Guest service agent Work, Jobs in London, Gtl (with Salaries)

Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
14d
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Employee assistance programme
- Referral programme
Quick apply
14d
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
8d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
12d
Guest Service Agent
Hotel Indigo - Reception —London
- £26,437 a year
- Full-time
- Guest services
- Employee assistance programme
- Referral programme
Quick apply
2d
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Guest Services Agent
The Langham London —London
- £28,278 a year
- Full-time
- Bar
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
2d
Night Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
5d
Front Office Agent
The Cloud One —London
- From £29,000 a year
- Nights as needed
- English
- Hotel
- Hotel experience
Quick apply
Reservations Sales Agent
Frasers Hospitality —London
- Up to £31,000 a year
- Team management
- Leadership
- Time management
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Booking Services Agent
Guild Hotel Marble Arch —London
- £28,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
13d
Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Café
- Employee discount
- Referral programme
Quick apply
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Community Host Day - 16 hours per week
urbanbubble - 2026 —London
- £13.98 - £15.48 an hour
- Part-time
- Customer service
- No experience needed
- Front desk
- Annual leave
- Sick pay
Quick apply

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Call Centre Operator

IIQAF
London

Quick apply

Job details

Full-time
£25 - £30 an hour

Qualifications

CRM software
French
Hospitality
Spanish
Multilingual
Customer service
Arabic
Communication skills
Hotel experience

Full job description

Location: London, UK
Industry: Hospitality / Customer Service
Job Type: Full-Time
Salary: GBP 25.00 – GBP 30.00 per hour

Job Overview

IIQAF Group is seeking a professional and customer-focused Call Centre Operator to join our hospitality team in London. The ideal candidate will handle incoming and outgoing customer calls, reservations, guest inquiries, and service requests while maintaining excellent service standards.

This role is ideal for candidates searching for Call Centre Operator jobs in London, Hospitality Call Centre roles UK, Customer Service Operator London, Reservation Agent UK, or Hotel Customer Support jobs.

Key Responsibilities

Manage high-volume incoming and outgoing calls with professionalism and accuracy
Assist guests with reservations, bookings, cancellations, and inquiries
Provide detailed information on hospitality services, offers, and promotions
Record and maintain customer data, call logs, and service requests in company CRM systems
Resolve customer issues, complaints, and escalations efficiently
Collaborate with hotel, restaurant, and front-of-house teams to ensure smooth operations
Ensure compliance with data protection, privacy regulations, and company policies
Maintain a friendly, professional, and welcoming communication style

Required Skills & Qualifications

Proven experience as a Call Centre Operator, Customer Service Representative, or Hospitality Reservation Agent
Excellent communication, interpersonal, and problem-solving skills
Strong knowledge of hospitality services, booking systems, and customer care protocols
Ability to handle high-pressure and high-volume call environments
Familiarity with CRM systems and call logging software
Flexibility to work shifts, weekends, and holidays as required

Preferred Qualifications

Experience in hotel, travel, or tourism call centres
Multilingual skills (e.g., Arabic, French, Spanish) are a plus
Knowledge of hospitality booking platforms and CRM tools

Why Join IIQAF Group

Competitive hourly pay: GBP 25.00 – GBP 30.00 per hour
Opportunity to work in a fast-paced hospitality environment in London
Career growth in customer service, call centre management, and hospitality operations
Professional, supportive, and collaborative team environment

Quick apply

Refine Your Search

guest service agent jobs in london, gtl

Call Centre Operator

Reservations Agent

Guest Experience Agent, Pre-Opening - The St. Regis London

Night Guest Service Agent

Guest Services Agent

Reservations Agent, Pre-Opening - The St. Regis London

Night Guest Service Agent

Front Office Team Member (Camden Lock)