Guest experience manager Work, Jobs in London Nw1 (with Salaries)

Guest Experience & Welcome Manager
Rapport —London
- £45,000 a year
- Full-time
- Hospitality
- Employee assistance programme
- Employee discount
Guest Experience Manager, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Guest services
- Leadership
- Employee assistance programme
- Sick pay
Guest Manager
QVC —West London
- Full-time
- Hybrid work
- Team management
- Leadership
- Annual leave
- Employee assistance programme
14d
Guest Experience & Sales Manager
McMullens —London
- £35,000 a year
- Weekend availability
- Hospitality
- Sales
- Business development
Quick apply
8d
Guest Experience Manager 1
Meliá —London
- Hospitality
- Management
- Marketing
- Employee discount
Quick apply
General Manager – Workspace & Member Experience
Maslow's —London
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- English
- Organisational skills
Quick apply
1d
Head Host / Reservations & Guest Experience Lead
Nancy's Cocktail Bar —London
- £15 an hour
- Full-time
- Hospitality
- Bar
- Sales
Quick apply
Cluster Quality & Guest Experience Manager
Middle Eight —London
- Full-time
- Hospitality
- Hotel
- Analysis skills
- Employee discount
- Referral programme
Quick apply
Guest Relations Manager | Nettle - The Conduit
Levy —London
- £40,000 - £42,000 a year
- Full-time
- Organisational skills
- Restaurant
- Communication skills
- Annual leave
- Employee assistance programme
2d
Occupier Relationships Manager - Battersea Power Station, London
Savills Management Resources —London
- £60,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- IT
4d
Front Desk Manager – Corporate Guest Services
Rapport —London
- £45,000 a year
- Full-time
- Organisational skills
- Guest services
- Leadership
- Employee assistance programme
- Employee discount
Guest Relations Manager
DoubleTree by Hilton London – West End —London
- Full-time
- Hospitality
- Bar
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
10h
Guest Services Manager
Rapport —London
- Up to £56,000 a year
- Full-time
- Management
- Human resources
- Guest services
- Employee assistance programme
20h
House Manager
Hybrid Hospitality Management —London
- £35,000 - £38,000 a year
- Full-time
- Hospitality
- Maintenance
- Driving
- Paid training
- Employee discount
Quick apply
2d
Reception Manager
Portico Corporate Reception Management —London
- £47,500 a year
- Full-time
- Hospitality
- Accounting
- Front desk
- Annual leave
- Life insurance
Quick apply
9d
Assistant General Manager
Noble Restaurant Group —London
- Up to £55,000 a year
- Full-time
- Hospitality
- Supervising experience
- Organisational skills
Quick apply
General Manager - Prestigious Livery Hall, City of London
CH&CO —London
- £45,000 - £50,000 a year
- Monday to Friday
- Hospitality
- Management
- Restaurant experience
- Employee assistance programme
- Employee discount
Assistant Events Manager
The Groucho Club - Private Events - Service —London
- £36,000 a year
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Private Dining and Events Executive
GAUCHO Restaurants —Westminster
- £42,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Annual leave
Quick apply
Venue Operations Manager
The Conduit Club —London
- £45,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply

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Guest Experience & Welcome Manager

Rapport -
London

Apply Now

Job details

Permanent | Full-time
£45,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Hospitality

Full job description

Guest Experience & Welcome Lead

Central London
Salary: £45,000
Full-time | Permanent | 40 hours per week (Monday–Friday with flexibility)

Create moments that matter. Lead with energy. Inspire exceptional experiences.

We’re looking for an experienced people leader to shape and elevate the day-to-day experience within a high-profile corporate environment in Central London. This is a role for someone who loves being present, visible and actively involved—someone who believes the best leaders lead from the front and create environments where teams and guests genuinely feel connected.

You’ll bring energy to every interaction, champion outstanding service and create memorable moments that leave a lasting impression.

The Opportunity

You’ll play a key role in creating an engaging, polished and welcoming environment for employees, visitors and stakeholders. Working alongside your team, you’ll inspire confidence, build capability and ensure every experience feels effortless, personal and considered.

Success in this role means balancing operational excellence with authentic human connection—creating experiences people remember for all the right reasons.

Key responsibilities include:

Leading from the front to create a consistently warm, engaging and elevated experience
Inspiring and developing a high-performing team through coaching and visible leadership
Building meaningful relationships across the business and becoming a trusted presence
Identifying opportunities to evolve service delivery and enhance the overall experience
Creating an environment where people feel welcomed, valued and connected
Embedding a culture of accountability, pride and continuous improvement

About You

You’ll be someone who naturally brings people together and sets standards through action rather than instruction.

You’ll likely have:

Experience leading teams within guest experience, hospitality, workplace, luxury or service-led environments
A passion for creating memorable experiences and meaningful human connection
A collaborative leadership style with strong emotional intelligence
Confidence operating in visible, fast-paced environments
Strong attention to detail and an instinct for anticipating needs
The ability to inspire others and bring positive energy to every day

If you believe exceptional experiences start with exceptional leadership, we’d love to hear from you.

What We Offer

Financial Freedom: Access exclusive discounts on travel and groceries, life assurance, and cash rewards.
️ Future Security: A contributory pension scheme to help you plan ahead.
Health & Wellbeing: Wellness programs, Employee Assistance Programme, and digital GP services.
Career Growth: Ongoing learning and development to help you thrive.
Recognition: Celebrate excellence through our WOW Awards.
Give Back: Enjoy one paid volunteer day each year to support a cause close to your heart.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Apply Now

Refine Your Search

guest experience manager jobs in london nw1

Guest Experience & Welcome Manager

Guest Experience Manager, Pre-Opening - The St. Regis London

Guest Manager

Guest Experience & Sales Manager

Guest Experience Manager 1

General Manager – Workspace & Member Experience

Head Host / Reservations & Guest Experience Lead

Cluster Quality & Guest Experience Manager

Guest Relations Manager | Nettle - The Conduit

Occupier Relationships Manager - Battersea Power Station, London

Front Desk Manager – Corporate Guest Services

Guest Relations Manager

Guest Services Manager

House Manager

Reception Manager

Assistant General Manager

General Manager - Prestigious Livery Hall, City of London

Assistant Events Manager

Private Dining and Events Executive

Venue Operations Manager

I want to receive the latest job alerts for guest experience manager in london nw1

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