Helpdesk executive Work, Jobs in London, Gtl (with Salaries)

Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Hybrid work
- Communication skills
- Annual leave
9d
Inbound Sales & Customer Service Executive
YOKE CNC —Borehamwood
- £28,000 - £35,000 a year
- Full-time
- CRM software
- Travel
- In-person
Quick apply
9d
Graduate Operations Coordinator
EMJ —London
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Front desk
Quick apply
7d
Helpdesk Operator
Mears Group —London
- Up to £28,186.33 a year
- Monday to Friday
- Contracts
- Annual leave
- Employee discount
1d
Associate, AI Enablement & Adoption (4 month Contract) - London, UK
OMERS —London
- Full-time
- Computer Science
- Microsoft Office
- Bachelor's degree
Community Host
IWG —London
- Google Suite
- Computer literacy
- Microsoft Office
9d
Community Host
International Workplace Group plc —London
- Full-time
- Google Suite
- English
- Microsoft Office
9d
Solutions Engineer - Remote
Siena AI —London
- Full-time
- Remote
- APIs
- AI
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Hybrid work
- Recruiting
- Leadership
- Communication skills
- Sick pay
Account Manager (Managed/Professional Services)
Wanstor —London
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick apply
10h
Assistant Sales Manager, GTS Energy & Materials
HSBC Global Services Limited —London
- Full-time
- Organisational skills
- Communication skills
9d
Account Manager
ARENKO GROUP —London
- £55,000 - £65,000 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
13h
Senior Vice President, US Corridor - Global Network Banking
HSBC Global Services Limited —London
- Full-time
- Business development
- Banking
10d
Director, SSv Sales
HSBC Global Services Limited —London
- Full-time
- Business development
- Financial services
2d

More jobs to discover

Find similar jobs that you might be interested in.

Inbound Sales Consultant
Bionic Services Ltd —London
Creating relationships with our customers, giving them a world class service. Tactful in your approach to customers. 1 paid charity volunteering day per year.
Quick apply
International Sales Executive
A-Speakers Inc —London
You may already have around 3–6 years of experience in B2B, account management or consultative sales, but attitude, curiosity and potential matter just as much.
£25,420.00 - £63,746.29 a year
Quick apply
4d

I want to receive the latest job alerts for helpdesk executive in london, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk executive jobs near london, gtl

Customer Support Associate (hybrid)

flatfair
London

Apply Now

Job details

Permanent
From £26,500 a year
9 days ago

Benefits

Annual leave
Private medical insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Customer interaction
Communication skills

Full job description

Customer Support Executive

Hybrid | Full-time
£26,500 + 10% bonus

Our Customer Support team helps tenants, letting agents, landlords and partners get the best from flatfair.

From activating new plans to managing existing ones and resolving questions or problems, you’ll take ownership of customer requests across email, live chat and inbound calls.

You’ll manage customer queries from first contact through to resolution. There’s always work to do, and we’re looking for people who’ll go and find it. If one channel is quiet, you’ll move to the next priority, pick up what needs doing and keep things moving.

We’re looking for experienced customer support people who enjoy taking ownership of their workload, care about getting results and take pride in doing a great job for the customer.

For this role, we're specifically looking for people with recent experience working in a dedicated Customer Support, Customer Operations or similar support environment.

What you'll be doing

Respond to requests from tenants, agents, landlords and other partners across email, live chat and inbound calls
Take ownership of customer queries from first contact through to resolution, keeping work moving and following up where needed
Manage a varied queue of customer requests, moving between channels and priorities depending on where support is needed
Work towards clear measures of productivity, quality and customer outcomes
Support the tenancy activation process by validating reference information against platform records, raising discrepancies with agents and coordinating resolution to ensure timely progression
Build expert knowledge of our products, processes and workflows so you can resolve more queries independently
Spot when something is blocking progress and take action to move it forward
Work closely with the wider Customer Support team and other departments to deliver the best possible outcome for our customers
Share ideas that help us improve the customer experience and the way the team works

About you

You'll receive plenty of training on flatfair, our products and our processes. What we're looking for is someone who already has a strong foundation in customer support and wants to perform at a high level.

Recent experience in a dedicated customer support role, supporting customers through channels such as email, phone or live chat
Comfortable managing a queue, caseload or volume of customer requests and taking responsibility for your own productivity
Proactive and self-motivated. You notice what needs doing and get on with it rather than waiting for work to be assigned
Results-focused, with a genuine sense of satisfaction from resolving queries, hitting goals and completing work to a high standard
Comfortable working towards targets and using feedback or performance data to improve
Someone who cares about both how much they get through and how well they do it
Strong ownership and accountability. If you take on a customer issue, you see it through
Able to work quickly without losing attention to detail or compromising the customer experience
Empathetic and customer-focused, with good judgement about when a conversation needs additional care or attention
Resilient and comfortable adapting when priorities, processes or products change
A clear communicator who can build rapport and bring their personality to work
Confident navigating multiple systems, processes and workflows at the same time
Curious and willing to learn, with the drive to build your knowledge and become increasingly independent

Your current or recent job title might be Customer Support Executive, Customer Support Advisor, Customer Operations, Customer Experience, Helpdesk, Service Desk, Contact Centre Advisor, Client Support or something similar.

Please note that, given the nature of this role, we're looking for candidates with professional experience in a dedicated customer support environment.

Location: Hybrid, with 1 day a week working from our office in central London.

Development & progression

We have a clear structure for growth within Customer Support. As you develop, you'll build deeper product knowledge, strengthen your communication and problem-solving skills, and take on more complex customer situations.

Good performance should open doors. There are opportunities to progress within Customer Support and, as flatfair grows, to build a career elsewhere in the business too. We'll work with you to understand your strengths, ambitions and the skills you need to take your next step.

About us

In the UK, billions of pounds are locked up in traditional deposit schemes that can create a poor experience for landlords, agents and tenants. Our vision is to change that and make every rental experience positive.

Our solution allows tenants to secure a new home with a small check-in fee instead of paying a costly traditional deposit, while giving landlords increased protection.

We're continuing to improve our core product while identifying, testing and launching new ways to make renting better for everyone involved.

Our benefits

A starting salary of £26,500
10% annual bonus
25 days' annual leave, plus an extra day for every year you're part of the team
£1,500 personal development budget
Monthly wellbeing allowance and private medical insurance with Vitality

Apply Now

Refine Your Search

helpdesk executive jobs in london, gtl

Customer Support Associate (hybrid)

Inbound Sales & Customer Service Executive

Graduate Operations Coordinator

Helpdesk Operator

Associate, AI Enablement & Adoption (4 month Contract) - London, UK

Community Host

Community Host

Solutions Engineer - Remote

Head of Corporate IT & Technology Solutions

Account Manager (Managed/Professional Services)

Assistant Sales Manager, GTS Energy & Materials

Account Manager

Senior Vice President, US Corridor - Global Network Banking

Director, SSv Sales

More jobs to discover

I want to receive the latest job alerts for helpdesk executive in london, gtl

Explore jobs in more locations

Customer Support Executive

What you'll be doing

About you

Development & progression

About us

Our benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected