Customer experience analyst Work, Jobs in London (with Salaries)

Junior Customer Insight Analyst
Abel & Cole —Putney
- Up to £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Communication skills
- Employee discount
Quick apply
3d
IT Service Desk Analyst
British Transport Police —London
- £35,754.47 - £41,889.52 a year
- Full-time
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Gym membership
Quick apply
7h
Application Support Analyst
The Pensions Ombudsman —London
- £37,500 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
7d
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Service Desk Analyst
ZR Mind Digital Solutions —London
- £2,500 - £3,000 a month
- Full-time
- Microsoft Outlook
- English
- Windows
- Free parking
Quick apply
9h
Service Analyst - Reporting & Insights
Elexon —London
- £46,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d
KYC Analyst
McArthurGlen UK Ltd —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
12d
Service Desk Analyst
JCDecaux —London
- Full-time
- Customer service
- English
- Windows
Deskside Support Analyst
News Corp —London
- Customer service
- Windows
- Microsoft Office
11d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
Application Support Analyst
Petroineos Trading Limited —London
- Full-time
- Hybrid work
- No degree
- Gym membership
Quick apply
Digital Business Analyst
Lush —London
- £32,500 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Data Assistant and Analyst
ICAB —Watford
- £33,000 - £35,000 a year
- Full-time
- Data analysis skills
- In-person
- Communication skills
- Health & wellbeing programme
- Work from home
Quick apply
14d
Business Analyst
Foresters Financial —Bromley
- Up to £63,000 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
- Employee assistance programme
- Flexible schedule
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
1d
Customer Support Specialist
ZELP —London
- Full-time
- Hybrid work
- English
- Analysis skills
- Organisational skills
Quick apply
IT Desktop Support Analyst
CyrusOne —London
- Full-time
- Microsoft Outlook
- Customer service
- Windows
KYC Analyst
Delta Capita —London
- Full-time
- Hybrid work
- English
- Financial services
- Communication skills
Quick apply
14d

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customer experience analyst jobs near london

Junior Customer Insight Analyst

Abel & Cole -
Putney

Quick apply

Job details

Full-time
Up to £35,000 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Employee discount

Qualifications

Microsoft Excel
SQL
Communication skills

Full job description

Role Summary:

We are looking for a curious and commercially minded Junior Customer Insight Analyst to join our Marketing team. This is a brilliant opportunity for someone at the start of their insight or analytics career who enjoys working with data, questions and turning numbers into clear, useful recommendations.

You will support analysis across customer acquisition, retention, upsell and lifetime value, helping the team understand campaign performance, spot opportunities for growth and contribute to test-and-learn activity across print, digital, in-box and CRM campaigns.

Gain hands-on experience of how customer quality, payback, profitability, NPS, brand awareness and customer satisfaction measures help shape marketing decisions. Working closely with our brilliant marketing specialists, you'll build confidence in Excel, SQL, reporting, storytelling and commercial thinking.

Key Responsibilities & Objectives:

Report on and deliver actionable insight on profitability of marketing spend, including Acquisition, Retention and Upselling campaigns

Help turn campaign data into clear, actionable insight for the Marketing and Trading teams.

Assist with test-and-learn plans for print, digital, in-box and CRM activity, helping the team understand what is driving incremental sales.

Analyse customer quality measures, including who we acquire, how we retain them and what encourages customers to buy more.

Support analysis of NPS, brand awareness and customer satisfaction measures, using both leading and lagging KPIs to build a fuller view of performance.

Contribute to ad hoc analysis where the team spots commercial opportunities or performance questions that need exploring.

Essential Skills and Experience:

Foundational Excel skills with the appetite and commitment to build them quickly

Some exposure to SQL, data tools, statistics, marketing analytics, commercial analysis or customer

A naturally inquisitive approach: you enjoy asking why something happened and what the business can do next.

Great communication skills, with the ability to explain data clearly

A collaborative style and the confidence to work with people across Marketing, Trading and other teams

Comfortable working as part of a team and asking for support when needed

What we offer

This is a full-time position working Monday to Friday, 37.5 hours per week. Our core working hours are 9.00am - 5.30pm, however, we offer flexibility. You will be based in our Putney office but we have a hybrid working environment, with two days in the office required, on site, per week.

33 days inclusive of bank holidays (FTE)

A free box of fruit and veg every week

Up to 35% discount on A&C products

Cycle to Work Scheme

Contributory pension scheme

Grant on team sports

Up to £35,000 (FTE)

Quick apply

Refine Your Search

customer experience analyst jobs in london

Junior Customer Insight Analyst

IT Service Desk Analyst

Application Support Analyst

IT Support Analyst

First Line Service Desk Analyst

Service Desk Analyst

Service Analyst - Reporting & Insights

KYC Analyst

Service Desk Analyst

Deskside Support Analyst

Analyst – Desktop Support

Application Support Analyst

Digital Business Analyst

Data Assistant and Analyst

Business Analyst

Service Desk Analyst

Service Desk Analyst

Customer Support Specialist

IT Desktop Support Analyst

KYC Analyst

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