Customer service supervisor Work, Jobs in London (with Salaries)

Customer Operations Supervisor
Socaan Business Solutions Ltd —London
- £37,000 - £44,400 a year
- Full-time
- CRM software
- Management
- Customer service
- Sick pay
Quick apply
9d
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
7d
RSOC Supervisor
BidvestNoonan —London
- £22.55 an hour
- Full-time
- Management
- Supervising experience
- Leadership
Quick apply
Supervisor
Holland & Barrett —London
- £15.09 an hour
- Overtime
- Customer service
- Leadership
- Store discount
- Annual leave
18h
Front Office Supervisor
Maybourne —West London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Annual leave
- Flexible schedule
Quick apply
7d
Front Office Supervisor
Maybourne Hotel Group —West London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Annual leave
- Referral programme
4d
Guest Services Supervisor
Maybourne —London
- Full-time
- Hotel
- Hotel experience
- Employee discount
- Referral programme
Quick apply
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
Telesales Supervisor
Wurth UK Ltd —Erith
- £33,300 - £49,200 a year
- Weekend availability
- Sales
- Microsoft Office
- Supervising experience
- Free parking
Quick apply
1d
Front Office Supervisor
Royal Lancaster London —London
- £28,909.55 - £32,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
14d
Front Office Supervisor
Hilton —London
- £14.79 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Front Office Supervisor
Crowne Plaza Docklands —London
- £27,100 a year
- Full-time
- Maintenance
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
8d
Retail Sales Assistant, Site Manager
Natural Herb Solution UK Ltd —London
- £16 an hour
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
2d
Customer Services Team Leader
Foresters Financial —Bromley
- Full-time
- Customer service
- Organisational skills
- Financial services
Senior Sales Assistant / Supervisor – Retail
Khalsa Schoolwear —Dagenham
- From £12.71 an hour
- Part-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
6d
Store Member / Team Leader @ Cake & Custard Factory ALDGATE & PECKHAM
Cake And Custard Factory —Peckham
- From £12.75 an hour
- Part-time
- Hospitality
- Customer service
- In-person
- Employee discount
Quick apply
1d
Assistant Store Manager (Full-Time)
Pandora Jewelry —London
- £35,490 - £45,000 a year
- Part-time
- Sales
- Organisational skills
- Communication skills
- Employee discount
LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER
SJ9 Events —London
- £3,750 - £5,750 a month
- Weekend availability
- Microsoft Excel
- Sales
- Hair styling
Quick apply
Customer Service Team Leader
Paddy Power —Wallington
- From £14.40 an hour
- Full-time
- Employee discount
- Sick pay
Multitrades Supervisor
BELFOR UK Ltd —London
- £50,000 - £52,000 a year
- Full-time
- English
- Bachelor's degree
- Plumbing
Quick apply

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customer service supervisor jobs near london

Customer Operations Supervisor

Socaan Business Solutions Ltd
London

Quick apply

Job details

Permanent | Full-time
£37,000 - £44,400 a year
9 days ago

Benefits

Casual dress
Housing allowance
Free flu jabs
Company events
Sick pay
On-site parking

Qualifications

CRM software
Management
Customer service
Supervising experience
Leadership
Communication skills

Full job description

About the Role:

At Socaan Business Solutions Ltd, we help businesses manage customer operations with accuracy, professionalism, and reliable day-to-day support. We are looking for a Customer Operations Supervisor who can oversee service activities, support customer-facing teams, and help maintain smooth operational performance.

This role is ideal for someone who enjoys leading people, solving operational issues, and improving customer service standards. You will supervise daily customer operations, monitor team performance, handle escalations, and make sure customers receive timely and professional support. You are not just managing tasks; you are helping create a dependable service experience for clients and customers.

Key Responsibilities:

Team Supervision: Lead and support the customer operations team, assign daily tasks, monitor workloads, and ensure service standards are consistently met.

Customer Support Oversight: Make sure customer enquiries, requests, and complaints are handled professionally, accurately, and within agreed timelines.

Escalation Handling: Manage complex customer issues and support team members in resolving cases that require additional attention.

Operational Coordination: Work with internal departments to ensure customer requests are processed smoothly and information is communicated clearly.

Performance Monitoring: Track team productivity, response times, service quality, and unresolved cases to identify areas for improvement.

Process Improvement: Review daily workflows, identify recurring issues, and suggest practical improvements to improve efficiency and customer satisfaction.

Documentation: Maintain accurate records of customer interactions, operational updates, reports, and support procedures.

Training Support: Help train new team members, provide guidance to existing staff, and encourage a professional and customer-focused approach.

Reporting: Prepare basic operational reports for management, including customer service trends, team performance, and service issues.

What We Are Looking For:

Experience: Previous experience in customer service, customer operations, business support, or a similar role, with some experience supervising or guiding a team.

Customer Service Skills: Strong understanding of how to handle customer enquiries, complaints, and follow-ups in a professional and respectful manner.

Leadership Skills: Able to guide staff, organize workloads, provide feedback, and keep the team focused during busy periods.

Communication: Clear written and verbal communication skills, with the ability to explain information simply and professionally.

Problem Solving: Able to assess issues, make practical decisions, and resolve customer or operational concerns efficiently.

Organization: Comfortable managing multiple tasks, deadlines, reports, and customer cases while maintaining accuracy.

System Knowledge: Familiarity with CRM systems, customer databases, email tools, spreadsheets, and basic reporting platforms is preferred.

Mindset: Reliable, calm under pressure, detail-oriented, and committed to delivering a positive customer experience.

Pay: £37,000.00-£44,400.00 per year

Benefits:

Casual dress
Company events
Free flu jabs
Housing allowance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service supervisor jobs in london

Customer Operations Supervisor

Customer Success Supervisor

RSOC Supervisor

Supervisor

Front Office Supervisor

Front Office Supervisor

Guest Services Supervisor

Retail Supervisor

Telesales Supervisor

Front Office Supervisor

Front Office Supervisor

Front Office Supervisor

Retail Sales Assistant, Site Manager

Customer Services Team Leader

Senior Sales Assistant / Supervisor – Retail

Store Member / Team Leader @ Cake & Custard Factory ALDGATE & PECKHAM

Assistant Store Manager (Full-Time)

LEAD BRAND AMBASSADOR & RETAIL TEAM LEADER

Customer Service Team Leader

Multitrades Supervisor

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