Senior customer service representative Work, Jobs in London Wc1h (with Salaries)

Service Lead, Settlement and Insights
Elexon —London
- Up to £69,550 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Senior Customer Service Representative
Perfect Reception —Gravesend
- From £12.87 an hour
- Part-time
- Microsoft Word
- Social media management
- Customer service
Quick apply
Facilities Operations Senior Specialist
Vertex Pharmaceuticals —Paddington
- Full-time
- Travel
- Organisational skills
- In-person
Senior Sales Development Representative (outbound)
The Electric Car Scheme —Hayes
- £50,000 - £60,000 a year
- Hybrid work
- Sales
- Business development
- Communication skills
Quick apply
2d
Senior Service & Operations Manager
dmg::media —London
- Full-time
- Customer service
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Senior Business Development Representative
Online Lubricants Ltd —Waltham Abbey
- From £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
3d
Senior Service Contract Specialist
World Wide Technology Holding, LLC —London
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Complaints and ME’s Manager
Hillingdon Council —Uxbridge
- £53,172 - £57,402 a year
- Management
- Analysis skills
- Leadership
- Free parking
- Employee discount
9d
Customer Service Representative/Receptionist
Orega —London
- £30,800 a year
- Full-time
- Microsoft Office
- In-person
- Referral programme
Quick apply
3d
Senior Service Manager
HoistGroup —London
- Hospitality
- Sales
- Hotel
Quick apply
Senior Housing Manager
Pinnacle Group —London
- £39,000 - £41,000 a year
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Technical Business Analyst (Contractors Outside IR35) - FINTECH / LONDON
Adaptive Financial Consulting —London
- Engineering
- Bachelor's degree
- Software development
Quick apply
Senior Digital Communications Manager
Elexon —London
- £65,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
9d
Regional Cooling Service Representative
Schneider Electric —South East London
- Full-time
- AutoCAD
- Maintenance
- English
- Annual leave
- Life insurance
Enterprise Business Development Representative
Fenergo —London
- Hybrid work
- Sales
- Business development
- Financial services
- Annual leave
- Work from home
Quick apply
Account Development Representative (ADR)
LILT —London
- £65,000 - £73,500 a year
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
SVP, Client Delivery (EMEA)
Accommodations Plus International —London
- Full-time
- Remote
- Sales
- Marketing
- Analysis skills
Quick apply
Business Development Representative (Part-time)
Online Lubricants Ltd —Waltham Abbey
- From £15,000 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
- Annual leave
Quick apply
3d
Senior Enterprise Account Executive - EMEA
RapidRatings —London
- £111,000 - £134,000 a year
- Full-time
- Remote
- Microsoft Word
- Up to 50% travel
- Sales
- Annual leave
Quick apply
Senior Supervisor
OCS Group —London
- £16.38 an hour
- Weekend availability
- Remote
- Administrative experience
- Supervising experience
- Organisational skills
Quick apply
9d

I want to receive the latest job alerts for senior customer service representative in london wc1h

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near london wc1h

Service Lead, Settlement and Insights

Elexon -
London

Apply Now

Job details

Fixed term contract
Up to £69,550 a year
10 days ago

Benefits

Company pension
Private medical insurance

Qualifications

Microsoft Powerpoint
Microsoft Word
Power BI
Microsoft Excel
Customer service
R
Microsoft Office
Tableau
SQL
Analysis skills
Presentation skills
Continuous improvement
Mentoring
Data visualisation
Leadership
Communication skills
Python

Full job description

We have an exciting opportunity for a Service Lead, Settlement & Insights (Global Grade 11) to join our Settlement and Insights team on a 12 month FTC. This role is central to ensuring the effective day-to-day delivery of settlement services that underpin the Balancing and Settlement Code (BSC), while driving operational excellence and continuous service improvement.

You'll play a key role in leading operational services, managing a small team of Service Analysts, and acting as a subject matter expert across settlement processes. Working closely with colleagues, customers and industry stakeholders, you'll help ensure the accurate delivery of settlement services, mitigate operational risk, and support industry change initiatives that are shaping the future of Great Britain's electricity market on the journey to Net Zero.

