Customer solutions specialist Work, Jobs in Longworth, Oxf (with Salaries)

Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Customer Service Desk Analyst
ITQ Metis —Thatcham
- From £28,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
2d
Customer Solutions Specialist
DeterTech —Swindon
- £33,000 - £38,000 a year
- Full-time
- Continuous improvement
- Communication skills
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
HR Coordinator - Maternity Cover
Advance Housing and Support Ltd —Oxford
- Up to £29,349.75 a year
- Full-time
- Hybrid work
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Part time Reception/ Admin
Newmedica —Abingdon
- £26,500 a year
- Microsoft Office
- Administrative experience
- Front desk
- Annual leave
Quick apply
21h
Postroom operative
Wilson James —Abingdon
- £13.48 an hour
- Full-time
- Customer service
- Computer literacy
- First Aid Certification
- Annual leave
- Employee discount
Solution Owner
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Salesperson (Sales Executive/Specialist/ Consultant)
Cobal Sign Systems Limited —Newbury
- From £35,000 a year
- Full-time
- CRM software
- Customer service
- Business development
- Annual leave
- Employee assistance programme
Quick apply
9d
Customer Service Representative (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Employee assistance programme
- Sick pay
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
Sales Consultant (Self Employed)
Savaria Corporation —Oxford
- £50,000 - £100,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
EMEA Digital Platform Specialist
Bio-Techne —Abingdon
- £25,800 - £35,400 a year
- Full-time
- Data analysis skills
- English
- Analysis skills
- Employee stock purchase plan
Security Officer
Wilson James —Abingdon
- £15.20 an hour
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
Supply Chain & Procurement Manager (m/f/d)
CCR (Carrier Commercial Refrigeration) —Abingdon
- English
- Continuous improvement
- Team management
VodafoneThree - Sentiment Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Analytics
- Employee discount
7d
Administrator
Berkshire Healthcare NHS Foundation Trust —Thatcham
- £25,760 - £27,476 a year
- Part-time
- Databases
- Computer skills
- Communication skills
- Free parking
- Annual leave
1d
Product Mission Lead
KERRIDGE COMMERCIAL SYSTEMS CORP —Hungerford
- Full-time
- ERP systems
- In-person
- AI
Quick apply

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Customer Relations Specialist

Valda Energy -
Bicester

Apply Now

Job details

Permanent
Up to £26,000 a year

Benefits

Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Stakeholder liaison
Complaint handling
Risk management
Customer interaction
Communication skills

Full job description

The Energy Revolution.

Valda Energy is a fast-growing energy supplier, challenging the existing marketplace with a leading, tech-led, and customer-focused successful solution. We are passionate about innovation and challenging the status quo to deliver exceptional service and solutions to our customers. Driven by the desire to do right by all our stakeholders, we recognise that our people are our greatest asset. Our culture and employee environment are always evolving, from the introduction of new benefits to leading structured training opportunities, and of course frequent social events! At Valda Energy, you can be assured that you will be supported to be your best and be welcomed in to form part of our friendly team.

How You Will Energise Our Team

We take pride in ensuring that our customers receive the highest level of customer service. To support us to achieve this aim, we’re seeking a Customer Relations Specialist to work in our Customer Relations Team. The role will champion the customer through effective investigation and resolution of complaints, in line with regulatory requirements, company policy and procedures and service standards.

As an individual driven by achieving the best possible services for our customers, you’ll be responsible for liaising directly with internal business stakeholders to identify root cause and you will be the voice of the customer. You will ensure that the complaint is resolved in a timely and efficient manner keeping in mind that communication is vital to providing a great customer experience. You will be responsible for writing high-quality responses to customers, outlining the actions taken to resolve their complaint.

Your day-to-day responsibilities will include but not be limited to:

Manage escalated complaints in accordance with company SLA’s
Attempt to achieve a positive resolution for all escalated customer complaints received via phone, email or social media
Foster a Customer First attitude to ensure our customers are at the heart of everything we do
Proactively flag potential problems and risks to the Customer Relations Manager and work towards proposing solutions
Offer guidance on complaint handling processes and sharing outcomes of reviews to the wider business
Review complaints received via all channels such as Trustpilot, Google Reviews and all social media platforms
Provide monthly feedback of complaint trends to the Customer Relations Manager
Handle cases referred by the Energy Ombudsman to secure a fair outcome
Maintain up to date knowledge of company processes and policies

The Spark we're looking for

Proven experience in a customer-focused environment, delivering high-quality service and support
Strong background in managing and resolving customer complaints with professionalism and empathy
Exceptional problem-solving abilities, with a proactive approach to identifying solutions and preventing repeat issues
Excellent communication skills, both written and verbal
Able to review complex information with a view to ensuring the customer is provided with a fair outcome to their complaint
Confident at challenging others in an articulate manner when required to be the voice of the customer
Existing knowledge of the energy and/or utilities sector (desired)
Knowledge of the Energy Ombudsman processes (desired)

Perks That Power Your Journey ️

Annual Salary up to £26k
Company annual bonus scheme
25 days of annual leave plus bank holidays, a length of service award increasing up to 30 days, plus an extra day off during your birthday month
Private medical insurance with Vitality Health
Access to The Grid, our employee engagement and rewards platform, giving you exclusive discounts at hundreds of retailers, wellbeing resources, recognition tools, and more
Life Insurance policy, providing coverage at four times your salary
Employee Assistance Programme offering confidential support and guidance
Enjoy an array of complimentary snacks, drinks, and lunch options in our office
Salary sacrifice pension scheme where we will match contributions up to 5%
In-house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best
Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards

If you like the sound of this role, we encourage you to apply even if you aren’t confident that you meet all of the requirements – you may be just who we’re looking for. We are extremely proud to be an equal opportunity employer and actively encourage applications from all backgrounds. To make your recruitment experience with us accessible to you, we encourage you to let us know if you have any individual requirements. We are here to support you, so please reach out to our team on [email protected]

Apply Now

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Customer Relations Specialist

Customer Service Desk Analyst