Customer complaints team manager Work, Jobs in London (with Salaries)

EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Customer service
- Supervising experience
- Bachelor's degree
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Contact Centre Team Manager - 12 Month FTC (Maternity Cover)
Allwyn UK —Watford
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Client Services Associate - London
TransPerfect —London
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
7d
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Lead
MAGIC —London
- Full-time
- Hybrid work
- Communication skills
- Work from home
Quick apply
Customer Care Advisor
The Bread Factory —London
- Weekend availability
- Customer service
- Bakery
- IT
- Employee discount
11d
Claims Manager -Buildings Insurance
Allpropertyclaims Ltd —London
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Computer literacy
Quick apply
Operations & Client Relations Executive
Tour Partner Group —London
- Overtime
- Hybrid work
- Microsoft Office
- Organisational skills
- Computer skills
- Employee discount
- Gym membership
Quick apply
Regional Resolution Manager - North West London
Peabody —Ealing
- £50,000 a year
- Hybrid work
- Analysis skills
- Continuous improvement
- Leadership
- Annual leave
13d
Client Complaints Team Manager
Royal Bank of Canada —London
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
5d
Contact Centre Agent
Allwyn UK —Watford
- Hybrid work
- Customer service
- Annual leave
Quick apply
14d
Operations Manager - Contracts (South East)
Tunstall UKI —London
- Hybrid work
- Management
- Analysis skills
- Project management
- Employee assistance programme
- Employee discount
Quick apply
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- Analysis skills
Quick apply
Customer Service Manager
SQ PROFESSIONAL —London
- £30,261 - £32,722 a year
- Monday to Friday
- Customer service
- English
- Supervising experience
- Free parking
Resident Liaison Officer
Bell Building Projects Ltd —London
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Care Officer
Murphy Group —London
- Computer literacy
- School
- Annual leave
- Employee discount

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customer complaints team manager jobs near london

EMEA Customer onboarding Lead

Digital Realty -
London

Apply Now

Job details

Full-time

Qualifications

Customer service
Supervising experience
Bachelor's degree
Mentoring
Organisational skills
Communications
Business
Leadership
Communication skills

Full job description

Your role

Regional Governance & Oversight

Govern onboarding delivery across all in-market teams within the region, ensuring adherence to global standards, SLAs, and best practices.
Establish and enforce a consistent regional onboarding framework, including documentation, milestone tracking, and reporting.
Monitor onboarding KPIs across markets and drive performance improvement initiatives where gaps are identified.
Conduct regular performance reviews with local onboarding teams to ensure service consistency and accountability.

Customer Onboarding & Transition

Oversee the end-to-end onboarding lifecycle from Sales handover through to go-live.
Ensure all contractual, technical, security, and compliance requirements are validated and executed prior to service activation.

Project & Stakeholder Management

Partner with regional Sales leaders to ensure seamless deal-to-delivery transitions.
Coordinate cross-functional collaboration across Sales, Operations, and Implementation.
Proactively identify risks and implement mitigation strategies to avoid delays or service impact.

Process Excellence & Continuous Improvement

Standardise onboarding workflows and tools across markets.
Drive automation and efficiency initiatives to reduce time-to-revenue.

Leadership & Capability Development

Lead, coach, and develop in-market onboarding managers/specialists
Foster a high-performance, customer-centric culture across regional teams.
Support workforce planning and capacity management to align with sales growth.
Contribute to global onboarding strategy and represent the region in cross-functional forums
Conduct ongoing training sessions to ensure team members are equipped with the necessary skills and knowledge.

Success Metrics

Regional onboarding performance against SLA targets
Reduction in time-to-live / time-to-revenue
Consistency of onboarding experience across markets
First 90-day customer satisfaction scores
Reduction in onboarding-related escalations

What you’ll need

High school diploma or equivalent required. A bachelor's degree in business, communications, or a related field is a plus.
5+ years of experience in a customer service or support role, with at least 1 year in a leadership or supervisory position. Experience managing or mentoring a team is preferred.
Ability to interface with internal functional teams in Operations, Implementation services, Sales, Finance, and segment. External contact with Customers and potentially Integrators.
Knowledge Mastery – Advocate and awareness of Digital Realty products, services and value propositions including mission critical infrastructure components.
Problem solving ability - Breaks down problems into smaller components, understands underlying issues, can simplify and process complex issues, and understands the difference between critical details and unimportant facts.
Excellent interpersonal and communication skills; Listens attentively, speaks clearly and concisely, creates accurate and punctual reports, and can communicate on different stakeholder levels and with sensitivity.
Team player that connects people and unites them to do the right things for our customers (without the authority to instruct them to do so).
Committed, high energy, self-motivated and passionate for service excellence and customer focused.
Ability to act on their own initiative and with minimal supervision.
Demonstrates integrity and ability to maintain confidentiality (especially in relation to complaints handling).
Excellent organisational skills to ensure all internal departments contribute to delivering a timely and high- quality experience to our customers.

Apply Now

Refine Your Search

customer complaints team manager jobs in london

EMEA Customer onboarding Lead

Customer Success Supervisor

Assistant Customer Service Manager

Contact Centre Team Manager - 12 Month FTC (Maternity Cover)

SVP, Client Delivery (EMEA)

Client Services Associate - London

Customer Support Manager

Client Resident Liaison Officer - Social Housing

Customer Service Lead

Customer Care Advisor

Claims Manager -Buildings Insurance

Operations & Client Relations Executive

Regional Resolution Manager - North West London

Client Complaints Team Manager

Contact Centre Agent

Operations Manager - Contracts (South East)

Customer Support and Product Specialist

Customer Service Manager

Resident Liaison Officer

Customer Care Officer

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