Senior legal assistant Work, Jobs in London (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Legal Practice Assistant
King & Spalding —London
- Full-time
- Microsoft Word
- Business development
- Organisational skills
- Employee assistance programme
- Gym membership
Senior Workplace Assistant
DWF —London
- Full-time
- Customer service
- Team management
- Communication skills
Compliance Assistant
ASCOT GROUP —London
- Full-time
- Training & development
14d
Executive Assistant to the CEO
Encore Spaces Ltd —London Borough of Hackney
- Up to £50,000 a year
- Full-time
- Google Suite
- Writing skills
- English
- Life insurance
Quick apply
5d
Investigative Assistant – LE4 – Australian Federal Police – London
The Commonwealth Government of Australia —London
- £46,800 a year
- Full-time
- Travel
- Organisational skills
- Communication skills
- Flexitime
12d
Senior Personal Assistant
Fragomen —London
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee assistance programme
13d
Assistant Director: Technology Services (EMEA & Asia)
Mayer Brown LLP —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Continuous improvement
Legal Executive Assistant
Watson Farley & Williams —London
- Microsoft Powerpoint
- Microsoft Word
- Organisational skills
Executive Assistant – Group Legal
Howden Group Holdings —London
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- Communication skills
12d
Office and Team Assistant
Finance Earth —London
- £31,500 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Computer literacy
- Life insurance
Private Client/Legal Assistant
Mallory Pryce —Epsom
- Continuous improvement
- Mentoring
- Organisational skills
Quick apply
Sessional Lecturer
Hammersmith & Fulham Council —Hammersmith
- £29.64 - £36.03 an hour
- Weekend availability
- Carpentry
- Spanish
- Maths
Corporate Legal - Office of the Secretary - Assistant Vice President
JPMorganChase —London
- Full-time
- Financial services
- Communication skills
Assistant General Manager
The Big Bakes —London
- £34,000 a year
- Weekend availability
- Presentation skills
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
Quick apply
13d
Personal Assistant - Group Legal
Howden Group Holdings —London
- Full-time
- Hybrid work
- Organisational skills
- SharePoint
- AI
12d
Virtual Personal Assistant (Night)
Comxo —Datchet
- £22,031 - £25,031 a year
- Weekend availability
- Remote
- Microsoft Word
- English
Ethics Assistant Manager/Manager
PKF Littlejohn —London
- Microsoft Powerpoint
- Microsoft Word
- Research
13d
Legal Secretary/Legal Assistant – Litigation Department (Chiswick)
Bindmans —London
- Computer literacy
- Maths
- Typing
Assistant Editor (6-Month FTC/ Secondment)
Sky —London
- Weekend availability
- Management
- Employee discount
1d

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senior legal assistant jobs near london

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

senior legal assistant jobs in london

Assistant Customer Service Manager

Legal Practice Assistant

Senior Workplace Assistant

Compliance Assistant

Executive Assistant to the CEO

Investigative Assistant – LE4 – Australian Federal Police – London

Senior Personal Assistant

Assistant Director: Technology Services (EMEA & Asia)

Legal Executive Assistant

Executive Assistant – Group Legal

Office and Team Assistant

Private Client/Legal Assistant

Sessional Lecturer

Corporate Legal - Office of the Secretary - Assistant Vice President

Assistant General Manager

Personal Assistant - Group Legal

Virtual Personal Assistant (Night)

Ethics Assistant Manager/Manager

Legal Secretary/Legal Assistant – Litigation Department (Chiswick)

Assistant Editor (6-Month FTC/ Secondment)

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