Guest service agent Work, Jobs in London W6 9dl (with Salaries)

Guest Service Agent
The Laslett Hotel —London
- Full-time
- English
- Hotel
- Front desk
- Store discount
- Health & wellbeing programme
Quick apply
11h
Guest Services Agent
Four Seasons —London
- £37,000 a year
- 12 hour shift
- Bar
- Hotel
- Organisational skills
- Employee discount
- Life insurance
1d
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Language training provided
- Employee discount
Quick apply
Reservations Agent
London Town Group of Companies Ltd —London
- £25,420 - £29,000 a year
- Weekend availability
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
1d
Reservations Agent
Charlotte Street Hotel - Reservations —London
- £15.50 - £17.00 an hour
- Full-time
- Bar
- Hotel
- Language training provided
- Employee discount
Quick apply
1d
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Spanish
- Hotel
Quick apply
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Guest Services Agent
The Langham London —London
- £28,278 a year
- Full-time
- Bar
- Customer service
- English
- Employee assistance programme
- Employee discount
Quick apply
10d
Booking Services Agent
Guild Hotel Marble Arch —London
- £28,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
7d
Guest Service Agent
Hotel Indigo - Reception —London
- £26,437 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
10d
Front Office Agent
The Cloud One —London
- From £29,000 a year
- Nights as needed
- English
- Hotel
- Hotel experience
Quick apply
Night Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Agent - Part-time
Hilton —Croydon
- £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Hotel
- Employee stock purchase plan
- Annual leave
6d
Reservations Agent (Part time)
Rosewood London —London
- Part-time
- Hotel
- Annual leave
Quick apply
Night Guest Service Agent
Zedwell GW - Reception —London
- £26,437 a year
- Full-time
- Hotel
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
Night Guest Services Agent
Maybourne —South West London
- Full-time
- Hotel
- Front desk
- Guest services
- Employee discount
- Referral programme
Quick apply
13d
Receptionist
LAH Property Marketing —London
- £35,000 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- Front desk
- Referral programme
Quick apply
2d

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Guest Service Agent

The Laslett Hotel -
London

Quick apply

Job details

Permanent | Full-time
11 hours ago

Benefits

Store discount
Health & wellbeing programme
Additional leave
Cycle to work scheme
Annual leave
Discounted or free food
Company pension
Company events
Employee discount
Referral programme
Sick pay

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Stakeholder liaison
Internal department liaison
English
Complaint handling
Hotel guest services experience
Front desk
Hotel front office operations
Hotel experience

Full job description

Guest Service Agent - The Laslett Hotel

As The Laslett’s Guest Service Agent, you will look after our guests every need and whim, creating memorable moments for our guests and managing the guest journey here at the hotel. Ensuring repeat business from our guests who want a home from home environment with attention to detail and a slick service. You’ll work in a modern, chic 51 bedroom converted Victorian building. where professional development is nurtured, and great service is rewarded.

The Laslett is part of a family run business, that prides their selves, in looking after and progressing the individual. We’re proud to invest in our team members at every level of the business and know that the right team members can inspire change and enable our teams to fulfil their potential. Our environment is engaging, encouraging and all about celebrating the little things as well as the major milestones, with professional development and guest satisfaction at the heart of everything we do.

Job requirements

Current/previous experience in a similar role within a busy hotel environment
Positive and can-do attitude to work in a supportive and structured environment
Excellent guest service skills with a background of exceeding and maintaining the guests’ expectations
Cross training in Food and Beverage will be provided, to assist the operations as and when required
Have a good command of the English language both written and spoken (an additional European language would be an advantage)
Be well groomed and well presented
Ensure effective communication within and between departments, previous Opera/ Micros preferred
To actively achieve the Revenue sales and upsell targets

Main tasks and responsibilities

Ensure the highest standard of guest care is maintained at all times
Welcome our guests in a friendly and professional way
Ensure that the front of house and public areas are well maintained at all times
Deal with booking inquiries, manage check-ins and check-outs of our guests and process payment and billing inquiries
Provide our guests with recommendations and assist with concierge related tasks
Addressing and escalating guest complaints if required
Assist in the daily operations at reception and all relevant tasks
As required assist Duty Manager and report all operational key information to ensure a smooth operation of the accommodation and guest service functions
Assist in maximizing rooms occupancy and both accommodation and F&B revenue
Liaise with other departments on all relevant matters to ensure swift guest service orientated solutions of highest possible standards are made
To check daily arrivals and ensure rooms are allocated correctly considering our guests’ preferences and special requirements

The successful Guest Service Agent will receive

Training & development
Opportunity to progress within the company
Work life balance – 40 hours a week
Straight shifts
30 days paid holidays
Lucrative and valuable staff incentives for both individual and collective team efforts
Working within a 5* boutique hotel, as part of the Laslett family
Working within a small team in an award-winning hotel

The Laslett is a great place to build your career. We love seeing our team members fulfil their potential and always work to achieve more together, with a focus on delivering excellence for our guests and each other. It’s rare for someone to join The Lowy Group and leave – so grab this rare opportunity to join this amazing hotel and company whilst you can.

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Health & wellbeing programme
Referral programme
Sick pay
Store discount

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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