Help desk analyst Work, Jobs in Loughton, Ess (with Salaries)

IT Support Analyst (Contract)
Verge del Castell Technologies Ltd —London
- £29,420.00 - £34,101.73 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
- Flexitime
Quick apply
5d
Apprentice IT Service Desk Analyst 1st Line
Restore PLC —Rainham
- £25,000 a year
- Customer service
- Microsoft Office
- Computer networking
- Annual leave
- Employee assistance programme
8d
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
5d
Deskside Support Analyst
News Corp —London
- Customer service
- Windows
- Microsoft Office
4d
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- Hybrid work
- CRM software
- Azure
- DevOps
- Employee assistance programme
Research Analyst - Equities
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Help Desk Manager
Audley —London
- £50,000 a year
- Hybrid work
- Microsoft Word
- Azure
- Microsoft Outlook
- Employee assistance programme
- Employee discount
4d
2nd Line IT Support Analyst
Level Ten —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- IT
Quick apply
Service Desk Analyst
Kingston and Richmond NHS Foundation Trust —London
- £33,262 - £36,027 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee assistance programme
4d
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Data Analyst
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- CRM software
- Azure
- DevOps
- Employee assistance programme
Asset Backed Securities Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
Technology Service Desk Analyst
Mountain Warehouse —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Continuous improvement
- Employee discount
Quick apply
1d
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Cyber Security Analyst
WGSN —London
- Hybrid work
- AWS
- IT
- In-person
- Employee assistance programme
Quick apply
Personal Assistant (6 month FTC)
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
End User Services Analyst
The Law Society —Chancery Lane Station
- £28,090 - £31,000 a year
- In-person
- Communication skills
12d
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
7d
TechHub Support Analyst
Ofcom —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
2d

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IT Support Analyst (Contract)

Verge del Castell Technologies Ltd
London

Quick apply

Job details

Permanent | Full-time
£29,420.00 - £34,101.73 a year
5 days ago

Benefits

Flexitime
Paid volunteer time
Free fitness classes

Qualifications

TCP
Azure
Microsoft Outlook
Customer service
Windows
Technical support
DHCP
Analysis skills
IT support
DNS
SharePoint
IT
TCP/IP
Communication skills
Active Directory
VPN

Full job description

About the Role

London is one of the world's leading technology hubs, and at Verge del Castell Technologies Ltd, we're committed to delivering dependable IT services that keep businesses running efficiently. We believe outstanding technical support is more than fixing issues—it's about creating seamless technology experiences that empower people to do their best work.

We are looking for an IT Support Analyst to become an integral part of our growing IT operations team. In this role, you'll provide high-quality technical support across hardware, software, cloud platforms, and business applications while helping maintain a secure and reliable IT environment. You'll work closely with colleagues across the organization, solving technical challenges, improving user experiences, and contributing to projects that enhance our technology infrastructure.

Why Work With Us?

Collaborative Environment: Join a supportive technology team where knowledge sharing, teamwork, and continuous learning are part of everyday work. Your ideas and contributions will be valued from your first day.

Modern Technology: Gain hands-on experience supporting Microsoft 365, Windows environments, Active Directory, cloud-based services, endpoint management, and modern collaboration platforms used by growing businesses.

Career Development: We encourage professional growth through ongoing learning opportunities, technical mentoring, and exposure to a wide range of technologies and IT projects that help you expand your expertise.

Meaningful Impact: Every day you'll play an important role in keeping employees productive by delivering responsive, reliable, and customer-focused technical support that makes a real difference.

Key Responsibilities

Technical Support: Provide first and second-line IT support by diagnosing and resolving hardware, software, operating system, and application issues for end users.

Microsoft Environment: Support Microsoft 365 applications, including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and other productivity tools.

User Administration: Create, manage, and maintain user accounts, permissions, passwords, and security groups using Active Directory and Microsoft Entra ID (Azure AD).

Endpoint Management: Configure, deploy, maintain, and troubleshoot desktop computers, laptops, mobile devices, printers, and other endpoint equipment.

Incident Management: Log, prioritize, investigate, and resolve support tickets while maintaining accurate documentation and delivering excellent customer service throughout the resolution process.

Infrastructure Support: Assist with network connectivity, VPN access, Wi-Fi troubleshooting, device configuration, software deployment, system upgrades, and routine IT maintenance activities.

Documentation & Improvement: Maintain technical documentation, knowledge base articles, and standard operating procedures while identifying opportunities to improve IT processes and user support.

What We Are Looking For

Experience: Previous experience working as an IT Support Analyst, IT Support Engineer, Service Desk Analyst, Help Desk Analyst, Desktop Support Technician, or in a similar technical support role.

Technical Knowledge: Strong understanding of Windows 10/11, Microsoft 365, Active Directory, Microsoft Entra ID, networking fundamentals (TCP/IP, DNS, DHCP, VPN), hardware troubleshooting, and software support.

Customer Service: Excellent communication and interpersonal skills with a genuine passion for delivering professional, friendly, and effective technical support to users at all levels.

Problem Solving: Strong analytical thinking with the ability to diagnose technical issues, prioritize workloads, and resolve problems efficiently in a fast-paced environment.

Organization: Able to manage multiple support requests simultaneously while maintaining attention to detail and delivering a high standard of service.

Mindset: A proactive team player who enjoys learning new technologies, embraces continuous improvement, and takes ownership of delivering reliable IT solutions that help colleagues succeed.

Pay: £29,420.00-£34,101.73 per year

Benefits:

Flexitime
Free fitness classes
Paid volunteer time

Work Location: Hybrid remote in London E15 1JD

Quick apply

Refine Your Search

help desk analyst jobs in loughton, ess

IT Support Analyst (Contract)

Apprentice IT Service Desk Analyst 1st Line

Systems Analyst

Deskside Support Analyst

Associate Data Analyst

Research Analyst - Equities

Help Desk Manager

2nd Line IT Support Analyst

Service Desk Analyst

Trading Data & AI Analyst

Data Analyst

Asset Backed Securities Analyst

Technology Service Desk Analyst

Service Desk Analyst

Support Analyst

Cyber Security Analyst

Personal Assistant (6 month FTC)

End User Services Analyst

Service Desk Analyst

TechHub Support Analyst

I want to receive the latest job alerts for help desk analyst in loughton, ess

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