Principal Work, Jobs in London Se18 (with Salaries)

Principal Customer Resolution Consultant
Konduce Business Solutions —London
- £6,389 - £7,000 a month
- Full-time
- Analysis skills
- Team management
- Mentoring
Quick apply
2d
Principal Medical Science Liaison
Medtronic —London
- £77,040 - £115,560 a year
- Full-time
- Project management
- Travel
- Communication skills
Principal Product Manager
Attest —London
- £100,000 - £135,000 a year
- Hybrid work
- Machine learning
- AI
- Leadership
- Annual leave
Principal Consultant
The Principals Group —London
- Remote
- Management
Principal Consultant
Afiniti —London
- Team management
- Mentoring
- Budgeting
Senior Industrial Designer/Principal Industrial Designer Fully remote
Fuku —London
- £60,000 - £150,000 a year
- Full-time
- Remote
Quick apply
Principal, Data - London
Gate One —King's Cross
- Hybrid work
- Business development
- Travel
- Mentoring
Principal, Sales Enablement - 886
Quantinuum —London
- Full-time
- Hybrid work
- CRM software
- Training & development
- Analytics
- Annual leave
Principal Creative Higher Education Engagement Manager (UK)
Adobe —London
- Full-time
- Project management
- No degree
- AI
Principal Consultant
IntApp —London
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Financial services
- Annual leave
Principal Sales Executive- Trading (Portware)
FactSet Research Systems —London
- £87,000 - £130,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- Business
- Employee stock purchase plan
- Annual leave
Principal
Forward Institute —London
- £80,000 - £100,000 a year
- Sales
- Business development
- Mentoring
Quick apply
5d
Intapp Principal Consultant
Helm360 —London
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
6d
Principal Economist
Greater London Authority —London
- £64,690 a year
- Hybrid work
- Analysis skills
- Team management
- Leadership
- Annual leave
2d
Senior PMO Manager
CyrusOne —London
- Full-time
11d
Principal, Investment Team
Antler —London
- Full-time
- AI
Principal Product Manager, 3P Embed Partnerships (Sports & Commercial)
Adobe —London
- £148,100 - £282,100 a year
- Full-time
- Master's degree
- Presentation skills
- Product management
Principal Product Designer (Customer)
NewsUK —London
- Hybrid work
- AI
- Communication skills
- Employee assistance programme
- Employee discount
1d
Assistant Director - Strategy, Communications and Advocacy
Competition & Markets Authority —London
- £84,800 - £90,500 a year
- Part-time
- Presentation skills
- Leadership
- Employee assistance programme
- Employee discount
12d
Principal Management Consultant (PMC)
A.T.M Strategic Management Consulting —London
- £1,500 - £2,000 a day
- Full-time
- Management
- Doctoral degree
- Sales

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Principal Customer Resolution Consultant

Konduce Business Solutions
London

Quick apply

Job details

Permanent | Full-time
£6,389 - £7,000 a month
2 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Process improvement
Internal department liaison
Complaint handling
Analysis skills
Team management
Mentoring
Customer interaction
Multidisciplinary collaboration
Root cause analysis
Leadership
Communication skills

Full job description

About the Role:

At Konduce Business Solutions, we help organisations solve complex customer and operational challenges through practical business solutions. We combine customer insight, technology, data, and operational expertise to improve how businesses respond to issues, manage service delivery, and build stronger customer relationships. We are looking for a Principal Customer Resolution Consultant who can take ownership of complex customer resolution programmes and help shape scalable approaches to service improvement. You will work across customer operations, technology, and business teams to identify root causes, resolve high impact issues, and establish processes that improve the overall customer experience.

Why Work With Us?

The Environment: Our London Bridge office provides a collaborative setting close to one of Londons major business and commercial communities. We value clear communication, practical problem solving, and a working environment where experienced professionals can make a measurable impact.

Customer Impact: Your work will directly influence how organisations identify, manage, and prevent recurring customer issues. You will have the opportunity to improve processes rather than simply resolving individual cases.

Modern Approach: We use customer insights, operational data, workflow tools, and digital platforms to understand service problems and develop sustainable solutions.

Growth: We support professional development through structured learning, industry events, knowledge sharing, and opportunities to work across complex customer transformation projects.

Key Responsibilities:

Customer Resolution Strategy: Lead the development and implementation of resolution strategies for complex or high impact customer issues. Identify recurring problems and establish practical solutions that improve resolution outcomes.

End to End Resolution: Manage complex customer cases from investigation and root cause analysis through resolution, documentation, and follow up. Ensure issues are handled consistently and within agreed service standards.

Process Improvement: Analyse customer service processes and identify opportunities to reduce recurring complaints, delays, escalations, and operational friction.

Cross Functional Collaboration: Work closely with customer operations, product, technology, compliance, and business teams to resolve issues that require coordinated action across multiple functions.

Team Guidance: Provide guidance and mentoring to customer resolution specialists and experienced service professionals. Share best practices and help improve the quality and consistency of resolution processes.

Stakeholder Management: Present complex customer issues, findings, and recommendations to senior stakeholders. Communicate clearly and constructively when dealing with sensitive or high impact situations.

Customer Insight: Use customer feedback, service data, case trends, and operational metrics to identify patterns and recommend improvements that strengthen the overall customer experience.

What We Are Looking For:

Experience: 6+ years of experience in customer resolution, customer operations, service management, customer experience, complaints management, or a related field, with demonstrated experience handling complex cases and operational improvements.

Leadership Experience: Experience providing guidance, mentoring, or functional leadership to customer service or operations professionals. Formal people management experience is useful but not essential.

Analytical Skills: Strong ability to investigate complex issues, identify root causes, interpret operational data, and translate findings into practical recommendations.

Communication: Excellent written and verbal communication skills, with the confidence to communicate with customers, internal teams, and senior stakeholders.

Problem Solving: You are structured, pragmatic, and comfortable making decisions when dealing with incomplete information or competing priorities.

Customer Mindset: You understand that effective resolution is more than closing a case. You focus on identifying the underlying problem and creating solutions that prevent the same issue from happening again.

Pay: £6,389.00-£7,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

principal jobs in london se18

Principal Customer Resolution Consultant

Principal Medical Science Liaison

Principal Product Manager

Principal Consultant

Principal Consultant

Senior Industrial Designer/Principal Industrial Designer Fully remote

Principal, Data - London

Principal, Sales Enablement - 886

Principal Creative Higher Education Engagement Manager (UK)

Principal Consultant

Principal Sales Executive- Trading (Portware)

Principal

Intapp Principal Consultant

Principal Economist

Senior PMO Manager

Principal, Investment Team

Principal Product Manager, 3P Embed Partnerships (Sports & Commercial)

Principal Product Designer (Customer)

Assistant Director - Strategy, Communications and Advocacy

Principal Management Consultant (PMC)

I want to receive the latest job alerts for principal in london se18

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