Implementation lead Work, Jobs in London, Gtl (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
5d
Positive Behaviour Support (PBS) Lead
Chosen Care Group Ltd —London
- From £45,000 a year
- Full-time
- In-person
- Training & development
- Communication skills
- Employee discount
- Referral programme
Quick apply
Security Lead - LHR
IAG Cargo —Hounslow
- Monday to Friday
- In-person
- Communication skills
- Employee discount
- Gym membership
Security Officer
BidvestNoonan —London
- £52,250 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
Quick apply
People Transformation Lead
Heathrow —London
- Full-time
- Hybrid work
- Continuous improvement
- Human resources
- Organisational skills
- Annual leave
- Work from home
6d
Innovation Lead
ABM UK —London
- £45,000 a year
- Full-time
- PMP
- Presentation skills
- AI
- Employee discount
Quick apply
International Project Manager (Remote)
RainFocus —London
- Weekend availability
- PMP
- Presentation skills
- Travel
- Annual leave
Quick apply
Implementation Success Senior Specialist - USA, Canada and UK
Storyblok —London
- £98,100 - £142,000 a year
- Remote
- English
- Annual leave
- Flexible schedule
Change Consultant
Hitachi Solutions —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Human resources
Quick apply
Junior Implementation Specialist
Navro —London
- Full-time
- Hybrid work
- Salesforce
- APIs
- AI
- Annual leave
Quick apply
Project Manager - Client Onboarding
RMG Digital Ltd —London
- £55,000 - £70,000 a year
- Full-time
- Leadership
- Communication skills
10d
Degree Apprenticeship Project Supervisor Team Leader (FTC 12 months)
QA Higher Education —London
- Remote
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
12d
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
Senior Project Manager - PMO Lead
Neara —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Business Systems Analyst
Anthropic —London
- £130,000 - £165,000 a year
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
- Flexible schedule
1d
Delivery Manager -UK - Permanent
Satalia —London
- Full-time
- Remote
- PMP
- Continuous improvement
- AI
- Flexible schedule
3d
Senior Due Diligence Officer
xpate —London
- English
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
Quality Assurance Specialist
Checkbreaks —London
- £75,000 a year
- Full-time
- Analysis skills
- Quality control
- In-person
- Life insurance
- Referral programme
Quick apply
3d

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Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year

Qualifications

Customer service call handling
Report writing
Front of house supervision
Guest relations
Inbound customer enquiry call handling
Report generation
Word processing
Writing skills
Facilities management
Process improvement
Internal department liaison
English
Microsoft Office Suite
Performance management
Client services
Organisational skills
Front desk
Employee performance appraisals
Interviewing
Customer interaction
Events management
Training & development
Guest services telephone call handling
Leadership
Team motivation leadership
Rota coordination

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

implementation lead jobs in london, gtl

Team Leader - 21 Soho Square

Customer Experience and Operations Manager

Positive Behaviour Support (PBS) Lead

Security Lead - LHR

Security Officer

People Transformation Lead

Innovation Lead

International Project Manager (Remote)

Implementation Success Senior Specialist - USA, Canada and UK

Change Consultant

Junior Implementation Specialist

Project Manager - Client Onboarding

Degree Apprenticeship Project Supervisor Team Leader (FTC 12 months)

Sr. Customer Success Engineer, EMEA

Senior Project Manager - PMO Lead

Business Systems Analyst

Delivery Manager -UK - Permanent

Senior Due Diligence Officer

EMEA Customer onboarding Lead

Quality Assurance Specialist

I want to receive the latest job alerts for implementation lead in london, gtl

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