Customer service representative Work, Jobs in London Heathrow Terminal 4 (with Salaries)

Member Services Professional
American Express —Hounslow
- Weekend availability
- Travel
- Communication skills
- Life insurance
Guest Service Agent
Hilton —Middlesex
- £12.85 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Client Success Representative
Woods Food Service —Uxbridge
- £33,092.80 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Customer Service Advisor
AmWorld —Slough
- Up to £29,500 a year
- Full-time
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
Customer Service Advisor
TrustFord —Middlesex
- From £14.56 an hour
- Customer service
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Call Centre Agent
ELITE MEDIA SOLUTIONS —London
- £14 - £16 an hour
- Full-time
- In-person
- Phone etiquette
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11h
Customer Service Assistant
Eurest —Hounslow
- £14.82 an hour
- Full-time
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
Customer Services Associate
UPS —London
- Weekend availability
- Communication skills
Customer Representative - Uxbridge
Nationwide Building Society —Uxbridge
- From £26,500 a year
- Full-time
- Customer service
- Banking
4d
Customer Service & Sales Advisor
Stellantis &You —Walton-on-Thames
- Up to £60,000 a year
- Weekend availability
- Customer service
- In-person
- Retail sales
- Store discount
- Health & wellbeing programme
Quick apply
3d
Retail Customer Service Assistant
bp Retail —Chessington
- £14.80 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
4d
Customer Service Agent
APCOA PARKING (UK) LTD —Uxbridge
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
3d
Customer Service Advisor
ArvatoConnect —Datchet
- £27,976 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Financial services
- Communication skills
- Employee assistance programme
- Employee discount
9d
Customer Care Coordinator
Public Library of Science —London
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Care Associate
Financial Times —London
- £31,538 - £32,976 a year
- Full-time
- Hybrid work
- Customer service
- English
- Annual leave
Retail Customer Service Assistant - Nights
bp Retail —Chessington
- £14.80 an hour
- Part-time
- Café
- Annual leave
- Employee assistance programme
4d
Customer Service Assistant (Arcades)
HB Leisure —Chertsey
- £8.00 - £12.71 an hour
- Weekend availability
- Customer service
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
Apprentice Customer Service Advisor
TrustFord —Middlesex
- Hotel
- Annual leave
- Employee discount
Customer Service Advisor
Kinetico —Staines-upon-Thames
- Full-time
- Health & wellbeing programme
- Annual leave

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Member Services Professional

American Express -
Hounslow

Apply Now

Job details

Full-time

Benefits

Life insurance

Qualifications

Communication skills

Full job description

In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.

The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the London Heathrow Airport. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express.

Lounge Hours of operation are from 05:30am – 09:00pm Monday-Sunday. Hours are subject to change due to business need.

Minimum of 1 year recent experience servicing premium customers
Airline, lounge or travel industry experience required, including reservation experience
Passion for servicing customers with proactive solutions
Exceptional communication skills, delighting the customer with every single interaction
The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received
Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment
Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do
Must be resourceful and capable of using the Internet effectively to research
Adapt to an ever changing environment and being resilient
Ability to work flexible shifts including nights, weekends, additional hours when needed and holidays is essential
Light to moderate lifting may be required for certain job tasks

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Apply Now

Refine Your Search

customer service representative jobs in london heathrow terminal 4

Member Services Professional

Guest Service Agent

Client Success Representative

Customer Service Advisor

Customer Service Advisor

Call Centre Agent

Customer Service Assistant

Customer Service Representative - Packaging

Customer Services Associate

Customer Representative - Uxbridge

Customer Service & Sales Advisor

Retail Customer Service Assistant

Customer Service Agent

Customer Service Advisor

Customer Care Coordinator

Customer Care Associate

Retail Customer Service Assistant - Nights

Customer Service Assistant (Arcades)

Apprentice Customer Service Advisor

Customer Service Advisor

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