Communications officer Work, Jobs in Loughton Roding, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
Travel Safe Officer
GTS Rail Operations Limited —London
- Customer service
- Conflict management
- Communication skills
- Employee discount
Collecting Officer
Abbott Laboratories —Loughton
- Part-time
- Microsoft Word
- Computer literacy
- Communication skills
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- Typing
- Communication skills
Engaging Communities Officer - Trees for All
Woodland Trust —London
- £33,518 a year
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Executive Assistant to the CEO (Remote)
Percona —London
- Full-time
- Remote
- English
- Administrative experience
- Organisational skills
- Annual leave
- Flexible schedule
Case Officer (Vulnerable Pupils)
London Borough of Havering —Romford
- £43,680 - £48,003 a year
- Full-time
- School
Communications and PR Officer
The Nightingale Cancer Support Charity —Enfield
- £28,000 - £35,000 a year
- Part-time
- In-person
- Annual leave
Quick apply
23h
Communications & Engagement Officer
London Councils —London
- £44,330 - £51,221 a year
- Full-time
- Hybrid work
- Organisational skills
Quick apply
8d
Event Day Supervisor - Casual
Tottenham Hotspur Football Club —London
- Conflict management
- Mentoring
- In-person
- Life insurance
Quick apply
Senior Communications Officer, Storytelling.
CDP Global —London
- £32,000 - £40,197 a year
- Hybrid work
- English
- Analysis skills
- SharePoint
- Employee assistance programme
Witness Care Officer
Metropolitan Police —West Hampstead
- £33,219 - £36,228 a year
- Full-time
- Computer literacy
- English
- Computer skills
Admissions Officer
Imperial College London —South Kensington
- £42,505 - £47,213 a year
- Full-time
- Microsoft Excel
- Databases
- University
- Annual leave
12d
Visitor Experience Officer
The British Library —St Pancras
- £31,244 a year
- Weekend availability
- Public speaking
- Presentation skills
- Front desk
2d
Senior Communications Officer
Greater London Authority —London
- £48,427 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Programme Support Officer
Department for Science, Innovation & Technology —London
- £39,850 - £43,020 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
10d
E+ Grant Officer
British Council —London
- £25,520 a year
- No degree
Digital Communications Officer
Hackney Borough Council —Hackney
- £44,937 - £45,852 a year
- Full-time
8d
Employability Tutor
City of Westminster Council —Westminster
- £35.59 an hour
- Education
- Communication skills
Strategic Communications Officer
Metropolitan Police —Westminster
- £19,931 - £21,736 a year
- Overtime
- Hybrid work
- Marketing
- Communication skills
22h

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Customer service call handling
Conducting safeguarding risk assessments
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
GCSE
Computer skills
Customer interaction

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

communications officer jobs in loughton roding, ess

Contact Centre Officer (Headquarters, Chelmsford)

Travel Safe Officer

Collecting Officer

Communications Officer (First Contact/Despatch)

Engaging Communities Officer - Trees for All

Executive Assistant to the CEO (Remote)

Case Officer (Vulnerable Pupils)

Communications and PR Officer

Communications & Engagement Officer

Event Day Supervisor - Casual

Senior Communications Officer, Storytelling.

Witness Care Officer

Admissions Officer

Visitor Experience Officer

Senior Communications Officer

Programme Support Officer

E+ Grant Officer

Digital Communications Officer

Employability Tutor

Strategic Communications Officer

I want to receive the latest job alerts for communications officer in loughton roding, ess

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