Group manager Work, Jobs in Longbridge, Wmd (with Salaries)

Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
Crematorium & Cemetery Assistant
WesterleighGroup —Rubery
- From £26,842 a year
- Temporary
- Computer literacy
- Computer skills
- Free parking
- Employee discount
11d
General Manager, Walton on Thames
Places for People —Elmbridge
- £55,000 - £60,000 a year
- Employee discount
Group Manager – Strategic Assets
Redditch Borough Council —Redditch
- £71,041 - £73,870 a year
Cleaning Supervisor
OCS Group —Birmingham
- £13.21 an hour
- Cleaning
- Communication skills
Quick apply
General Manager - Bournville
Eurest —Birmingham
- Up to £45,000 a year
- Full-time
- Hospitality
- Sales
- Driving
11d
Patient Experience Facilitator
The Royal Orthopaedic Hospital NHS Foundation Trust —Birmingham
- £32,073 - £39,043 a year
- Full-time
8d
Groups Facilitator Independent Sexual Violence Advisor (ISVA)
Axis Counselling —Worcester
- From £28,701 a year
- Full-time
- Hybrid work
- Experience working with children
- Travel
- Mentoring
- Annual leave
- Work from home
Quick apply
Programme Director - West Midlands
Right to Succeed —Birmingham
- £58,916 - £63,717 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Budgeting
- Annual leave
- Work from home
Quick apply
11d
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Internal Sales Executive
Kingswood Mobility Group —Droitwich
- Up to £38,000 a year
- Full-time
- CRM software
- Business development
- Travel
- Health & wellbeing programme
- Referral programme
Quick apply
Reservations Manager
Albert's Schloss Birmingham —Birmingham
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bakery
- Phone etiquette
Quick apply
Events Manager
Volta Group —Birmingham
- £43,000 - £48,000 a year
- Full-time
- Management
- Project management
- Organisational skills
Quick apply
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
7d
Localities Area Manager (Housing Repairs & Maintenance)
Platform Housing Group —Worcester
- Up to £50,468 a year
- Customer service
- Continuous improvement
- Team management
- Annual leave
Assistant Brand Manager
AYBL —Redditch
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Head of Performance Partners
Convergence Group —Solihull
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Human resources
Quick apply
Portfolio Manager
NFU Mutual —Stratford-upon-Avon
- Up to £90,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
- Work from home
14d
Facilities Manager
NAA-Jones Lang LaSalle Resources —Birmingham
- Part-time
- Computer skills
- In-person
Quick apply
Culture & Organisational Effectiveness Manager
Syensqo —Oldbury
- £125,000 - £171,000 a year
- Research
- Language training provided
Quick apply
11d

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Customer Experience Manager

Avanti West Coast -
Birmingham

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Free or subsidised travel

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Partnership building
Organisational skills
Change leadership
Budgeting
Leadership
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Posted 13 August 2026

Salary Competitive

LocationBirmingham

Job type Permanent - Full Time

Reference040532

Job FunctionHeadquarters

At Avanti West Coast, we're passionate about creating exceptional journeys for our customers and an engaging environment for our colleagues. We're looking for a talented Customer Experience Manager to lead frontline management teams and drive operational excellence across our network.

You do not need rail experience to be successful in this role.

If you've led large teams in sectors such as retail, hospitality, logistics, transport, healthcare, customer service, leisure, facilities management, or other operational environments, we'd love to hear from you. Your leadership experience, ability to inspire people while raising standards are what matter most.

As a Customer Experience Manager, you'll lead a team of Station Managers responsible for circa 350 frontline colleagues across multiple locations, driving outstanding customer service, operational performance and colleague engagement. You'll play a key role in creating high-performing teams, delivering business results and maintaining the highest standards of safety across your region. Working closely with a range of stakeholders, you will identify opportunities for improvement, support colleague development, lead through change and play a critical role during operational disruption, ensuring customers and colleagues remain safe, informed and supported.

What You'll Be Doing

Leading and developing a team of Station Managers across multiple locations.
Creating a culture of engagement, accountability, feedback and continuous improvement.
Maintaining a safety-first culture, ensuring the highest standards of customer and colleague safety are maintained.
Driving customer satisfaction, operational performance and service delivery against key business measures and KPIs.
Supporting and coaching managers to create engaged, high-performing teams and develop future talent.
Building strong relationships with trade unions, industry partners and internal stakeholders to deliver positive outcomes for customers, colleagues and the business.
Ensuring effective management of attendance, wellbeing, colleague welfare and performance.
Leading initiatives to improve operational efficiency, service quality and customer experience.
Managing budgets, resources and workforce planning to deliver safe, efficient and commercially sound operations.
Engaging with stakeholders across the wider business to ensure safe and effective service delivery.
Leading through change and helping teams adapt to evolving business needs.
Playing a key role during operational disruption and incident response, ensuring customers and colleagues remain safe and supported.

Take a look at the role profile for more information.

What We're Looking For

We're interested in people with transferable leadership skills who can bring fresh thinking and experience from other industries.

You'll likely have:

The ability to balance safety, people, customer and commercial priorities in a complex operational environment.
Experience leading managers and large frontline teams in a fast-paced operational environment.
A proven track record of delivering performance and customer outcomes through people.
Experience developing high-performing teams through coaching, succession planning and colleague development.
Strong customer focus and a passion for service excellence.
Experience managing performance, engagement, attendance and colleague wellbeing.
Commercial awareness and an understanding of operational KPIs and business performance measures.
Excellent communication, influencing and stakeholder management skills
Experience working across multiple sites, locations or departments.
The ability to make decisions, solve problems and remain calm under pressure.
Strong planning, organisational and budgeting skills.

As well as working with a fantastic team you will also receive:

Railway Pension Scheme
Free travel on Avanti West Coast for you/spouse/partner/dependents
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Apply Now

Refine Your Search

group manager jobs in longbridge, wmd

Customer Experience Manager

Crematorium & Cemetery Assistant

General Manager, Walton on Thames

Group Manager – Strategic Assets

Cleaning Supervisor

General Manager - Bournville

Patient Experience Facilitator

Groups Facilitator Independent Sexual Violence Advisor (ISVA)

Programme Director - West Midlands

Delivery Manager

Internal Sales Executive

Reservations Manager

Events Manager

Project Coordinator

Localities Area Manager (Housing Repairs & Maintenance)

Assistant Brand Manager

Head of Performance Partners

Portfolio Manager

Facilities Manager

Culture & Organisational Effectiveness Manager

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