Senior technical support Work, Jobs in Loughton, Ess (with Salaries)

1st Line Technical Support
D P SYSTEMS —Loughton
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Free parking
- Employee discount
Quick apply
Senior Remote Support Engineer
RVM Systems —Watford
- £35,000 - £60,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Scripting
Quick apply
9d
Senior IT Support Engineer - UK - Hybrid
Brave —London
- £100,000 - £120,000 a year
- Customer service
- JavaScript
- Organisational skills
Senior Technical Support Partner (2nd Line)
Land Securities —London
- Full-time
- Customer service
- SharePoint
- Negotiation
- Annual leave
- Employee assistance programme
Technical Architect
Anthropic —London
- £180,000 - £225,000 a year
- Hybrid work
- Master's degree
- Bachelor's degree
- Travel
- Flexible schedule
Senior Operational Resilience Manager
Expedia —London
- £173,000 - £277,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Technical Support Engineer II, Triage & Discovery
Alloy —London
- SQL
- JavaScript
- Travel
Senior Technology Lead (12 months FTC)
University College London —London
- £120,000 a year
- Full-time
- Hybrid work
- University
- IT
- Leadership
- Annual leave
- Employee assistance programme
Senior Project Manager
Secret Intelligence Service —London
- From £72,793 a year
- Hybrid work
- PMP
- Travel
- IT
- Annual leave
- Work from home
PMO Manager
Imperial College London —South Kensington
- £57,785 - £69,365 a year
- Full-time
- Analysis skills
- Organisational skills
- Agile
- Annual leave
10d
Senior Delivery Specialist
Nephos Technologies —London
- Up to £75,000 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Employee assistance programme
Quick apply
10d
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Senior AV and IT Support Officer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Agile
- IT
- Annual leave
- Employee assistance programme
2d
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
Data Analyst
Trainline —London
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- SQL
- Organisational skills
Product Lead
Royal Borough of Greenwich —London
- £63,966 - £67,575 a year
- Full-time
- Hybrid work
- Product management
- Annual leave
- Employee discount
Senior Videographer
Department for Work and Pensions —Westminster
- £55,807 - £62,448 a year
- Overtime
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Senior TechOps Generalist
Octopus Energy Group —London
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
- APIs
- IT
Quick apply
Senior IT Support Technician
TELEONIXS LTD —Basildon
- £41,700 a year
- Full-time
- English
- Continuous improvement
- Travel
- Sick pay
Quick apply
Senior, PMO
Arch Capital Group Ltd. —London
- Full-time
- Microsoft Powerpoint
- Project management
- Bachelor's degree

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1st Line Technical Support

D P SYSTEMS
Loughton

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year

Benefits

Free parking
Casual dress
Employee mentoring programme
Company pension
Company events
Employee discount
On-site parking

Qualifications

Microsoft Windows Server
Sage
Azure
Operating systems
Microsoft Outlook
iOS
LogMeIn
Windows
Microsoft Office
Firewall
Remote access software
IT support
Computer networking
Mobile device management
TeamViewer
Solarwinds
Communication skills
Active Directory

Full job description

Company: DP Systems
Location: Loughton, Essex
Working Pattern: Office based, Monday to Friday, 8:30am to 6:00pm
Hybrid Working: Not available

About DP Systems

DP Systems is an established managed IT services provider based in Loughton, Essex. The company has been supporting businesses for 38 years, delivering reliable IT support, managed services, infrastructure solutions and customer-focused technology advice.

Role Overview

We are looking for a capable and customer-focused 1st Line MSP Engineer to join our office-based support team. The successful candidate will be the first point of contact for customer support requests, handling helpdesk calls and emails, logging tickets, troubleshooting technical issues and escalating where required. This role is suited to someone with previous experience working within a Managed Service Provider environment and a practical understanding of supporting multiple customer networks and systems.

Key Responsibilities

· Answer incoming helpdesk calls and emails in a professional and timely manner.

· Log all customer issues and service requests accurately as tickets.

· Investigate and resolve logged issues autonomously where possible.

· Escalate tickets to senior engineers where issues fall outside your skill level or require further support.

· Provide telephone and remote support to resolve customer problems and service requests.

· Visit customer sites to provide IT support, including installing PCs, laptops, software and upgrades.

· Troubleshoot hardware, software, network and user-related issues across customer environments.

· Support new projects, including building systems and preparing infrastructure for remote and on-site deployments.

· Maintain a high standard of customer service and keep customers updated on ticket progress.

Essential Experience

· Previous experience working within an MSP environment is essential.

· Service Desk & Use of Service desk ticketing systems such as HALO

· Previous experience of using RMM Tools such as NINJA & N-ABLE

· Proven experience installing, configuring and supporting Windows 10/11.

· Experience supporting PCs, laptops and tablets in a Windows Domain Azure joined environment.

· Experience supporting and administering Windows Server Active Directory and Group Policies.

· Experience supporting Microsoft Office 2010, 2013, 2016 and Microsoft Office 365.

· Experience supporting and administering Office 365 and Outlook users.

· Ability to install workstation and laptop operating systems.

· Experience installing general PC and network-based software, including Microsoft Office, Sage, Adobe and similar applications.

· Experience with Android, iOS and MDM technologies.

· Experience installing cabling, including Cat5e, patching and terminating.

· Ability to use remote support tools such as RDP, TeamViewer and LogMeIn.

· Understanding of IP networks and the ability to troubleshoot network problems.

· Experience understanding the configuration of routers and firewalls.

· Ability to configure ADSL routers, Wi-Fi access points, NAS boxes, network printers and scanners.

Personal Attributes

· Excellent communication skills, both written and verbal.

· Strong customer service focus and a professional telephone manner.

· Ability to work independently and take ownership of assigned tickets.

· Good problem-solving skills and attention to detail.

· Ability to prioritise workload and work effectively in a busy helpdesk environment.

· Willingness to learn, develop technical skills and support colleagues where needed.

· Reliable, punctual and comfortable working full time from the office.

Right to Work

Applicants must have the right to work in the UK and be able to provide appropriate documentation if required.

What We Offer

· Training and professional development opportunities.

· Competitive salary, dependent on experience.

· Company pension scheme.

· 20 days’ annual holiday entitlement, plus bank holidays.

· Monthly company social events

Working Hours and Location

This is a full-time, office-based role at DP Systems in Loughton, Essex. Working hours are Monday to Friday, 8:30am to 6:00pm. Please note that hybrid working is not available for this position.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Employee mentoring programme
Free parking
On-site parking

Location:

Loughton IG10 1LH (preferred)

Work Location: In person

Quick apply

Refine Your Search

senior technical support jobs in loughton, ess

1st Line Technical Support

Senior Remote Support Engineer

Senior IT Support Engineer - UK - Hybrid

Senior Technical Support Partner (2nd Line)

Technical Architect

Senior Operational Resilience Manager

Technical Support Engineer II, Triage & Discovery

Senior Technology Lead (12 months FTC)

Senior Project Manager

PMO Manager

Senior Delivery Specialist

Senior Customer Success Manager - UK

Senior AV and IT Support Officer

Office Manager / Facilities Manager

Data Analyst

Product Lead

Senior Videographer

Senior TechOps Generalist

Senior IT Support Technician

Senior, PMO

I want to receive the latest job alerts for senior technical support in loughton, ess

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