Client success manager Work, Jobs in London (with Salaries)

Client Success Manager
Optimiser —London
- £40,000 - £50,000 a year
- Full-time
- Sales
- Marketing
- Bachelor's degree
Quick apply
Client Success Onboarding Manager
Anaqua —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Project management
Quick apply
8d
Customer Success Manager - Sportsbook, EMEA
Genius Sports Group —London
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
7d
Senior Client Success Manager
Auction Technology Group —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
11d
Senior Customer Success Manager
Stream —London
- From £60,000 a year
- Hybrid work
- Travel
- Financial services
- Annual leave
Quick apply
Senior Client Success Manager
Artificial Labs Ltd —London
- Hybrid work
- Google Suite
- Communication skills
- Employee assistance programme
- Life insurance
Senior Client Success Manager
Rithum —London
- Remote
- Marketing
- Salesforce
- Bachelor's degree
- Annual leave
- Employee assistance programme
Customer Success Manager
Mentorhero —London
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
Quick apply
Client Success Manager, Customer Experience - 1 year FTC
Ipsos —London
- Hybrid work
- Microsoft Outlook
- AI
- Time management
- Annual leave
Manager, Customer Success Management
SailPoint —London
- £62,600 - £105,492 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
16h
Senior Customer Success Manager, Enterprise - United Kingdom m/f/d
AB Tasty —London
- From £70,000 a year
- Full-time
- Hybrid work
- Google Suite
- Travel
- AI
- Annual leave
Quick apply
Senior Client Success Manager
Salary Finance —London
- Hybrid work
- Communication skills
- Sick pay
Customer Success Manager / Responsable Succès Client
Adzuna —London
- Full-time
- Hybrid work
- Master's degree
Quick apply
Customer Success Manager - Subscriptions
Thomson Reuters —London
- Full-time
- Hybrid work
- Salesforce
- Presentation skills
- Organisational skills
9d
Customer Success Manager (CSM)
InvestorHub —London
- Full-time
Quick apply
14d
Client Relationship Manager
QA —London
- CRM software
- AI
- Annual leave
- Employee assistance programme
Client Services Manager
Socaan Business Solutions Ltd —London
- £3,800 - £4,300 a month
- Full-time
- Management
- Customer service
- English
Quick apply
11d
Client Relationship Manager
Sonata One —London
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
- Annual leave
- Employee assistance programme
Customer Success Manager
Atominvest —London
- Full-time
- Hybrid work
- Microsoft Excel
- PMP
- Financial services
- Employee assistance programme
CUSTOMER SUCCESS MANAGER
Sigma Consulting Group —London
- £40,000 a month
- Full-time
- Hybrid work
- Project management
- AI
- Communication skills
Quick apply

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client success manager jobs near london

Client Success Manager

Optimiser
London

Quick apply

Job details

Full-time
£40,000 - £50,000 a year

Qualifications

Sales
Marketing
Bachelor's degree
SaaS
Business
Account management
Leadership
Communication skills
Information Technology

Full job description

Job Title: Client Success Manager
Location: London, UK
Experience: 2+ years

About Us

Optimiser is a rapidly growing SaaS company offering innovative platforms including Optimiser CRM and Optimiser Touchpoint, designed to streamline operations, improve engagement and drive measurable results for businesses across industries. With a strong footprint in various industries, we pride ourselves on delivering highly configurable solutions tailored to each client's needs.

Position Overview

The Client Success Manager will act as the main point of contact for clients, building strong relationships and understanding their business goals. The role focuses on helping clients maximize value from our platforms, ensuring smooth adoption and long-term success.

The role involves close collaboration with Sales, Product and Support teams to drive client satisfaction, retention, and growth. Responsibilities include supporting onboarding, delivering training and guiding clients to achieve their desired outcomes.

Note: We are unable to offer visa sponsorship for this role. You must have the permanent right to work in the UK to be considered.

Key Responsibilities

CRM Implementation and Client Onboarding

Lead the end-to-end implementation of Optimiser CRM and Touchpoint for new clients, ensuring seamless integration and adoption
Oversee onboarding plans, including configuration, training and knowledge transfer, coordinating with Sales, Product and Support teams
Provide guidance and support to clients during the onboarding phase, addressing any questions, concerns, or technical issues

Client Relationship Management and Account Management

Build and maintain strong relationships with clients, serving as the main point of contact for all applications related inquiries, requests and escalations.
Proactively engage with clients to understand their unique business needs and goals, identifying opportunities for further system optimisation and enhancements.
Regularly communicate with clients to ensure their satisfaction, address any concerns and provide ongoing guidance on utilising the applications effectively.

Training and Support

Conduct training sessions, workshops, and webinars to educate clients on the functionalities and features of the applications.
Provide ongoing support to clients, assisting with system configurations, troubleshooting issues, and advising on best practices for applications.
Stay up-to-date with the latest updates and releases, ensuring clients are informed about new features and capabilities.

Client Success and Retention

Monitor client usage and adoption of the applications, proactively identifying opportunities to drive increased utilisation and user engagement.
Collaborate with clients to develop strategies for maximising the value of the applications, aligning with their specific business objectives.
Proactively address client concerns or challenges, working closely with internal teams to provide timely resolutions and maintain high client satisfaction.

Reporting and Analysis

Assist clients in generating and analysing reports and data, providing insights and recommendations to support their business decisions.
Provide regular reporting on client satisfaction and adoption to internal stakeholders.

Requirements

Bachelor's degree in Business, Marketing, IT, or a related field (or equivalent).
2+ years of experience in client success, account management, customer success, or related SaaS roles.
Proven ability to manage client relationships, lead projects, and drive business outcomes.
Strong leadership, communication, and interpersonal skills.
Strategic thinker with problem-solving ability and a proactive mindset.
Familiarity with SaaS, CRM, or enterprise business platforms.

Benefits

Opportunity to represent Optimiser's leading technology solutions in high-growth markets.
Career development and advancement opportunities.
Access to the latest tools and resources to manage clients, campaigns and partnerships effectively.
Collaborative work environment with a supportive team culture

Quick apply

Refine Your Search

client success manager jobs in london

Client Success Manager

Client Success Onboarding Manager

Customer Success Manager - Sportsbook, EMEA

Senior Client Success Manager

Senior Customer Success Manager

Senior Client Success Manager

Senior Client Success Manager

Customer Success Manager

Client Success Manager, Customer Experience - 1 year FTC

Manager, Customer Success Management

Senior Customer Success Manager, Enterprise - United Kingdom m/f/d

Senior Client Success Manager

Customer Success Manager / Responsable Succès Client

Customer Success Manager - Subscriptions

Customer Success Manager (CSM)

Client Relationship Manager

Client Services Manager

Client Relationship Manager

Customer Success Manager

CUSTOMER SUCCESS MANAGER

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