Shift leader Work, Jobs in London Sw19 (with Salaries)

Floor Manager
Friends Of Ours —London
- £16 an hour
- Full-time
- Hospitality
- Organisational skills
- In-person
- Employee discount
Quick apply
13d
Team leader
ASDA —London
- £13.10 - £18.17 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
8d
Retail Shift Leader
Bayley & Sage —London
- £16.40 an hour
- Weekend availability
- In-person
- Retail management
- Employee discount
Quick apply
Customer Team Leader
Co-op —Gunnersbury
- £15.73 an hour
- Temporary
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
4d
Shift Leader
Caffe Nero London Bridge Shard NE —London
- £12.76 - £12.91 an hour
- Full-time
- Supervising experience
- Café
- Employee discount
- Referral programme
2d
Shift Leader
Caffe Nero Buckingham Palace Rd —London
- £12.76 - £12.91 an hour
- Full-time
- Supervising experience
- Café
- Employee discount
- Referral programme
3d
Bar staff / 39 - J.J. Moon`s, Tooting
J D Wetherspoon plc —London
- £12.81 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
3d
Barista Maestro
Costa Limited —London
- £13.75 - £14.75 an hour
- Part-time
- Fast casual restaurant
- Communication skills
- Employee discount
Shift Leader
Battlegames LTD —Grays
- £13.50 an hour
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
13d
Assistant Manager
Hollywoodbowlgroup —Surbiton
- Up to £30,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Operations Team Leader
UPS —London
- Full-time
- Warehouse experience
Inbound Quality Shift Team Leader
Monica Vinader —London
- Analysis skills
- Quality control
- Travel
Quick apply
General Manager
Zest Leisure Group —London
- £39,000 - £44,000 a year
- Café
- Annual leave
- Employee assistance programme
11d
Team Member - Weekend
Hollywoodbowlgroup —Surbiton
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
5d
Shift Leader
Caffe Nero Southgate —London
- £12.76 - £12.91 an hour
- Full-time
- Supervising experience
- Café
- Employee discount
- Referral programme
3d
Restaurant Shift Leader
Mamuśka —London
- £19 an hour
- Full-time
- English
- Restaurant
- Annual leave
- Employee discount
Team Member
NEXT —Kingston upon Thames
- £8.28 - £14.53 an hour
- Part-time
- Employee discount
12d
Retail Shift Manager
Lidl —London
- £16.30 - £16.80 an hour
- Full-time
- Leadership
- Store discount
- Employee discount
6d
Assistant Manager
Starbucks —London
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Back of House Team Leader, Wembley Stadium
Delaware North —Wembley
- Weekend availability
- Hospitality
- Management
- English
- Flexible schedule

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Floor Manager

Friends Of Ours -
London

Quick apply

Job details

Full-time | Zero hours contract
£16 an hour
13 days ago

Benefits

Discounted or free food
Company pension
Employee discount

Qualifications

Hospitality
Level 2 Food Hygiene Certificate
Organisational skills
Food Hygiene Certificate
Leadership

Full job description

Floor Manager – Friends of Ours @ Serpentine

About Friends of Ours

Founded in Hoxton in 2015, Friends of Ours blends the creativity of the antipodean brunch scene with the energy of London hospitality, placing people, guests and teams alike, at the heart of everything we do.

At Serpentine, we operate across a unique campus in one of London's most iconic settings, offering destination brunch, a refined all-day food and beverage experience, and private events in the evening. In the summer months, Pavilion Coffee becomes a vibrant open-air coffee and snacks spot for park-goers, helping the venue evolve naturally with the rhythm of the park and its community.

Role Overview

The Floor Manager is responsible for delivering exceptional service on the floor during their shifts, leading the front-of-house team and ensuring consistency, warmth and pace throughout each trading period.

Working closely with and reporting to the General Manager, the Floor Manager is a hands-on leader who sets the standard on the floor, supports the team in real time, and takes ownership of service quality shift by shift.

Key Responsibilities

1. Service Leadership & Floor Presence

Service excellence is non-negotiable. The Floor Manager is expected to:

Lead by example with a visible, confident presence on the floor
Set the tone for warmth, pace, professionalism and hospitality
Actively manage service quality during key trading periods
Run smooth, well-organised sections and ensure pace across the floor
Personally handle guest interactions when required, especially:
Regulars & VIPs
Complaints or recovery moments
Special occasions & high-profile guests

2. Shift Operations

The Floor Manager supports the smooth running of daily operations, including:

Leading opening and closing procedures on shift
Ensuring the floor is set up correctly and ready for service
Managing the flow between front-of-house, kitchen and bar
Following all SOPs, policies and legal requirements
Supporting cash handling, POS and reservations discipline
Escalating operational issues to the General Manager as needed

3. Team Leadership & Training

Building a strong, consistent team is central to the role. Responsibilities include:

Briefing and motivating the floor team before and during service
Supporting onboarding and on-the-job training for new team members
Reinforcing service standards, product knowledge and brand values
Providing real-time coaching and feedback on the floor
Creating a culture of pride, accountability and teamwork across shifts

4. Guest Loyalty & Community Building

Beyond service execution, the Floor Manager is expected to help build loyalty:

Developing genuine relationships with regular guests
Ensuring guest preferences are recognised and remembered
Creating a sense of belonging and community around the venue
Turning first-time guests into repeat customers through experience, not discounts

5. Commercial Awareness

While overall financial accountability sits with the General Manager, the Floor Manager contributes to performance by:

Driving revenue through service quality and an upselling culture
Minimising waste and supporting stock discipline on shift
Managing the floor team efficiently during service
Flagging issues and opportunities to the General Manager quickly

Profile & Experience

Essential

Proven experience as a Floor Manager, Supervisor or similar front-of-house leadership role in a high-quality restaurant or hospitality business
Deep understanding of service standards and guest experience
Natural leader with credibility on the floor
Calm under pressure, organised and hands-on

Highly Valued

Background in premium casual, boutique hospitality or quality-led brands
Experience training and developing team members
Commercial awareness and an upselling mindset
Level 2 Food Hygiene certificate

What We Offer

Annual Salary: [to be confirmed] + service charge
40h per week over 5 days
Daytime shifts + occasional evening private events

Pay: £16.00 per hour

Benefits:

Company pension
Discounted or free food
Employee discount

Work Location: In person

Quick apply

Refine Your Search

shift leader jobs in london sw19

Floor Manager

Team leader

Retail Shift Leader

Customer Team Leader

Shift Leader

Shift Leader

Bar staff / 39 - J.J. Moon`s, Tooting

Barista Maestro

Shift Leader

Assistant Manager

Operations Team Leader

Inbound Quality Shift Team Leader

General Manager

Team Member - Weekend

Shift Leader

Restaurant Shift Leader

Team Member

Retail Shift Manager

Assistant Manager

Back of House Team Leader, Wembley Stadium

I want to receive the latest job alerts for shift leader in london sw19

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