Platform support analyst Work, Jobs in London (with Salaries)

Platform Support Analyst
Entain —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- DevOps
- Administrative experience
- AWS
Trading Platform Support Analyst
TS Imagine —London
- Engineering
- Windows
- SQL
Quick apply
Associate Product Support Analyst
Xelix —London
- £35,000 - £44,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
3d
Graduate Programme 2027: Data Scientist and Analyst
Revolut —London
- £10,800 a month
- Full-time
- Hybrid work
- English
- SQL
- Maths
Transformation Business Analyst
Fluidone —London
- £50,000 - £60,000 a year
- Microsoft Excel
- Computer Science
- Analysis skills
- Employee assistance programme
Quick apply
Support Analyst
Trayport —London
- Full-time
- No degree
- APIs
- Communication skills
Business Analyst (x2)
Guy's & St Thomas' Foundation —London
- £48,000 - £52,000 a year
- Hybrid work
- Organisational skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
12d
Research Analyst - Equities
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Communications & Policy Analyst
Milltown Partners —London
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- IT
- AI
- Communication skills
Technology Support Analyst
Latham & Watkins LLP —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Systems Support Analyst (CRM & Ticketing)
ZSL —London
- £33,000 a year
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
7d
Graduate Technical Support Analyst
Acturis Ltd —London
- Microsoft Outlook
- Computer literacy
- Bachelor's degree
SOC Analyst
Waterstons Ltd —London
- £28,000 - £35,000 a year
- Full-time
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay
Application Support Analyst
Ki —London
- Full-time
- Hybrid work
- Microsoft Access
- Salesforce
- SQL
Quick apply
Sales Operations Analyst
Studio Ore —London
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
Quick apply
12d
Middle Office Desk Support Analyst
HSBC Global Services Limited —London
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
5d
IT Support Analyst
QuadReal Property Group —London
- Full-time
- Microsoft Outlook
- Customer service
- Mentoring
- Annual leave
10d
Analyst – Desktop Support
StepStone Group —London
- Customer service
- Microsoft Office
- Computer networking
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
Technical Support Specialist
MEDIDATA —London
- Microsoft Outlook
- Customer service
- System design
- Annual leave

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Platform Support Analyst

Entain -
London

Apply Now

Job details

Full-time
£35,000 - £45,000 a year

Benefits

Company pension
Private medical insurance

Qualifications

Cloud infrastructure
Software deployment
DevOps
Administrative experience
AWS
Terraform
Organisational skills
Cloud computing
IT
Communication skills

Full job description

Company Description

This role is for Angstrom Sports, a proprietary sports pricing and product provider, building intricate, simulation driven pricing and risk systems to support the success of key sports brands across the Entain group.

Founded in 2018 and having established itself as a pioneer in player-level, play-by-play simulations and forecasting, Angstrom was acquired by Entain in 2023. Today, we operate as a semi-autonomous division, responsible for delivering the group’s most advanced pricing and risk capabilities with a focus on the US market.

We’re committed to building the next generation of sports betting products — sports-first, recreationally-focused, and designed to make betting more engaging, more intelligent, and more fun.

We’re proud to be a high-performing, low-ego team where brilliant people work and people work to become brilliant. While we’re ambitious and delivery-driven, we take real pride in how we operate and the health of our independent culture, underpinned by trust and mutual respect.

Job Description

We are seeking a Platform Support Analyst to help support, maintain, and improve our core platform and its associated products. This role acts as the primary point of contact for platform‑related support queries and incidents, playing a vital part in ensuring the stability, performance, and availability of our services.

The platform operates within a fully cloud‑based AWS environment, providing exposure to modern, scalable technologies. You will work closely with engineering, product teams, and third‑party providers to monitor system health, investigate issues, support deployments and integrations, and ensure incidents are resolved efficiently with clear communication to stakeholders.

As part of a growing organisation, this role offers the opportunity to influence and enhance support processes and operational best practices, while developing hands‑on experience across cloud infrastructure, platform operations, DevOps practices, and automation within a modern AWS and SaaS environment.

Key responsibilities:

Investigate, resolve, and proactively prevent platform issues, with a strong focus on continuous improvement of systems and operational processes.
Provide day‑to‑day technical support to internal stakeholders, ensuring services and deliverables are met effectively.
Liaise with internal teams and external partners to maintain strong working relationships and uphold quality standards.
Regularly review, maintain, and improve operational documentation, processes, and procedures.
Support the testing, reporting, and implementation of fixes, including running scripts and validating solutions.
Develop and maintain scripts to automate administrative and support tasks, improving efficiency and reliability.
Provide general operational and administrative support to the infrastructure and platform teams as required.

Qualifications

Experience in a Platform support role and knowledge of the system life cycle.
AWS Skillset (EKS, EC2, RDS etc)
Excellent IT skills
A team player and a desire to make a real impact in a growing business.
A desire to learn new skills and get in front of new technology.
Demonstrate high quality administrative and organisational skills.
Strong work ethic and willingness to learn and develop, with a strong desire to undertake additional responsibilities.
Excellent communication skills, with confidence to build relationships at all levels.
Strives for service excellence, with superb attention to detail and strong commitment to quality.
Consistently meets service levels and takes personal ownership of work, prioritising and organising workload to meet tight deadlines.
Able to work under pressure and manage needs and demands of various stakeholders.
Solve challenges using own initiative to explore solutions.

Desirable:

Experience with Datadog for monitoring, alerting, and observability
Familiarity with Terraform for infrastructure‑as‑code and cloud provisioning
Experience using Argo CD for continuous delivery and application deployment
Knowledge of cloud computing platforms, including compute, storage, and networking concepts

Additional Information

At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.

Depending on your role and location, you can expect to receive benefits like:

Generous bonus scheme
Hybrid working
Private medical insurance
Pension Scheme - matched to 6%
Ability to buy and sell holiday
Free subscription to wellbeing app Unmind
Entain & Enhance days
Sharesave Scheme

Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.

Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.

Apply Now

Refine Your Search

platform support analyst jobs in london

Platform Support Analyst

Trading Platform Support Analyst

Associate Product Support Analyst

Graduate Programme 2027: Data Scientist and Analyst

Transformation Business Analyst

Support Analyst

Business Analyst (x2)

Research Analyst - Equities

Communications & Policy Analyst

Technology Support Analyst

Systems Support Analyst (CRM & Ticketing)

Graduate Technical Support Analyst

SOC Analyst

Application Support Analyst

Sales Operations Analyst

Middle Office Desk Support Analyst

IT Support Analyst

Analyst – Desktop Support

2nd Line IT Support Analyst

Technical Support Specialist

I want to receive the latest job alerts for platform support analyst in london

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