customers in business-critical situations, and helping to raise the quality of the support we provide.

What You’ll Do:

Working with developers, platform teams, and technical leaders worldwide to troubleshoot complex issues and help them get the most out of Kong products and technologies.
Leading technical investigations using logs, metrics, configuration, code, and customer context to understand the problem and drive it towards resolution.
Collaborating with customers, teammates, Product, and Engineering to diagnose difficult issues, identify root causes, and recommend practical next steps.
Taking ownership of high-impact and escalated support cases, ensuring communication is clear, timely, and appropriate for both technical and business stakeholders.
Creating knowledge articles that complement our documentation and help customers better understand product behaviour, troubleshooting approaches, and real-world use cases.
Sharing knowledge with other support engineers through mentoring, case reviews, technical enablement, and support-led documentation.
Driving improvement within the support team by finding better ways to work, improving the tools we use, and raising the bar on the service we deliver to enterprise customers.
Providing structured feedback to Product and Engineering based on customer issues, recurring support patterns, product gaps, and operational challenges seen in the field.
Weekend on-call duties

What You'll Bring:

Some of the skills and experience you will regularly use include:

You are curious, persistent, and comfortable digging into complex technical issues to understand what is happening and find a practical path forward.
You can build strong relationships with teammates, customers, and global partners.
You are comfortable leading technical conversations with customers, including during high-pressure or business-critical situations.
You can explain complex technical issues clearly, both in writing and in live customer conversations.
Strong understanding of REST and RESTful APIs.
Coding skills, with the ability to at least read, understand, and troubleshoot code.
Highly experienced with containers, cluster deployment, and management tools such as Docker and Kubernetes.
Strong understanding of web architectures, including HTTP.
Basic proficiency in AI concepts, including tokens, prompts, and LLMs.
5+ years of experience in a customer-facing technical role.
Prior experience with Kong products is a plus, but not essential.

#LI-BR2

About Kong:

Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Apply Now

Refine Your Search

staff technical support engineer jobs in london, eng

Staff Technical Support Engineer

Member of Technical Staff

IT Support Technician

Support Engineer, Cinema Support

Technical Support Engineer

Staff Backend Engineer-RiskOS

Information Security Engineer

Technical Support Engineer- London

AV Support Engineer – Full Time

Staff Data Engineer — Subscriptions User Understanding

Service Desk Engineer (Field)

Staff Backend Engineer (London)

Technical Support Specialist

Staff Software Test Engineer

IT Support Analyst

Infrastructure Engineers

Member of Technical Staff - IT Engineering

Staff Software Engineer

Staff Engineer

Backend Staff Engineer

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