Solutions engineer Work, Jobs in London Colney, Hrt (with Salaries)

IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Project management
- Agile
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
ITAM Engineer
CGI —London
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
Quick apply
Linux System Engineers
CGI —London
- Full-time
- Scripting
- Computer networking
- Linux
Quick apply
IT Support Technician
ITHelpDirect Ltd —Harlow
- £26,436 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- IT
- Work from home
Quick apply
8d
Field Service Engineer UPS - Data Center Solutions
Delta Electronics —Hemel Hempstead
- Full-time
- Engineering
- English
- Travel
Quick apply
Solutions Engineer
Ruleguard —London
- £100,000 - £120,000 a year
- Full-time
- AI
- Communication skills
Quick apply
Technical Specialist, Claude Code
Anthropic —London
- £180,000 - £225,000 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Flexible schedule
Trainee Installer - St Albans
SWARCO —St Albans
- £25,550 - £28,500 a year
- Overtime
Quick apply
Infrastructure Engineers
CGI —London
- Full-time
- Azure
- AWS
- Agile
Quick apply
IT Field Engineer
doetaylor ltd —London
- £35,000 - £45,000 a year
- Full-time
- Driving
- Computer networking
- IT
Quick apply
Mobile Development Labs Support Engineer
BT —Borehamwood
- Microsoft Excel
- SQL
- Computer networking
3h
Data Cabling Installation Engineer
Switchnet Systems Ltd —London
- £27,500 - £29,500 a year
- Full-time
- Schematics
- Analysis skills
- Automotive diagnostics
Quick apply
7d
Lead Test Solutions Engineer
Leonardo UK Ltd —Luton
- £59,400 - £84,955 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Software Engineer IV
Indeed —London
- £98,000 - £148,000 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
- Annual leave
- Life insurance
Quick apply
enior Asset Engineer - Structures
Egis —South Mimms
- Microsoft Powerpoint
- Microsoft Word
- Civil engineering
7d
Senior Test Solutions Engineer
Leonardo UK Ltd —Luton
- £44,171 - £61,950 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Systems Engineer
Ericsson —Hatfield
- Oracle
- No degree
- Linux
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
Network Deployment Engineer
Thrive —Luton
- Full-time
- Bachelor's degree
- No degree
- Computer networking

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IT Support Analyst – Client Services & Monitoring

GroupNexus -
Hampstead

Apply Now

Job details

Qualifications

Windows
Technical support
Project management
IT support
Project management methodology
Agile

Full job description

IT Support Analyst – Client Services & Monitoring – Hampstead/ Hybrid – Competitive Salary

About us:

GroupNexus is an established, leading operator in the parking management sector. We are innovative, industry leading and a forward-thinking company that has an exceptional culture with strong values and a hunger for growth. We are a company with a real family feel and we want people who thrive on responsibility and have a strong desire to grow and excel. The aim is simple: we seek like-minded, talented and ambitious individuals who want to be part of our exciting journey.

About the role:

The ANPR Technical Support Analyst role is responsible for providing first/ second line support to both internal and external customers for a range of solutions. This is an exciting opportunity for a candidate looking to improve their
technical support skills and experience. Working within a fast-paced and dynamic team, you will play a key role in expanding the business with a significant improvement strategy, playing a key part in achieving the goals defined within our client’s strategy.

You will be supporting 1000+ remote sites as well as having responsibility for dispatching engineers to site to resolve issues. A good technical understanding is important as you will be helping to configure hardware and provide support for troubleshooting issues and supporting engineers onsite. Completing daily checks of the system will be part of your routine as well as monitoring all incoming alerts using various tools and whilst there will be predefined actions for some tasks, an overall understanding and willingness to explore will be
required to troubleshoot to get to the bottom of the issue. This position includes performing 1st and 2nd level troubleshooting, manual alert analysis and resolving issues.

Key Accountabilities:

Daily management of support tickets
Daily Checks
Compiling reports/ ad-hoc reports
Resolving tickets to SLA
On-site equipment sign-off
Ability to coordinate across teams, working closely with peers to deliver on SLA’s
Advanced skills in troubleshooting and analysis, networking, applications and systems
Proactively contacting clients, contractors and stakeholders as a part of incident management
Troubleshooting hardware\software issues
Management of 3rd party suppliers
Escalation of issues to the 2nd/ 3rd line support operatives
Analysis and monitoring of site data feeds across various platforms
Responding to daily client email/telephone support requests and queries
Commissioning of new sites and solutions
Analysis of site data including visits, vehicle movements, permits and potential offenses
Provision of remote assistance to field service engineers

Technical Skills Required:

Understanding of Windows operating systems from XP onwards
Understanding of network topology and communication services
Proven methodical approach to fault diagnosis
Previous experience within an IT support environment
Experience with specific project management methodologies like PRINCE2 or Agile.
Knowledge of specific industry or organizational procedures.
Experience in a fast-paced, innovative project environment.

GroupNexus is a fun and supportive environment to work and as an employer we invest heavily in our team. Career development is important, and we strive to offer our employees a work place where they feel valued and appreciated. For more information please contact [email protected]

Please note: This is not an exhaustive list of requirements. Additional functions and requirements may be assigned by supervisors as deemed appropriate. For more information on this or other vacancies including supervisors, car park attendants and other vacancies, please contact [email protected] including your name, address and telephone number.

Apply Now

Refine Your Search

solutions engineer jobs in london colney, hrt

IT Support Analyst – Client Services & Monitoring

EUC Engineer

ITAM Engineer

Linux System Engineers

IT Support Technician

Field Service Engineer UPS - Data Center Solutions

Solutions Engineer

Technical Specialist, Claude Code

Trainee Installer - St Albans

Infrastructure Engineers

IT Field Engineer

Mobile Development Labs Support Engineer

Data Cabling Installation Engineer

Lead Test Solutions Engineer

Software Engineer IV

enior Asset Engineer - Structures

Senior Test Solutions Engineer

Systems Engineer

Infrastructure Support Engineer

Network Deployment Engineer

I want to receive the latest job alerts for solutions engineer in london colney, hrt

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