What you'll do:

As Settlement Service Lead, you'll lead the day-to-day operation of one or more settlement services, ensuring we continue to deliver high-quality, customer-focused services while meeting our legal obligations under the BSC.

Lead and develop a small team of Service Analysts, providing coaching, guidance and performance support.
Oversee the day-to-day delivery of settlement services, ensuring operational excellence and compliance with BSC obligations.
Champion an outstanding customer experience by resolving complex operational issues and supporting customers effectively.
Act as a Subject Matter Expert, providing technical leadership on settlement processes, industry rules and operational procedures.
Identify opportunities to improve services, reduce operational risk and enhance customer outcomes.
Support Service Owners with prioritisation, backlog management and continuous service improvement.
Deliver business readiness activities for industry change, including operational documentation, training and transition into service.
Analyse operational data and trends to provide insight, recommendations and reporting to senior stakeholders, committees and industry groups.
Build strong relationships across Elexon, industry participants, regulators and service providers to deliver collaborative solutions.

What you'll bring:

We're looking for someone who combines strong operational leadership with excellent stakeholder management and technical expertise.

Experience leading or mentoring teams in an operational or service delivery environment.
Strong knowledge of operational processes, continuous improvement and customer service management.
The ability to interpret complex technical or regulatory information and communicate it clearly to different audiences.
Excellent analytical skills with experience using data to identify trends, solve problems and support decision-making.
Confidence building relationships with senior stakeholders, customers and external partners.
A proactive approach to managing priorities, improving processes and driving positive change.
Strong communication and presentation skills with the ability to influence at all levels.
Proficiency in Microsoft Office, particularly Excel, Word and PowerPoint.

Desirable experience:

Knowledge of the Balancing and Settlement Code and GB electricity market arrangements.
Experience with industry change programmes, such as Market-wide Half Hourly Settlement (MHHS).
Experience using SQL, Python, R or data visualisation tools such as Power BI or Tableau.
Experience presenting to industry forums or senior governance groups.

What's in it for you:

Up to £69,550 salary
Excellent benefits including bonus, private medical insurance and generous pension scheme
The opportunity to work within a thriving organisation which can support your growth and development
We operate a hybrid working approach with 2 days in our London office

Our culture

We believe a diverse and inclusive culture allows innovation and creativity to flourish. We are committed to continuously improving our culture for our colleagues and stakeholders. Through our hugely successful Diversity Forum, Mental Health First Aid network and regular programme of activities and events, we celebrate difference and recognise the value of employee wellbeing, which is a consistent outcome from annual employee surveys that we conduct. Likewise, as a community, we like to support each other, and all agree Elexon is a great place to work with a great workspace too!

At Elexon, we want to:

Provide true equality of opportunity
Attract and retain diverse talent
Listen to all voices
Be representative of the communities we work in
Be a role model for Diversity and Inclusion in the industry

Elexon together, embracing differences, listening to all voices

Ready to make an impact? Join us and help shape the future of energy services.

Apply Now

Refine Your Search

senior customer service representative jobs in london wc1h

Service Lead, Settlement and Insights

Senior Customer Service Representative

Facilities Operations Senior Specialist

Senior Sales Development Representative (outbound)

Senior Service & Operations Manager

Senior Business Development Representative

Senior Service Contract Specialist

Complaints and ME’s Manager

Customer Service Representative/Receptionist

Senior Service Manager

Senior Housing Manager

Senior Technical Business Analyst (Contractors Outside IR35) - FINTECH / LONDON

Senior Digital Communications Manager

Regional Cooling Service Representative

Enterprise Business Development Representative

Account Development Representative (ADR)

SVP, Client Delivery (EMEA)

Business Development Representative (Part-time)

Senior Enterprise Account Executive - EMEA

Senior Supervisor

I want to receive the latest job alerts for senior customer service representative in london wc1h

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected