Home Manager – Supported Living (Willesden, NW London)
Cranhurst Road – Callaway Care and Support
Supported Living | 6-bed service | NW London
Looking for a Registered Manager who wants to take ownership of a small service and lead it properly.
Callaway Care and Support are taking over an established supported living service in Willesden and are looking for a strong, experienced Registered Manager to lead the service forward.
This is a real opportunity to step into a service at an important point in its journey and shape how it is run, bringing consistency, structure, and high-quality support to the people who live there.
The Service
Cranhurst Road is a supported living service based in Northwest London, supporting six adults with learning disabilities and autism, some of whom present with moderate to complex needs and behaviours that require consistent, clear staff boundaries and a structured approach to support.
The service provides 24-hour waking support and is located in a well-connected area, close to local shops, transport links, and community spaces. This creates opportunities for the people we support to access their local environment, build meaningful routines, and develop independence in a way that works for them.
At its best, this service is built on consistency. The people living here benefit from familiar routines, predictable support, and staff who understand how to respond in a calm, structured way. With the right leadership in place, there is a strong foundation to build a stable, well-run service where both tenants and staff can thrive.
About Us
At Callaway Care and Support, we are a Northwest London provider supporting autistic adults and individuals with learning disabilities through supported living and residential care.
We are growing, but we are deliberate in how we do it. Our focus is not on scale, but on getting services right. That means clear expectations, strong leadership, and systems that support staff to deliver consistent, safe, and person-centred care.
We work closely with families, commissioners, and professionals to ensure that the support we provide reflects each person’s needs, preferences, and long-term outcomes. We understand that good care is not just about meeting needs on paper, but about how people experience their day-to-day lives.
Everything we do is underpinned by our values of Commitment, Collaboration, Aspiration, and Success.
The Role
As Registered Manager, you will take full responsibility for the service and lead it with confidence and clarity.
You will be responsible for the day-to-day running of the service, ensuring that care is safe, structured, and delivered consistently across the team. This is a hands-on leadership role, and you will be expected to maintain a visible presence within the service, supporting staff and overseeing practice.
You will lead and develop the team, set clear expectations, and ensure that care delivery reflects the needs of the individuals being supported. You will also take ownership of compliance, quality, and overall service performance, working closely with senior leadership to embed Callaway’s systems and approach.
You will be supported by a hands-on senior leadership team who are actively involved in services, particularly during the transition period.
This role would suit someone who is confident taking ownership of a service and leading a team with clear structure and expectations.
Key Responsibilities
You will be responsible for leading the service to achieve and maintain a CQC rating of Good or above, ensuring that care is safe, person-centred, and clearly evidenced in practice and documentation.
You will oversee care plans and risk assessments, ensuring they are accurate, up to date, and reflective of how care is delivered day to day. You will ensure that staff understand and apply key principles such as the Mental Capacity Act and Deprivation of Liberty Safeguards, and that these are embedded in everyday practice.
You will manage staffing across the service, including rotas, recruitment, and performance management, ensuring there are safe staffing levels and a consistent team in place. You will support staff through supervision and development, creating a culture where expectations are clear and standards are maintained.
You will take responsibility for safeguarding, ensuring concerns are identified, reported, and acted on appropriately. You will also maintain high standards of record keeping, ensuring documentation is accurate and supports safe care.
You will monitor service performance, including budgets and quality indicators, and carry out regular audits to identify areas for improvement and ensure the service continues to develop.
You will also build positive relationships with families, commissioners, and external professionals, ensuring clear communication and a collaborative approach.
What We’re Looking For
We are looking for someone with at least one year’s experience in a care management role, ideally within supported living, residential, or domiciliary care. You will have experience supporting people with learning disabilities and/or autism and a good understanding of the needs of individuals requiring structured and consistent support.
You will hold a Level 5 Diploma or be working towards it, and have a strong understanding of CQC standards, safeguarding, and key legislation such as the Mental Capacity Act and DoLS.
You will be confident leading a team, setting expectations, and taking ownership of a service. You will be organised, resilient, and able to manage competing priorities while maintaining a clear focus on quality and safety.
Salary & Benefits
The salary for this role is £38,000 per year, alongside 28 days annual leave including bank holidays.
We offer bespoke training and development opportunities, including support towards further qualifications, and access to an Employee Assistance Programme.
You will also benefit from our Employee of the Quarter recognition scheme, a Refer a Friend bonus scheme, and access to retail and shopping discounts.
Apply
If you’re an experienced manager looking for your next opportunity and want to lead a service where you can genuinely make a difference, we’d like to hear from you.
If you’d prefer an informal conversation before applying, you’re welcome to get in touch by dropping us an email to [email protected]
Job Type: Full-time
Pay: £38,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Application question(s):
- Do you have Diploma level 5 in Health and Social Care or Level 4 / Registered Manager ward (RMA)?
Experience:
- Working with individuals with LD/ autism: 2 years (required)
- managing a service/leadership role: 1 year (required)
- Managing a Residential, Dom Care, or Supported Manager: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
