About the Role:
Socaan Business Solutions Ltd, we bring that same standard to client support, service delivery, and business operations. We help clients receive dependable support, clear communication, and practical solutions that keep their work moving smoothly.
We are looking for a Client Services Manager who can take ownership of client relationships and day to day service delivery. You are not just answering questions; you are building trust, solving problems, improving client satisfaction, and making sure services are delivered professionally and on time. You will work closely with operations, administration, customer support, and management teams to ensure every client receives a consistent and reliable experience.
Why Work With Us?
The Environment: Our office is based at 10 York Road in Waterloo, a central London location with excellent transport links and access to a strong professional business community.
Client Focused Work: You will work directly with clients, internal teams, and service partners to make sure expectations are clear and issues are resolved quickly.
Leadership Opportunity: This role gives you the chance to guide service standards, improve client communication, support team workflows, and influence how client services are delivered.
Professional Growth: We support practical learning and development in account management, service delivery, communication, customer experience, and business operations.
Business Impact: Your work will help improve client retention, service quality, customer satisfaction, and the overall reputation of the company.
Key Responsibilities:
Client Relationship Management: Act as a main point of contact for assigned clients, maintain professional communication, and build strong working relationships.
Service Delivery: Monitor service requests, follow up on client needs, coordinate internal teams, and ensure agreed tasks are completed on time.
Issue Resolution: Handle client concerns professionally, investigate problems, escalate when required, and follow through until issues are resolved.
Team Coordination: Work with customer service, operations, administration, and technical teams to ensure smooth service delivery.
Client Reporting: Prepare updates, service summaries, performance notes, and basic reports for clients and management when required.
Process Improvement: Identify recurring client issues, recommend workflow improvements, and help improve service standards.
Account Support: Assist with renewals, client onboarding, service changes, and account administration where needed.
Stakeholder Communication: Explain updates, timelines, and solutions clearly to clients and internal teams.
What We Are Looking For:
Experience: 3 plus years of experience in client services, customer success, account management, service delivery, or customer service leadership.
Client Management Skills: You can build trust, manage expectations, handle concerns, and maintain professional relationships with clients.
Communication: You can speak and write clearly, professionally, and confidently with clients, team members, and managers.
Organisation: You can manage multiple client requests, track follow ups, meet deadlines, and keep accurate records.
Problem Solving: You can identify issues, find practical solutions, and know when to escalate concerns.
Leadership Ability: You can support team workflows, guide service quality, and help improve day to day client operations.
Mindset: You are service focused, reliable, calm under pressure, and proactive. You understand that strong client service is about trust, consistency, and follow through.
Pay: £3,800.00-£4,300.00 per month
Work Location: In person
